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System integration consultants

Your CRM, your accounting package and your operations system should agree with each other. We build the integrations that make them agree. If a system has an API, we can connect it, and when it does not we will tell you that too.

Osher Digital are leading system integration consultants

The short version

If it has an API, we can automate it

That sentence does a lot of work, so here is what sits behind it. Most business software published in the last decade exposes an API, which means another program can read and write the same data your staff see on screen. We use that to move work between systems without anyone retyping it.

The systems that matter to you are usually a CRM, an accounting package, and whatever runs the actual job: bookings, projects, inventory, field work. Each one holds a slice of the truth. Nobody holds all of it. That gap is where the retyping, the stale reports and the awkward month-end reconciliations live.

We close the gap. Not by replacing what you own, and not by asking your team to change how they work, but by building the connections between the tools you already pay for.

Who this is for

You probably need this if any of these sound familiar

Someone retypes the same record twice

A sale closes in the CRM, then somebody opens the accounting system and enters the customer again. The second entry is where the typos live, and it is nobody's favourite part of the day.

Your reports disagree

Sales says one number, finance says another, and both are reading their own system honestly. Neither is wrong. They are just looking at data that stopped agreeing weeks ago.

The answer lives in a spreadsheet export

Someone exports a CSV every Monday, pivots it, and emails it around. That spreadsheet is doing the job an integration should be doing, and it breaks whenever that person takes leave.

Growth means more admin, not more output

Every new client adds hours of coordination rather than hours of work. That is usually a plumbing problem, not a staffing problem.

Why choose us

Why choose us for system integrations?

Any API

If a system has an API, we can connect it. Modern SaaS, legacy software with a SOAP interface, or a database that predates the cloud.

Operational efficiency

Connected systems remove the retyping between them. Data entered once lands everywhere it is needed, and the errors that come from double handling disappear.

Scalability

Integrations built properly handle growth: new tools, more records, higher volumes. You can add a system without rebuilding the plumbing.

One version of the truth

When systems stay in sync, reports agree with each other and decisions run on current numbers instead of last month's export.

What we build

The shapes an integration actually takes

Most integration work is one of these five patterns, or a combination. Knowing which one you need is most of the design work, and it changes the cost considerably.

One-way sync

One system owns the record and pushes changes to another. The cheapest and most reliable option. Use it when there is a clear source of truth, like your CRM owning customer details.

Two-way sync

Both systems can change the record and both stay current. More useful and considerably harder, because someone has to decide what happens when the same field changes in both places at once. We make that rule explicit rather than leaving it to chance.

Event-driven

Something happens in one system and the next step fires immediately. An invoice is paid, so the job is marked ready and the crew is notified. Webhooks where the system offers them, polling where it does not.

Scheduled batch

A nightly or hourly run that moves a whole set of records at once. Right for reporting pipelines, payroll exports and anything where near-real-time is not worth paying for.

Middleware and orchestration

When five systems need to talk, connecting each pair gives you twenty connections to maintain. A central layer that everything talks to instead gives you five. We build that layer when the count justifies it.

Legacy bridges

Software with no modern API, a database you can read but not write, or a system that only exports files to an FTP server. These are solvable. They just need to be scoped honestly, because they cost more than a clean REST integration.

Systems we connect

The platforms that come up most often

Each of these has a page on what we automate with it. The full library covers 750 or so products, and a system not listed here is rarely a problem.

How it works

How an integration project runs

Step 1

Map what moves

We sit with the people doing the retyping and write down exactly which fields travel between which systems, how often, and what happens when something is missing. This is the step that decides whether the project works.

Step 2

Check the APIs

We read the actual documentation for each system, confirm the operations you need exist, and find the rate limits and the fields that are read-only. Occasionally this is where we discover a system cannot do what the vendor's sales page implied. Better to find that in week one.

Step 3

Agree the rules

What is the source of truth for each field. What happens on a conflict. What happens when a system is down. We write these down and get your agreement before building, because they are business decisions, not technical ones.

Step 4

Build and test against real data

We build the integration and run it against a copy of your real records, not tidy sample data. Real data is where the edge cases live: the customer with no email, the invoice with a negative line, the name with an apostrophe.

Step 5

Run it in parallel

For anything touching money or compliance, we run the integration alongside the manual process for a period and compare the results. You go live when the numbers match, not when we say it is ready.

Step 6

Monitor and maintain

Integrations break when the systems either side of them change, and vendors change APIs without asking. We monitor for failures, alert a human when something needs a decision, and maintain what we build.

Honest advice

When we would tell you not to do this

Integration is not always the right answer, and a project that should not have started is expensive for both of us. These are the cases where we say so.

The volume does not justify it

If two people move fifteen records a week, an integration will not pay for itself. We will tell you that rather than sell you one. Come back when the volume grows or the error rate starts to hurt.

The process is broken, not disconnected

Automating a process nobody can explain just makes the confusion faster. If the underlying workflow needs fixing first, a business process audit is the cheaper starting point.

You are about to replace the system

If the CRM is going out in six months, integrating it now means building the same thing twice. We would rather wait and build it once against the system you are keeping.

Case studies

Integration projects we have delivered

Integrations

We connect the systems your business runs on

Integration work often pairs with our AI and automation services. Once systems are connected, the busywork between them can be automated too. Here's how we connect and automate 750+ tools.

AdobePayPalStripeCloudflareAmazonOpenAICiscoAirtable

Improvements

Results you can expect from our system integration consultants

Every number below comes from a real engagement. Each card links to the case study behind it.

How we measure: hours saved multiplied by loaded labour cost, agreed with the client after go-live.

We were running quoting, scheduling and invoicing across multiple separate systems and various spreadsheets, and it had started to cost us time and money in double-handling. Osher Digital built us an AI-first custom ERP portal that now runs the whole job lifecycle in one place, Matthew was easy to deal with and stayed involved throughout the project. Recommend them.

Robert Lowe

CEO at ACT Property Inspections

Yue Li
We’ve worked a few AI agent and business automation projects, and it’s always been a smooth, productive experience. They’ve always brought a solid mix of technical expertise and creative problem-solving to the table.

Yue Li

AI Automation Engineer

Nicola Hunter
The team helped us automate our lead acquisition and sales process so we know what works and what doesn’t.

Nicola Hunter

Senior VP at Monarch Medical Technologies

Lawrence Mitchell
Osher Digital has really helped me automate the parts of my business that were critical to automate. My copy and paste days have been reduced by around 80%.

Lawrence Mitchell

Consulting Arborist at LSM Tree Advice

Daniel Swanton
Great operators, efficient, intelligent and understood the technical requirements. Great to find a partner like this that I’ll continue to use in the future!

Daniel Swanton

Director at emd:digital

I contacted Osher Digital as a web developer with minimal experience in AI to explore the use of the Llama LLM in supporting user safety online. Matthew was polite, showed understanding of the situation and provided courtesy advice to improve the model which was much appreciated. Will deal with Osher Digital again.

Terry Butler

Web Developer

Highly recommended business automation and AI agent development experts

Sarah Bryden

FAQs

System integration questions

There are usually three ways in, in order of preference. Some vendors offer an API on a higher plan, and the upgrade is often cheaper than the workaround. Failing that, many systems can export files on a schedule to somewhere we can read them, which is enough for batch syncing. If neither is available, robotic process automation drives the software through its own interface the way a person would. That last option is the most fragile and we price it accordingly, but it works, and it has unblocked plenty of projects.

Get in touch

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