Dasha consultants
We can help you automate your business with Dasha and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Dasha.
About Dasha
Dasha is a conversational AI platform that enables businesses to build and deploy voice and text-based AI agents capable of handling real customer interactions. Unlike simple chatbot builders that rely on rigid decision trees, Dasha uses natural language understanding to manage multi-turn conversations, handle interruptions, and respond to unexpected user inputs — making it suitable for scenarios where scripted bots fall short.
Phone-based customer interactions remain critical for many businesses, yet staffing call centres is expensive and scaling them during peak periods is difficult. Dasha addresses this by letting organisations deploy AI agents that can handle routine calls — appointment scheduling, order status enquiries, payment reminders, qualification calls — while sounding natural enough that callers engage with them rather than hanging up in frustration.
Osher Digital builds AI-powered automation solutions for Australian businesses, and voice AI sits at the intersection of our AI agent development and business automation capabilities. We can design conversational agents using platforms like Dasha that integrate with your CRM, booking system, or support ticketing platform, so the AI agent doesn’t just talk — it takes action on behalf of your business.
If your team spends significant hours on repetitive phone interactions, deploying a well-designed voice agent can free up staff for conversations that genuinely need a human touch. Our AI consultants can assess which call types are suitable for automation and design an implementation roadmap that delivers results without compromising customer experience.
Dasha FAQs
Frequently Asked Questions
Common questions about how Dasha consultants can help with integration and implementation
What types of phone calls can Dasha automate?
How natural does Dasha sound during phone conversations?
Can Dasha integrate with our CRM or booking system?
How is a Dasha conversational agent built?
What happens when Dasha can’t handle a caller’s request?
Is Dasha suitable for Australian businesses and accents?
How it works
We work hand-in-hand with you to implement Dasha
As Dasha consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Dasha with integrate and automate 800+ tools.
Step 1
Identify High-Volume Call Types
Audit your current phone interactions to find repetitive call types that follow a predictable structure. Look for calls where the agent asks standard questions, collects specific information, or provides routine updates — these are the best candidates for voice AI automation.
Step 2
Design the Conversation Flow
Map out the dialogue for each call type, including opening greetings, key questions, expected responses, clarification prompts, and closing statements. Account for common variations — callers who provide information out of order, ask off-topic questions, or need to correct earlier answers.
Step 3
Build the Agent in DashaScript
Translate your conversation design into DashaScript, defining the intents, entities, dialogue states, and transition logic. Configure the speech recognition settings, voice characteristics, and response timing to create a natural conversational rhythm.
Step 4
Connect to Backend Systems
Integrate the Dasha agent with your CRM, booking platform, database, or other systems it needs to access during calls. Set up the data queries and write operations so the agent can look up information and record outcomes in real time.
Step 5
Test with Real Scenarios
Run the agent through extensive testing using realistic call scenarios, including edge cases like callers with heavy accents, background noise, unexpected questions, and requests to transfer to a human. Refine the conversation logic based on where the agent struggles.
Step 6
Deploy and Monitor Call Quality
Launch the agent on a subset of incoming calls and monitor transcripts, completion rates, and customer satisfaction signals. Use the data to continuously improve the conversation flows, expand the agent’s capabilities, and identify new call types suitable for automation.
Transform your business with Dasha
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Dasha consultation.