Resume Formatting AI Agent for Medical Recruitment Agency
A major Australian medical recruitment firm replaced a multi-step offshore manual process that took hours with a fully automated resume formatting AI agent. Candidate resumes (CVs) are now returned as consistent, branded, and de-identified resumes in under 1 minute.
Overview
In the third phase of an ongoing automation partnership, Osher Digital delivered an AI-powered agent that extracts, normalises, and reformats doctor and nurse resumes (CVs) from Word and PDF files into a standardised, client-ready branded template. The solution removed all manual handling, eliminated offshore delays, and produced fully de-identified documents that comply with privacy requirements while highlighting clinical skills, employment history, and qualifications.
About the client
The client is one of Australia’s largest specialist medical recruitment agencies, placing doctors, nurses, and allied health professionals into permanent and locum roles across public and private sectors. High candidate volumes and strict presentation standards for client submissions created ongoing bottlenecks in their resume preparation process.
Problem
Recruiters received candidate CVs in widely varying formats. Each resume required manual reformatting and de-identification before submission to hospitals and clinics.
The existing manual process was:
- Australian recruiter emailed the original CV to an administrative team in the Philippines.
- The Philippines team forwarded it to an external formatting subcontractor.
- The subcontractor returned the reformatted file to the Philippines team.
- The Philippines team performed a final check and emailed the document back to the Australian recruiter.
Total turnaround ranged from several hours to more than a day, delaying candidate submissions and frustrating both recruiters and clients.
Solution design
Osher Digital built a secure, self-hosted AI agent triggered by a single file upload. The complete workflow runs without human intervention and finishes in under 1 minute.
Key components of this solution:
- n8n for end-to-end workflow orchestration and trigger management
- Azure Document Intelligence for accurate extraction of text, tables, and layout from Word and PDF files
- Carbone.io templating for generating branded, consistent output documents
- OpenRouter for LLM calls, privacy and maintainability
- Osher Sentinel for real-time error monitoring and automated alerts if processing fails
The resulting resume is fully de-identified (personal details removed or masked), formatted to the agency’s exact brand guidelines, and structured to emphasise clinical experience, qualifications, and skills most relevant to medical employers.
Results
- Resume processing time reduced from hours (or overnight) to under 1 minute
- Complete elimination of manual handling and associated costs
- 100% consistency in branding and layout across all candidate submissions
- Full compliance with Australian privacy requirements
- Candidate direct contact details removed
- Recruiters regained capacity to focus on candidate relationship management and client liaison rather than administrative reformatting
- Immediate scalability: the system handles any volume of uploads without additional labour
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