Chatrace consultants
We can help you automate your business with Chatrace and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Chatrace.
About Chatrace
Chatrace is a chatbot and messaging automation platform designed for customer support and marketing across channels like Facebook Messenger, Instagram, and web chat. It lets businesses build conversational flows without coding, handling everything from lead qualification to support ticket routing.
The real value of Chatrace shows up when you connect it to the rest of your business systems. Instead of treating it as a standalone chatbot, you can feed customer interactions into your CRM, trigger follow-up workflows, and route complex queries to human agents — all automatically. This means your support team handles fewer repetitive questions while customers get faster responses.
At Osher, we help businesses integrate Chatrace with their existing tools using workflow automation platforms like n8n. Whether you need chatbot conversations to update customer records, trigger email sequences, or escalate to a ticketing system, we build the connections that make your messaging channels work as part of a larger business automation strategy. See how we approach similar work in our talent marketplace case study.
Chatrace supports multi-channel deployment, audience segmentation, and broadcast messaging. For businesses fielding high volumes of customer enquiries, it reduces response times and frees up staff for conversations that actually need a human touch.
Chatrace FAQs
Frequently Asked Questions
Common questions about how Chatrace consultants can help with integration and implementation
What messaging channels does Chatrace support?
Can Chatrace integrate with our CRM and helpdesk tools?
Do we need a developer to build chatbot flows in Chatrace?
How can AI improve our Chatrace chatbot?
Can Chatrace handle lead qualification for sales teams?
What kind of reporting does Chatrace provide?
How it works
We work hand-in-hand with you to implement Chatrace
As Chatrace consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Chatrace with integrate and automate 800+ tools.
Step 1
Customer Communication Audit
We review how your team currently handles customer enquiries across messaging channels, email, and phone. This includes identifying the most common question types, average response times, and where manual effort is highest so we know exactly what to automate first.
Step 2
Conversation Flow Design
We map out the chatbot conversation flows based on your most frequent customer interactions. Each flow includes branching logic for different enquiry types, qualification questions for sales leads, and clear escalation paths for issues that need human attention.
Step 3
Chatrace Setup and Configuration
We configure your Chatrace account with the right channel connections, build the conversation flows in the visual editor, and set up audience segments for targeted messaging. Each chatbot response is written in your brand voice rather than generic templates.
Step 4
System Integration Build
Using n8n, we connect Chatrace to your CRM, helpdesk, email marketing, and any other tools your team relies on. This ensures chatbot interactions create the right records, trigger the right follow-ups, and give your team full visibility into every customer conversation.
Step 5
Testing and Refinement
We test every conversation path with realistic scenarios to make sure responses are accurate, integrations fire correctly, and escalations reach the right team members. Your team reviews the chatbot experience and we refine flows based on their feedback before launch.
Step 6
Launch and Performance Monitoring
After going live, we monitor chatbot performance metrics like completion rates and customer satisfaction for the first few weeks. We adjust conversation flows based on real user behaviour and provide your team with training to manage and update the chatbot independently.
Transform your business with Chatrace
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Chatrace consultation.