We design and build custom AI agents that take on real work: reading documents, updating systems, answering enquiries, and carrying multi-step tasks through to done. Your team keeps the judgement calls; the agents do the repetition.
We have shipped AI agents for recruitment, insurance, healthcare and property businesses. Production systems handling real volume, not prototypes.
Built around one job
Each agent is built around a specific job in your business: a customer service queue, a document pipeline, a multi-step workflow. It plugs into the systems you already run.
Support that outlasts the build
Models change and processes drift. We document what we build, train your team, and keep the agent working long after launch.
Measurable results
Every agent ships with monitoring and reporting, so you can see what it handled, what it escalated, and what it saved you.
Case studies
Some AI agents we’ve developed for clients recently
A major Australian medical recruitment firm replaced a multi-step offshore manual process that took hours with a fully automated resume formatting AI agent. Candidate resumes (CVs) are now returned as consistent, branded, and de-identified resumes in under 1 minute.
A major online talent marketplace in Brisbane reduced the time required to evaluate and draft candidate profiles from over 30 minutes to under 30 seconds by implementing an AI agent that automatically parses resumes and LinkedIn profiles, generates complete online profiles, extracts skills and industry tags, and notifies the internal team for final review.
Strive Community Care is a Brisbane based NDIS registered provider and spent a massive amount of time preparing property damage insurance claims. Osher Digital automated the claim preparation drafting process with an AI Agent.
A Melbourne-based medical practice, reduced manual data entry time by automating the processing of patient referrals received via email and Healthlink. Using n8n, OCR, and AI, patient data is extracted, formatted, deduplicated, and entered into Xestro and Zoho CRM.
We build AI agents around the tools you already run
AI agents are only useful when they can reach your systems. We connect them to 800+ tools, from your CRM to your accounting software, so agents can read, write and act where the work actually happens.
Venues run on rosters, reservations and supplier orders that eat manager time every week. AI agents keep bookings, inventory and rosters current across locations, watch supplier pricing, and turn customer feedback into something you can act on. Managers get their evenings back and standards stay consistent across sites.
Admin businesses live in inboxes, spreadsheets and document queues. Agents sort and file incoming documents, extract the data that matters, keep records current across systems, and draft routine correspondence for a human to approve. The team spends its day on clients instead of copy-paste.
Producers make decisions from scattered sources: field sensors, weather feeds, market prices and compliance paperwork. Agents pull those streams together, flag what needs attention, and handle the reporting that regulators and buyers demand. Less office time, better calls in the field.
Venues, galleries and clubs juggle ticketing, memberships, rosters and grant paperwork with small admin teams. Agents handle booking queries, membership renewals and reporting, and keep visitor communications personal without someone typing every email.
Construction projects generate mountains of documentation, compliance checks, and scheduling decisions that slow teams down. AI agents handle the repetitive parts: reading inspection reports, cross-referencing compliance requirements, flagging scheduling conflicts, and processing site data. This frees your project managers and site supervisors to focus on the work that needs a human on the ground. These agents connect with the systems you already use, from Procore and ACONEX to estimating and scheduling platforms.
Teachers and trainers lose hours to marking admin, enrolment processing and progress reports. Agents draft assessments and feedback for review, keep student records current, and answer the routine enquiries that fill the front office inbox. More time in front of students, less at the keyboard.
Utilities run on sensor data, meter readings and compliance reports. Agents watch the data continuously, flag anomalies before they become outages, schedule maintenance from actual asset condition, and assemble the regulatory reporting that currently consumes engineering time.
Banks, brokers and insurers process applications, claims and compliance checks all day. Agents read the documents, extract and verify the details, flag exceptions for a human, and keep an audit trail of every step. Faster turnaround for customers, fewer errors on file. We built exactly this for an insurance tech company; the case study is on this page.
Healthcare providers and NDIS organisations spend too many staff hours on paperwork that takes time away from patient care. AI agents handle the administrative weight: processing patient documents, automating claims submissions, formatting clinical records, and managing scheduling. We have built AI solutions for NDIS providers and healthcare organisations across Australia, including automated patient data entry systems and document classification tools running in production today.
Media and telco businesses handle high volumes of content, support tickets and network events. Agents tag and route content, resolve routine tickets, watch network data for faults, and keep customer records consistent across platforms.
Production lines generate quality data, maintenance logs and orders that mostly get reviewed after something has gone wrong. Agents watch the data as it is produced: flagging quality drift, predicting maintenance before downtime, and keeping production, inventory and ordering in sync.
Mining operations generate massive volumes of data from equipment sensors, geological surveys, environmental monitors, and workforce systems. Most of it sits in silos or gets reviewed manually by engineers who could be doing higher-value work. AI agents process this operational data continuously, catching equipment failure patterns before breakdowns happen, identifying geological anomalies in exploration data, and monitoring environmental compliance across remote sites.
Repair shops, salons, trades and community organisations run lean, and admin lands on whoever has a spare minute. Agents take bookings, chase invoices, answer routine enquiries and keep the calendar full, without adding headcount.
Firms bill for expertise but burn hours on document review, research assembly and proposal drafting. Agents do the first pass: summarising documents, assembling research, drafting proposals and keeping matter records current, with a professional making the final call.
Government teams process applications, enquiries and reports at volumes that create backlogs. Agents triage and route incoming work, draft standard responses, check submissions for completeness, and keep case records current. Decisions stay where they belong: with people.
Property businesses drown in applications, condition reports, arrears follow-ups and owner statements. Agents process applications, chase the paperwork, keep tenants and owners informed, and reconcile records across systems. We identified $250k in annual savings for one property inspection company doing exactly this.
Retail margins disappear into stock errors, pricing lag and supplier admin. Agents keep inventory accurate across channels, watch competitor pricing, automate reordering, and answer the where-is-my-order emails that fill the inbox.
Tour operators answer the same questions and process the same bookings hundreds of times a season. Agents handle enquiries, bookings and itinerary changes around the clock, because guests rarely email during business hours, and keep operators, guides and guests on the same page.
Logistics runs on paperwork: consignments, proof of delivery, manifests, exceptions. Agents process the documents, update tracking across systems, flag exceptions to dispatchers, and assemble compliance reporting. Freight moves, and the paperwork keeps up.
Wholesalers process orders, price lists and supplier updates in volumes that swamp small teams. Agents take orders from email and EDI, keep pricing and stock current across catalogues, and flag margin problems before invoices go out.
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How we measure: hours saved multiplied by loaded labour cost, agreed with the client after go-live.
“We’ve worked a few AI agent and business automation projects, and it’s always been a smooth, productive experience. They’ve always brought a solid mix of technical expertise and creative problem-solving to the table.”
Yue Li
AI Automation Engineer
“The team helped us automate our lead acquisition and sales process so we know what works and what doesn’t.”
Nicola Hunter
Senior VP at Monarch Medical Technologies
“Osher Digital has really helped me automate the parts of my business that were critical to automate. My copy and paste days have been reduced by around 80%.”