Returns Processing Automator

The Problem

Returns are an unavoidable part of wholesale, but processing them is often slow and labour-intensive. Staff have to assess each return request, determine whether it meets policy criteria, issue authorisations, arrange collection or delivery, inspect returned goods, and decide whether items go back into stock, get sent to the supplier, or get written off. When this process runs on emails and manual checks, returns pile up and customers wait too long for resolutions.

How It Works

The Returns Processing Automator handles the routine parts of returns management. It evaluates return requests against your policies, generates return authorisations for eligible items, and routes returned stock through your quality assessment and restocking workflow. The agent categorises return reasons to identify recurring issues — product quality problems, picking errors, or customer ordering mistakes — so you can address root causes rather than just processing symptoms.

Faster Resolutions, Fewer Resources

Automated returns processing means customers get faster resolutions and your team handles the same volume of returns with less effort. Return reason analysis helps you identify upstream problems — if a particular supplier’s products keep coming back, that’s a quality conversation worth having. For businesses wanting to connect returns processing with their broader order management workflow, our AI agent development team can build end-to-end automation that covers the full returns lifecycle.