Rootly consultants

We can help you automate your business with Rootly and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Rootly.

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About Rootly

Rootly is an incident management platform that runs inside Slack. When something breaks in production, Rootly automates the incident response process: creating a dedicated Slack channel, paging on-call engineers, tracking status updates, coordinating communication with stakeholders, and generating post-incident reports, all without engineers leaving their primary communication tool.

The problem Rootly addresses is the chaos that happens when systems go down. Without structured incident management, teams waste critical minutes figuring out who should be working on the problem, stakeholders do not know what is happening, and post-incident reviews lack the timeline data needed to prevent recurrence. Rootly brings order to this process by automating the operational overhead so engineers focus on fixing the issue.

At Osher, we integrate Rootly with monitoring, alerting, and operations systems as part of our system integration work. Using n8n, we build pipelines that connect Rootly to monitoring tools (Datadog, PagerDuty, Grafana), ticketing systems (Jira, Linear), and status pages so that incidents are detected, managed, and documented automatically. We also build custom automation runbooks that Rootly can execute during incidents, reducing mean time to resolution.

Rootly suits engineering and DevOps teams that manage production systems and need a structured, repeatable incident response process that works within their existing Slack-based communication workflow.

Rootly FAQs

Frequently Asked Questions

Common questions about how Rootly consultants can help with integration and implementation

How does Rootly work within Slack?

When an incident is declared (manually via slash command or automatically from a monitoring alert), Rootly creates a dedicated Slack channel for that incident, invites the relevant responders based on the service affected, posts a timeline of updates, and manages status communications. Engineers coordinate the response within this channel, and Rootly captures everything for the post-incident report. The entire process happens inside Slack, so there is no separate tool to switch to during a crisis.

Can Rootly automatically create incidents from monitoring alerts?

Yes. Rootly integrates with monitoring and alerting tools like Datadog, PagerDuty, Opsgenie, and custom webhooks. When an alert fires that meets your defined criteria, Rootly automatically creates an incident, opens a Slack channel, pages the on-call team, and starts tracking the timeline. Our integration team connects these alert sources to Rootly so incidents are created within seconds of detection, not minutes.

What does Rootly do after an incident is resolved?

Rootly automatically generates a post-incident report (postmortem) that includes the full timeline of events, actions taken, duration of the incident, and who was involved. You can customise the report template to include root cause analysis, action items, and lessons learned. This saves the team hours of manual documentation and ensures that every incident produces a structured record for review and process improvement.

How does Rootly handle stakeholder communication during incidents?

Rootly manages status page updates and sends notifications to stakeholders (executives, customer success, support teams) at configurable intervals during an incident. This removes the burden from engineers: instead of answering questions from concerned stakeholders while trying to fix the problem, they update the incident status in Rootly, and the platform distributes that information automatically.

Can we define automated runbooks that Rootly executes during incidents?

Yes. Rootly supports automated workflows (runbooks) that trigger specific actions when incidents are created or escalated. These can include restarting services, scaling infrastructure, rolling back deployments, or running diagnostic scripts. Our automation team builds these runbooks so that common remediation steps execute automatically, reducing the time between incident detection and resolution.

How does Rootly compare to PagerDuty or Opsgenie?

PagerDuty and Opsgenie focus primarily on on-call scheduling and alert routing. Rootly covers the next stage: managing the incident response after the right people are paged. Many teams use PagerDuty or Opsgenie for alerting and on-call management, then Rootly for the actual incident coordination, communication, and postmortem process within Slack. These tools complement each other rather than compete.

How it works

We work hand-in-hand with you to implement Rootly

As Rootly consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Rootly with integrate and automate 800+ tools.

Step 1

Process Audit

We review your current incident response process: how incidents are detected, who gets paged, how coordination happens, how stakeholders are updated, and how postmortems are conducted. We document the monitoring and alerting tools in use, on-call rotation structure, and any gaps in your current process that lead to slower resolution or missed follow-up actions.

Step 2

Identify Automation Opportunities

We map out which incident response steps can be automated: incident creation from monitoring alerts, responder paging based on affected service, Slack channel setup, stakeholder notification, status page updates, runbook execution, and postmortem report generation. We prioritise automations that will most reduce your mean time to resolution.

Step 3

Design Workflows

We design the Rootly configuration to match your team structure and incident types: service catalogues, severity definitions, escalation policies, stakeholder notification rules, and postmortem templates. We plan integrations with your monitoring tools, ticketing system, and status page, and design automated runbooks for common remediation actions.

Step 4

Implementation

We configure Rootly in your Slack workspace, set up service definitions and severity levels, build integrations with your monitoring and ticketing tools using n8n, create automated runbooks for common incident types, and configure stakeholder notification rules. We run test incidents to verify the full workflow before going live.

Step 5

Quality Assurance Review

We simulate incidents across different severity levels and service types, verifying that Rootly creates channels correctly, pages the right responders, executes runbooks as designed, updates stakeholders on schedule, and generates accurate postmortem reports. We test edge cases like simultaneous incidents and escalation chains.

Step 6

Support and Maintenance

We help refine your incident response process based on real incident data, update Rootly configurations as your services and team structure change, maintain monitoring integrations, and build new runbooks as common incident patterns emerge. We review postmortem trends to identify systemic issues that could reduce incident frequency.

Transform your business with Rootly

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Rootly consultation.

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