Maintenance Request Handler

The Problem

Property maintenance is one of the biggest sources of tenant complaints and owner frustration. Requests come in through phone calls, emails, and online portals, often with vague descriptions. Property managers then have to assess urgency, find available tradespeople, get owner approvals, and follow up on completion, all while juggling dozens of active jobs. Urgent safety issues can get buried under routine requests when the inbox is overflowing.

How It Works

The Maintenance Request Handler takes in requests from any channel, classifies them by type and urgency, and routes them accordingly. Safety-critical issues like gas leaks or electrical faults get flagged immediately. Routine requests are categorised and matched with approved service providers based on trade type, availability, and location. The agent tracks each job from lodgement through to completion, collecting photos and invoices from contractors and keeping both tenants and owners updated on progress without your team needing to chase anyone.

Faster Response, Better Records

Tenants get quicker responses and clear communication. Property managers stop spending their days as middlemen between tenants and tradespeople. And you build a complete maintenance history for every property, which is valuable for budgeting, compliance, and end-of-lease assessments. We built similar automated workflows for a property inspection company, streamlining their field reporting process. Talk to our AI consulting team about setting this up for your portfolio.