Totango consultants
We can help you automate your business with Totango and hundreds of other systems to improve efficiency and productivity. Get in touch if you'd like to discuss implemeting Totango.
About Totango
Totango is a leading customer success platform designed to help businesses drive growth by optimising customer relationships and maximising customer lifetime value. This innovative tool empowers organisations to proactively manage and nurture their customer base through data-driven insights and automated workflows.
Key features of Totango include:
- Customer 360 view: Aggregates data from multiple sources to provide a comprehensive understanding of each customer
- Health scoring: Monitors and assesses customer health based on customisable metrics
- Segmentation and targeting: Allows for precise grouping of customers for tailored engagement strategies
- Automated workflows: Streamlines customer success processes with predefined or custom-built playbooks
- Analytics and reporting: Offers in-depth insights and customisable dashboards for data-driven decision making
- Integration capabilities: Seamlessly connects with various CRM, support, and business intelligence tools
- Mobile app: Enables on-the-go access to customer information and actions
Totango’s platform is particularly valuable for SaaS companies, subscription-based businesses, and organisations focused on customer-centric growth strategies. By leveraging Totango, companies can reduce churn, increase customer satisfaction, and drive expansion within their existing customer base.
Frequently Asked Questions
Common questions about how Totango consultants can help with integration and implementation
How can Totango be integrated into our existing systems and workflows?
Professional integration consultants can seamlessly connect Totango with your core business systems through its robust API framework. Our experts map your processes, establish secure data flows, and implement custom integrations with CRM, support platforms, and business intelligence tools. This ensures real-time data synchronisation and maximises the value of your customer success initiatives.
Is it possible to use AI agents to automate how we interact with Totango?
Working with experienced integration specialists, you can leverage AI agents to enhance your Totango implementation. These intelligent systems can automate data analysis, trigger sophisticated workflow sequences, and deliver predictive insights. Our consultants can design and implement AI-driven solutions that amplify Totango's capabilities whilst maintaining governance.
What are common use cases for integrating Totango in larger digital ecosystems?
Strategic integrations typically include connecting Totango with enterprise CRM systems for unified customer views, linking to support platforms for proactive issue resolution, and integrating with billing systems for revenue insights. Our consultants can architect these connections to create powerful, automated customer success ecosystems that drive measurable outcomes.
Can Totango be part of an end-to-end automated workflow across multiple departments?
Absolutely. Through expert integration design, Totango can become a central hub in your automated workflows. Professional consultants can create sophisticated process chains linking sales, customer success, support, and finance departments. This orchestrated approach ensures seamless information flow and coordinated customer engagement across your organisation.
What role can AI play when integrating Totango into our operations?
AI can significantly enhance your Totango integration through predictive analytics, automated decision-making, and intelligent workflow orchestration. Our integration specialists can implement AI solutions that analyse customer behaviour patterns, automate response strategies, and optimise customer success processes while maintaining human oversight.
What are the key challenges to watch for when integrating Totango?
Successful Totango integration requires careful consideration of data quality, system dependencies, and process alignment. Working with experienced consultants helps navigate these challenges through proper planning, robust testing, and change management. This ensures your integration delivers maximum value whilst minimising disruption to operations.
We work hand-in-hand with you to implement Totango
As Totango consultants we work with you hand in hand build more efficient and effective operations. Here's how we will work with you to automate your business and integrate Totango with 800+ other software tools.
Process Audit
Conduct a comprehensive assessment of your existing customer success workflows, data sources and team processes. Our consultants evaluate your current customer engagement strategies, identify gaps in customer lifecycle management, and analyse integration requirements with your CRM and support tools to establish a robust foundation for Totango implementation.
Identify Automation Opportunities
Map customer touchpoints and success metrics to pinpoint high-impact automation opportunities within Totango. Our team analyses your customer journey to determine optimal health scoring parameters, segment definitions, and engagement triggers, ensuring the platform delivers meaningful insights and proactive interventions.
Design Workflows
Develop tailored workflow architectures that align with your customer success objectives. Our specialists create custom playbooks for different customer segments, design automated engagement sequences, and establish health scoring models that reflect your unique business metrics and customer value drivers.
Implementation
Execute the planned Totango deployment with precision, including data migration, integration configuration, and workflow activation. Our implementation team manages the technical setup, coordinates with your existing systems, and ensures smooth data flow between platforms while maintaining business continuity throughout the transition.
Quality Assurance Review
Perform comprehensive testing of all implemented features, workflows, and integrations. Our QA specialists verify data accuracy, validate automation rules, and assess system performance under various scenarios to ensure your Totango implementation delivers reliable, actionable customer insights and engagement capabilities.
Support and Maintenance
Establish ongoing support protocols and maintenance schedules to ensure optimal platform performance. Our dedicated support team provides regular health checks, monitors system effectiveness, and delivers proactive optimisations to help you maximise the value of your Totango investment and drive continuous improvement.
Let's transform your business
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Totango consultation.
Get In TouchResults you can expect
Businesses like you that embrace automation see significant improvements in productivity, efficiency, and employee satisfaction.
30%
Productivity increase
20%
Cost savings
90%
Reduction in manual work
98%
Satisaction with automation
The team helped us automate our lead acquisition and sales process so we know what works and what doesn't.
Nicola Hunter
Senior Vice President, Marketing and Communications, Monarch Medical Technologies
Osher Digital has really helped me automate the parts of my business that were critical to automate. My copy and paste days have been reduced by around 80%.
Lawrence Mitchell
Consulting Arborist at LSM Tree Advice
We've worked a few AI agent and business automation projects, and it's always been a smooth, productive experience. They've always brought a solid mix of technical expertise and creative problem-solving to the table.
Yue Li
AI Automation Engineer
Let's transform your business
Get in touch for a free consultation to see how we can automate your operations and increase your productivity.