Totango consultants
We can help you implement and integrate Totango with hundreds of other systems to improve efficiency and productivity. Get in touch if you'd like to discuss implemeting Totango.
About Totango
Totango is a leading customer success platform designed to help businesses drive growth by optimising customer relationships and maximising customer lifetime value. This innovative tool empowers organisations to proactively manage and nurture their customer base through data-driven insights and automated workflows.
Key features of Totango include:
- Customer 360 view: Aggregates data from multiple sources to provide a comprehensive understanding of each customer
- Health scoring: Monitors and assesses customer health based on customisable metrics
- Segmentation and targeting: Allows for precise grouping of customers for tailored engagement strategies
- Automated workflows: Streamlines customer success processes with predefined or custom-built playbooks
- Analytics and reporting: Offers in-depth insights and customisable dashboards for data-driven decision making
- Integration capabilities: Seamlessly connects with various CRM, support, and business intelligence tools
- Mobile app: Enables on-the-go access to customer information and actions
Totango’s platform is particularly valuable for SaaS companies, subscription-based businesses, and organisations focused on customer-centric growth strategies. By leveraging Totango, companies can reduce churn, increase customer satisfaction, and drive expansion within their existing customer base.
We work hand-in-hand with you to implement Totango
As Totango consultants we work with you hand in hand to ensure a seamless transition to more efficient and effective operations, with tangible results. Here's how we will work with you to implement and integrate Totango with 800+ other software tools.
Process audit
We start by thoroughly analysing your current workflows to pinpoint inefficiencies and bottlenecks, gathering crucial data to understand the challenges your team faces.
Identify automation opportunities
Our experts determine which tasks can be automated to maximise impact, focusing on potential business impact, cost savings, and efficiency improvements.
Design workflows
We create detailed process maps and step-by-step guides to ensure clear and efficient workflows, documenting key decision points and data inputs.
Implementation
We select the right automation tools and software, ensuring seamless integration with your existing systems, and tailor workflows to meet your specific business needs.
Quality assurance review
Through rigorous testing and continuous monitoring, we ensure everything runs smoothly, making necessary adjustments based on performance data and feedback.
Support and maintenance
Our support doesn't end with the project. We provide ongoing maintenance, updates, and training to ensure your automated processes remain efficient and effective.
Let's transform your business
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Totango consultation.
Get In TouchResults you can expect
Businesses like you that embrace automation see significant improvements in productivity, efficiency, and employee satisfaction.
30%
Productivity increase
20%
Cost savings
90%
Reduction in manual work
98%
Satisaction with automation
The team helped us automate our lead acquisition and sales process so we know what works and what doesn't.
Nicola Hunter
Senior Vice President, Marketing and Communications, Monarch Medical Technologies
Let's transform your business
Get in touch for a free consultation to see how we can automate your operations and increase your productivity.