UserVoice consultants
We can help you automate your business with UserVoice and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing UserVoice.
About UserVoice
UserVoice is a product feedback and feature request platform that helps software companies collect, organise, and prioritise input from customers and internal teams. When product backlogs grow unwieldy and feature requests arrive through support tickets, emails, Slack messages, and sales calls, UserVoice gives product managers a structured way to capture all of that input in one place.
The platform lets customers vote on feature ideas, which surfaces demand signals that might otherwise be buried in individual support conversations. Product teams can link feedback to specific accounts and revenue figures, making it easier to justify roadmap decisions with actual data rather than gut feel. This is particularly valuable for B2B software companies where a handful of enterprise clients may drive significant revenue.
Integrating UserVoice with your support desk, CRM, and internal communication tools through system integrations ensures that feedback captured in one system flows to where product decisions are made. Osher Digital’s business automation services can connect UserVoice to workflows that automatically categorise, route, and escalate feedback based on account value or request volume.
If your product team is spending too much time manually collating feedback from disparate sources, UserVoice can bring order to that process. Our AI consulting team can evaluate how UserVoice fits into your product development workflow and build the integrations needed to make it effective.
UserVoice FAQs
Frequently Asked Questions
Common questions about how UserVoice consultants can help with integration and implementation
What is UserVoice used for?
How does UserVoice differ from a simple survey tool?
Can UserVoice integrate with our existing support and CRM tools?
How does UserVoice help prioritise feature requests?
Is UserVoice suitable for small teams?
Can internal teams submit feedback through UserVoice?
How it works
We work hand-in-hand with you to implement UserVoice
As UserVoice consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate UserVoice with integrate and automate 800+ tools.
Step 1
Set Up Your Feedback Portal
Create a branded feedback portal where customers can submit feature requests and product ideas. Configure categories and labels that match your product areas.
Step 2
Connect Support and CRM Integrations
Link UserVoice with your helpdesk and CRM platforms so support agents and account managers can submit feedback on behalf of customers directly from their existing workflows.
Step 3
Import Existing Feedback
Gather feature requests that currently sit in spreadsheets, support tickets, and email threads. Import them into UserVoice so you have a complete picture of outstanding customer requests from day one.
Step 4
Enable Customer Voting
Share the feedback portal with your customer base and encourage them to vote on existing ideas or submit new ones. Voting data provides a quantitative signal for demand.
Step 5
Link Feedback to Revenue Data
Connect account-level data from your CRM so that each piece of feedback is tied to the requesting organisation’s revenue and plan tier. This helps prioritise requests that impact your most valuable accounts.
Step 6
Review and Prioritise Regularly
Schedule regular product review sessions using UserVoice reports to assess the highest-demand, highest-value feature requests. Update the status of items so customers are notified when their requests move through the pipeline.
Transform your business with UserVoice
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation UserVoice consultation.