Textgain consultants

Q: What types of text analysis does Textgain provide?

Textgain offers sentiment analysis, emotion detection, topic extraction, language identification, and demographic profiling. Each analysis type can be called independently via the API, allowing you to choose the specific insights you need for your use case.

Q: How accurate is Textgain's sentiment analysis?

Textgain's sentiment models perform well on most business text including reviews, feedback, and social media. Accuracy depends on the complexity of the text — straightforward positive or negative statements are detected reliably, while sarcasm or nuanced language can be more challenging for any NLP system.

Q: Can Textgain process text in multiple languages?

Yes. Textgain supports automatic language detection and analysis across numerous languages. This makes it suitable for organisations with international customers or multilingual feedback channels where text arrives in different languages.

Q: How does Textgain handle high volumes of text data?

Textgain is API-based and designed for programmatic access, meaning it can process text in batches or real-time streams. For high-volume applications, you can queue text through automation tools and process thousands of items without manual intervention.

Q: Can Textgain be used for social media monitoring?

Yes. When connected to social media data feeds, Textgain can analyse mentions, comments, and reviews in real time. This allows brands to detect sentiment shifts, identify emerging complaints, and respond to negative feedback before it escalates.

Q: What format does Textgain return results in?

Textgain returns structured JSON responses with scores, labels, and confidence levels for each analysis type. This structured output integrates easily with databases, dashboards, and automation workflows for downstream processing and visualisation.

We can help you automate your business with Textgain and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Textgain.

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About Textgain

Textgain is a natural language processing API that analyses text for sentiment, emotion, topics, and language detection. For businesses dealing with large volumes of unstructured text — customer reviews, social media mentions, survey responses, support tickets — Textgain extracts structured insights from content that would take humans weeks to categorise manually.

Most organisations sit on enormous amounts of text data they never properly analyse. Customer feedback piles up in survey tools, social media comments go unmonitored, and support ticket themes only become apparent after they have already caused damage. Textgain processes this text programmatically and returns actionable classifications in real time.

The API covers multiple analysis dimensions: sentiment detection identifies positive, negative, or neutral text; emotion analysis detects anger, joy, fear, or surprise; topic extraction identifies subjects being discussed; and language detection handles multilingual content automatically. This breadth makes Textgain useful across marketing, customer experience, and product teams.

Osher Digital helps Australian businesses integrate Textgain into automated data processing pipelines that turn raw text into business intelligence. Our AI agent development team builds workflows where feedback is automatically classified and escalated based on analysis. With system integrations, these pipelines feed sentiment scores into CRMs and flag negative reviews for immediate response.

Textgain FAQs

Frequently Asked Questions

Common questions about how Textgain consultants can help with integration and implementation

What types of text analysis does Textgain provide?

How accurate is Textgain’s sentiment analysis?

Can Textgain process text in multiple languages?

How does Textgain handle high volumes of text data?

Can Textgain be used for social media monitoring?

What format does Textgain return results in?

How it works

We work hand-in-hand with you to implement Textgain

As Textgain consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Textgain with integrate and automate 800+ tools.

Step 1

Define Your Text Analysis Objectives

Determine what you want to learn from your text data. Are you tracking customer sentiment over time? Detecting emerging product issues? Categorising support tickets by topic? Clear objectives guide which Textgain analysis features to implement.

Step 2

Set Up Textgain API Access

Register for a Textgain API key and review the documentation for the analysis endpoints you plan to use. Test the API with sample text from your actual data to verify the results meet your expectations before building a full pipeline.

Step 3

Build Your Text Collection Pipeline

Create automated feeds that collect text from your sources — survey tools, review platforms, social media APIs, support ticket systems, or email inboxes. Standardise the format and queue text for processing so Textgain receives clean, consistent input.

Step 4

Configure Analysis and Processing Rules

Define which Textgain analyses to run on each text source and set thresholds for action. For example, any customer review with a negative sentiment score above a certain threshold gets flagged for immediate response, while topic tags route feedback to the relevant product team.

Step 5

Store and Visualise Results

Feed Textgain’s structured output into a database or analytics platform where you can track trends over time. Build dashboards that show sentiment trends, top topics, and emotional patterns so stakeholders can monitor customer perception at a glance.

Step 6

Automate Responses and Escalations

Connect analysis results to your operational workflows. Negative sentiment triggers alerts to customer success teams. Topic spikes notify product managers. Positive feedback gets routed to marketing for potential testimonials. This closes the loop between analysis and action.

Transform your business with Textgain

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Textgain consultation.

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