Acquire consultants
We can help you automate your business with Acquire and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Acquire.
About Acquire
Acquire is a customer engagement platform that brings live chat, video calling, co-browsing, and chatbot capabilities into a unified interface. For businesses where customer queries are complex and cannot be resolved by a simple FAQ page, Acquire gives support and sales teams the tools to guide customers through issues in real time — including the ability to see and interact with what the customer sees on their screen.
The co-browsing feature is where Acquire differentiates itself from standard live chat tools. Support agents can view the customer’s browser session and highlight elements or navigate pages alongside them. This is particularly useful for SaaS companies, financial services, and e-commerce businesses where customers get stuck in multi-step processes like account setup, checkout, or form completion.
Connecting Acquire with your CRM and support systems through system integrations ensures that every interaction is logged and accessible to the wider team. Osher Digital’s sales automation services can route high-value chat conversations to the right team members based on account data, page visited, or chatbot qualification — so your best leads get human attention quickly.
If your support team spends significant time asking customers to describe what they see on screen, or if high-value prospects are abandoning complex sign-up flows, Acquire addresses both problems directly. Our AI agent development team can help configure Acquire’s chatbot layer to handle routine queries while escalating nuanced conversations to human agents.
Acquire FAQs
Frequently Asked Questions
Common questions about how Acquire consultants can help with integration and implementation
What is co-browsing and how does it work in Acquire?
Does Acquire support chatbot automation?
Can Acquire integrate with our existing CRM?
Is Acquire suitable for sales teams as well as support?
How does Acquire handle data security during co-browsing sessions?
What channels does Acquire support beyond live chat?
How it works
We work hand-in-hand with you to implement Acquire
As Acquire consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Acquire with integrate and automate 800+ tools.
Step 1
Install the Acquire Widget on Your Website
Add the Acquire JavaScript snippet to your website to enable the live chat widget. Configure the widget’s appearance, position, and initial greeting message to match your brand.
Step 2
Set Up Chat Routing Rules
Define rules that route incoming conversations to the right team based on criteria like page URL, visitor location, account value, or chatbot qualification outcome.
Step 3
Configure the Chatbot for Common Queries
Build chatbot flows that handle frequently asked questions and qualify leads before passing them to a human agent. Map out decision trees for your most common customer scenarios.
Step 4
Connect Your CRM and Support Tools
Integrate Acquire with your CRM, helpdesk, and analytics platforms so that chat transcripts and customer data sync automatically across your systems.
Step 5
Enable Co-Browsing and Video Features
Activate co-browsing and video calling for your support and sales teams. Configure field masking rules to ensure sensitive customer data is protected during shared sessions.
Step 6
Train Your Team and Go Live
Walk your support and sales agents through the Acquire interface, co-browsing controls, and chatbot escalation process. Monitor early conversations to refine routing rules and chatbot responses.
Transform your business with Acquire
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Acquire consultation.