echowin consultants

Q: Can echowin replace our existing phone system or does it work alongside it?

echowin can work as your primary phone system or run alongside your existing setup. Many businesses use it as a front-line filter that handles routine calls and only transfers complex enquiries to staff. You can configure it to answer all calls, only after-hours calls, or only overflow calls when your team is busy.

Q: How does echowin integrate with our CRM?

echowin integrates with popular CRM platforms to automatically log calls, create new contact records, and attach call transcripts and summaries. Our integration team can connect echowin to CRMs like HubSpot, Salesforce, or Zoho, so every call generates a record in your sales pipeline without anyone typing up notes manually.

Q: What happens when the AI cannot handle a caller's request?

You configure escalation rules during setup. If the AI detects a complex issue or the caller asks to speak with a person, echowin transfers the call to the appropriate team member with context about what the caller has already discussed. If no one is available, it takes a detailed message and delivers it via email or SMS.

Q: Is echowin suitable for an Australian business with local callers?

Yes. echowin supports multiple accents and dialects in its speech recognition. You configure the AI with your Australian business details, local terminology, and specific business information. For best results, test the system with actual callers early in setup and adjust the configuration based on how well it handles local speech patterns.

Q: How quickly can we get echowin up and running?

Basic setup can be completed within a day for straightforward use cases. You provide your business information, configure call flows, and set up routing rules through echowin's no-code interface. More complex deployments involving CRM integration, custom call scripts, and multi-department routing typically take one to two weeks with our team handling the configuration.

We can help you automate your business with echowin and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing echowin.

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About echowin

echowin is an AI-powered phone system that answers business calls automatically using conversational AI. Rather than routing callers through frustrating touch-tone menus or letting calls ring out after hours, echowin uses natural language understanding to have actual conversations with callers, answer common questions, take messages, and route calls to the right person.

The problem echowin solves is missed calls and poor phone experiences. Small and mid-sized businesses lose potential customers every time a call goes to voicemail or a caller gives up navigating an IVR menu. echowin replaces those outdated systems with an AI receptionist that sounds natural, understands context, and handles routine enquiries without human intervention.

Key features include:

AI-powered virtual receptionist that answers calls 24/7
Natural language call handling instead of rigid IVR menus
Intelligent call routing to the right department or staff member
Call transcription and summary delivered via email or CRM
SMS follow-up capabilities after calls
Integration with CRM systems for automatic contact logging
Custom call flow configuration without coding

echowin is a strong fit for professional services firms, medical practices, trades businesses, and any company where missed calls directly translate to lost revenue. At Osher Digital, our business automation team configures echowin alongside CRM and scheduling tools, so calls are not just answered but logged, followed up, and tracked through your sales pipeline automatically.

echowin FAQs

Frequently Asked Questions

Common questions about how echowin consultants can help with integration and implementation

How does echowin’s AI phone answering actually work?

When a call comes in, echowin’s AI answers and has a natural conversation with the caller using speech recognition and language models. It can answer frequently asked questions (business hours, pricing, location), take messages with caller details, and transfer calls to specific team members based on what the caller needs. The AI is trained on your business information so responses are relevant, not generic.

Can echowin replace our existing phone system or does it work alongside it?

How does echowin integrate with our CRM?

What happens when the AI cannot handle a caller’s request?

Is echowin suitable for an Australian business with local callers?

How quickly can we get echowin up and running?

How it works

We work hand-in-hand with you to implement echowin

As echowin consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate echowin with integrate and automate 800+ tools.

Step 1

Process Audit

We review your current phone handling: call volume, peak times, common caller questions, how calls are currently routed, and what happens to after-hours calls. We document missed call rates and identify revenue impact from unanswered enquiries to build the business case for AI phone automation.

Step 2

Identify Automation Opportunities

From call data and staff interviews, we catalogue which call types can be handled entirely by AI (FAQs, appointment enquiries, operating hours), which need human handoff, and which can be partially automated (AI takes initial details, then transfers). We estimate call deflection rates for each category.

Step 3

Design Workflows

We design call flows for each scenario: greeting scripts, question-and-answer branches, escalation triggers, voicemail fallback, and SMS follow-up sequences. We also plan CRM integration so call records, transcripts, and new contact details are logged automatically in your sales or service pipeline.

Step 4

Implementation

We configure echowin with your business information, set up call routing rules, train the AI on your FAQs and service details, and connect it to your CRM and calendar systems. We port or forward your phone number to echowin and test the full call experience from a caller’s perspective.

Step 5

Quality Assurance Review

We place test calls covering every scenario in your call flow design: common questions, edge cases, transfer requests, and after-hours calls. We verify that CRM records are created correctly, transcripts are accurate, and escalation paths work as expected. We adjust the AI’s responses based on test results.

Step 6

Support and Maintenance

After go-live, we review call logs weekly to identify questions the AI struggles with and update its training accordingly. We monitor call resolution rates, adjust routing rules based on staff availability changes, and provide monthly reports on call handling performance and cost savings.

Transform your business with echowin

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation echowin consultation.

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