SMS Magic consultants
We can help you automate your business with SMS Magic and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing SMS Magic.
About SMS Magic
SMS Magic is a business messaging platform that lets organisations send, receive, and automate text messages directly from their CRM and other business systems. Built for sales, marketing, and support teams, SMS Magic handles everything from one-to-one conversations to bulk campaigns across SMS, MMS, and popular messaging apps like WhatsApp and Facebook Messenger.
The platform matters because text messages still get opened at dramatically higher rates than email. For businesses running lead nurture sequences, appointment reminders, or customer support workflows, SMS Magic provides the infrastructure to reach people on the channel they actually check. It integrates natively with Salesforce, Zoho, and other major CRMs, so messages tie back to contact records automatically.
Where SMS Magic becomes genuinely powerful is when it slots into a broader automation stack. Connected through workflow automation, you can trigger personalised messages based on CRM events, route replies to the right team, and escalate conversations that need human attention. Our sales automation team has helped businesses build messaging workflows that handle initial outreach, qualification, and follow-up without reps manually sending each text.
If your team is still copying and pasting messages or toggling between their phone and CRM, SMS Magic integrated properly into your stack removes that friction and ensures no conversation falls through the cracks.
SMS Magic FAQs
Frequently Asked Questions
Common questions about how SMS Magic consultants can help with integration and implementation
Can SMS Magic integrate with CRMs other than Salesforce?
How does SMS Magic handle compliance with Australian spam regulations?
Can we automate SMS campaigns triggered by customer behaviour?
What messaging channels does SMS Magic support beyond SMS?
How can AI improve our SMS messaging workflows?
What kind of reporting does SMS Magic provide?
How it works
We work hand-in-hand with you to implement SMS Magic
As SMS Magic consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate SMS Magic with integrate and automate 800+ tools.
Step 1
Map Your Messaging Requirements
We review your current customer communication flows to identify where SMS and messaging can replace slower channels. This covers sales outreach, appointment reminders, support notifications, and marketing campaigns, pinpointing the highest-impact opportunities first.
Step 2
Configure SMS Magic and CRM Integration
We set up your SMS Magic account, configure sender IDs, and establish the connection with your CRM. This ensures every message sent and received is automatically logged against the right contact record, giving your team full conversation history without manual data entry.
Step 3
Build Automated Messaging Workflows
Using your CRM data and workflow automation tools, we create trigger-based messaging sequences. These might include lead follow-up within minutes of form submission, appointment confirmations, payment reminders, or re-engagement campaigns for dormant contacts.
Step 4
Set Up Compliance and Opt-Out Management
We configure consent tracking, opt-out keywords, suppression lists, and message frequency caps to keep you compliant with Australian messaging regulations. This protects your sender reputation and ensures customers always have a clear way to manage their preferences.
Step 5
Test and Launch Campaigns
Before going live, we test every workflow end-to-end—checking message delivery, CRM logging, reply routing, and escalation paths. We run pilot campaigns with small segments to validate performance before scaling to your full contact database.
Step 6
Analyse Results and Optimise
Post-launch, we review delivery rates, response rates, and conversion metrics to identify what is working and what needs adjustment. We refine message timing, content, and targeting based on real data, and look for new automation opportunities as your messaging programme matures.
Transform your business with SMS Magic
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation SMS Magic consultation.