Confluence
Confluence is Atlassian’s team workspace and documentation platform, used by businesses of all sizes to create, organise, and collaborate on internal knowledge bases, project documentation, meeting notes, and process guides. If your team’s knowledge lives in scattered Google Docs, Slack messages, and people’s heads, Confluence gives it a structured home.
The platform works particularly well alongside Jira for software development teams, but its use extends far beyond engineering. Marketing teams maintain campaign playbooks. Operations teams document standard procedures. Sales teams build proposal templates and competitive intelligence libraries. The value compounds as more of your organisation’s knowledge moves into a searchable, version-controlled system.
Where businesses struggle is keeping Confluence connected to their other tools. Project updates from Jira should surface automatically in Confluence. Customer feedback from support tickets should feed into product documentation. Onboarding checklists should trigger when new employees are added to your HR system. Without these integrations, Confluence becomes yet another silo that people forget to update.
Osher Digital integrates Confluence into your business workflows using automation and system integrations. We connect it with your project management tools, CRM, HR systems, and communication platforms so documentation stays current without your team manually copying information between tools.