Audience Engagement Chatbot

The Audience Engagement Chatbot serves as a digital concierge for arts and recreation venues, providing immediate, accurate responses to visitor queries and personalised guidance throughout the customer journey.

Core capabilities include:

• Automated responses to common queries about events, facilities, and services
• Personalised recommendations based on previous attendance and preferences
• Real-time updates on event schedules, changes, and availability
• Multilingual support for international visitors
• Integration with venue systems for current information and updates

This system reduces staff workload while maintaining high standards of customer service, enabling venues to provide consistent support to visitors at scale.