Chatling consultants

Q: What data sources can I use to train a Chatling chatbot?

Chatling accepts website URLs (it crawls your pages), uploaded PDF documents, FAQ lists, and custom text you paste directly. You can combine multiple sources, so the chatbot draws from your entire knowledge base. The quality of answers depends on the quality and completeness of your source material, so well-written help documentation produces better results.

Q: Can Chatling capture leads as well as answer questions?

Yes. You can configure Chatling to collect visitor email addresses, phone numbers, or other details during the conversation. This works well for service businesses where a visitor asks about pricing or availability, and the chatbot captures their contact information before handing off to your sales team for follow-up.

Q: How does Chatling handle questions it cannot answer?

You configure fallback behaviour during setup. Options include displaying a message directing the visitor to email your support team, triggering a live chat handoff to a human agent, or collecting the visitor's details for follow-up. Unanswered questions are logged in the analytics dashboard so you can spot knowledge gaps and update your training data.

Q: Can we use Chatling on WhatsApp or Facebook Messenger as well as our website?

Yes. Chatling supports deployment across website chat, WhatsApp, and Facebook Messenger from a single dashboard. This means visitors can interact with your chatbot on whichever channel they prefer, and all conversations are managed in one place. Our integration team can connect these channels to your CRM for unified conversation tracking.

Q: How much technical knowledge do we need to set up and maintain Chatling?

Very little. Chatling's no-code builder handles the entire setup process through a visual interface. Adding the chat widget to your website requires pasting a single code snippet. Ongoing maintenance involves reviewing conversation logs, updating training data when your products or services change, and adjusting the chatbot's responses based on customer feedback.

We can help you automate your business with Chatling and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Chatling.

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About Chatling

Chatling is a no-code AI chatbot builder that lets businesses create custom chatbots trained on their own data. You feed it your website pages, help documents, PDFs, or plain text, and Chatling generates a chatbot that answers visitor questions using that specific information rather than generic AI responses.

The core value of Chatling is reducing support load without building anything from scratch. If your team spends hours answering the same questions via email or live chat, Chatling can handle those repetitive queries automatically. The chatbot sits on your website as a widget, responds instantly to visitor questions, and only escalates to a human when it encounters something outside its training data.

Key features include:

Train on website URLs, PDFs, FAQs, and custom text
No-code chatbot builder with drag-and-drop interface
Embeddable chat widget with customisable colours and branding
Conversation analytics showing common questions and resolution rates
Lead capture forms within the chat flow
Multi-language support for international visitors
WhatsApp and Messenger integration alongside website chat

Chatling suits e-commerce businesses handling product questions, service companies fielding enquiries, and SaaS products with self-service support models. At Osher Digital, our AI agent development team helps businesses deploy Chatling as part of a broader customer engagement strategy, connecting it to CRM systems and support ticketing platforms so automated conversations still feed your sales pipeline and service records.

Chatling FAQs

Frequently Asked Questions

Common questions about how Chatling consultants can help with integration and implementation

What makes Chatling different from other AI chatbot builders?

Chatling focuses on simplicity and speed. You can have a working chatbot trained on your website content within minutes, without writing code or designing conversation trees manually. It uses your actual content as its knowledge base, so the chatbot gives answers specific to your business rather than generic responses. The no-code builder means non-technical team members can manage it.

What data sources can I use to train a Chatling chatbot?

Can Chatling capture leads as well as answer questions?

How does Chatling handle questions it cannot answer?

Can we use Chatling on WhatsApp or Facebook Messenger as well as our website?

How much technical knowledge do we need to set up and maintain Chatling?

How it works

We work hand-in-hand with you to implement Chatling

As Chatling consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Chatling with integrate and automate 800+ tools.

Step 1

Process Audit

We review your existing customer enquiry channels: website contact forms, email support, live chat, and phone. We catalogue the most common questions visitors ask, measure current response times, and identify which enquiries could be answered automatically using your existing documentation and FAQ content.

Step 2

Identify Automation Opportunities

Using enquiry data from the audit, we map out which question categories Chatling can handle automatically versus which require human involvement. We also identify lead capture opportunities within common conversation flows, such as pricing enquiries or booking requests where collecting contact details adds direct business value.

Step 3

Design Workflows

We design the chatbot experience: welcome messages, lead capture forms, escalation triggers, and fallback responses. We plan which data sources to train on, how the chatbot connects to your CRM for lead logging, and where WhatsApp or Messenger deployment adds value alongside website chat.

Step 4

Implementation

We build the Chatling bot using your website URLs, PDFs, and FAQ content as training data. We customise the widget appearance to match your brand, embed it on your site, configure multi-channel deployment if needed, and connect lead capture to your CRM or email marketing platform.

Step 5

Quality Assurance Review

We test the chatbot with real questions from your support history, verifying that answers are accurate and helpful. We check lead capture forms, escalation paths, and multi-channel consistency. We also test edge cases like ambiguous questions and off-topic queries to make sure fallback behaviour works correctly.

Step 6

Support and Maintenance

After launch, we review conversation analytics weekly to identify unanswered questions and update training data. We refine lead capture flows based on conversion data, adjust the chatbot’s tone based on customer feedback, and provide monthly reports on enquiry resolution rates and leads generated.

Transform your business with Chatling

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Chatling consultation.

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