Twilio consultants

We can help you automate your business with Twilio and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Twilio.

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About Twilio

Twilio is a cloud communications platform that provides APIs for sending and receiving SMS messages, making and receiving phone calls, sending WhatsApp messages, and handling video. Rather than building telephony infrastructure or negotiating carrier agreements, developers use Twilio’s APIs to add communication capabilities to their applications programmatically. You get a phone number from Twilio, and then use their API to send messages or handle incoming calls with webhooks.

The problem Twilio solves is communication at scale. When a business needs to send appointment reminders via SMS, verify phone numbers with one-time codes, notify field workers about new jobs, or route incoming calls to the right department, doing this manually does not scale. Twilio makes these interactions programmable — triggered by events in your other systems.

In n8n, the Twilio node can send SMS and WhatsApp messages using Twilio’s Messaging API. This makes it straightforward to add SMS notifications to any automation workflow — send an alert when a monitoring check fails, confirm an appointment when a calendar event is created, or notify a sales rep when a high-value lead comes in. Incoming messages can trigger n8n workflows via Twilio webhooks.

Osher integrates Twilio into business automation projects where clients need SMS or WhatsApp as part of their workflows. We also use it for AI agent systems that communicate with users via text message, and in sales automation setups where lead notifications need to reach people on their phones immediately.

Twilio FAQs

Frequently Asked Questions

Common questions about how Twilio consultants can help with integration and implementation

What can the n8n Twilio node do?

The n8n Twilio node connects using your Twilio Account SID and Auth Token. It can send SMS messages to any phone number, send WhatsApp messages through Twilio’s WhatsApp Business API, and retrieve message status. For incoming messages, you configure a Twilio webhook URL that points to an n8n webhook node, which triggers a workflow whenever someone texts your Twilio number. This two-way capability lets you build conversational SMS workflows.

How do businesses typically use Twilio with n8n?

Common patterns include appointment reminders (calendar event triggers an SMS to the client), order notifications (e-commerce purchase triggers a shipping update via SMS), lead alerts (new CRM lead triggers an SMS to the sales rep), two-factor authentication codes, emergency notifications to staff, and customer feedback collection via SMS replies. Any workflow that needs to reach someone on their phone quickly is a good candidate for Twilio.

What is the difference between Twilio SMS and WhatsApp messaging?

SMS is sent directly to phone numbers via carrier networks and works on any mobile phone. WhatsApp messages go through the WhatsApp Business API, which requires an approved WhatsApp Business Profile and message templates for outbound messages (you cannot send freeform marketing messages via WhatsApp without prior user opt-in). WhatsApp is preferred in markets where SMS costs are high or WhatsApp usage is dominant. In n8n, you select the messaging channel in the Twilio node configuration.

How much does Twilio cost per message?

Twilio SMS pricing varies by country. In Australia, outbound SMS costs approximately $0.0550 USD per message segment (160 characters). Inbound messages to your Twilio number cost around $0.0075 USD. You also pay a monthly fee for the phone number (around $1.00-$1.50 USD/month for Australian numbers). WhatsApp messages have a per-conversation pricing model. There are no minimum commitments — you pay only for what you send.

Can we receive and respond to incoming SMS with n8n and Twilio?

Yes. When someone sends a text to your Twilio phone number, Twilio forwards the message data to a webhook URL you configure. Point that URL at an n8n webhook node, and your workflow receives the sender’s number, message body, and metadata. Your workflow can then process the message — look up the sender in a CRM, parse the message content, and send a reply via the Twilio node. This is how businesses build automated SMS help lines, keyword-based opt-in systems, and conversational AI via text.

Can Osher help us set up Twilio for automated messaging?

Yes. We build business automation workflows that use Twilio for SMS and WhatsApp messaging. Common projects include appointment reminder systems, lead notification alerts for sales teams, order status updates for e-commerce, and two-way SMS workflows where incoming messages trigger automated responses or escalations. We also build AI agent systems that use Twilio as their communication channel, letting customers interact with an AI assistant via text message.

How it works

We work hand-in-hand with you to implement Twilio

As Twilio consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Twilio with integrate and automate 800+ tools.

Step 1

Process Audit

We review your current communication workflows — how your team contacts customers and staff, which messages are sent manually, what notification gaps exist, and where SMS or WhatsApp would reach people faster than email. We map out message types (transactional, alerts, reminders, two-way conversations) and estimate volumes to inform Twilio configuration.

Step 2

Identify Automation Opportunities

Based on the audit, we identify which messages should be automated via Twilio: appointment reminders triggered by calendar events, order confirmations from e-commerce platforms, lead alerts from CRM pipeline changes, staff notifications from monitoring systems, and two-way SMS workflows for customer support or feedback collection.

Step 3

Design Workflows

We design the Twilio configuration — phone number selection (local, toll-free, or short code), messaging service setup for higher throughput, message templates for WhatsApp Business API approval, webhook endpoints for incoming messages, and n8n workflow logic that connects triggers to Twilio sends with the right message content and recipient phone numbers.

Step 4

Implementation

We provision Twilio phone numbers, configure messaging services, set up webhook URLs for inbound messages, submit WhatsApp Business templates for approval if needed, and build n8n workflows that connect your data sources (CRM, calendar, e-commerce platform) to Twilio’s API. Opt-out handling and compliance with Australian spam regulations are configured.

Step 5

Quality Assurance Review

We test message delivery to real phone numbers across different carriers, verify incoming message webhook handling, confirm opt-out (STOP keyword) processing works correctly, test message content for character encoding issues, and validate that workflows handle Twilio API errors (invalid numbers, rate limits) gracefully.

Step 6

Support and Maintenance

Ongoing support includes monitoring message delivery rates and error logs in Twilio’s console, managing phone number renewals, adjusting message templates, updating n8n workflows as your communication needs change, and ensuring ongoing compliance with Australian telecommunications regulations and anti-spam requirements.

Transform your business with Twilio

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Twilio consultation.

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