Cody consultants
We can help you automate your business with Cody and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Cody.
About Cody
Cody is an AI-powered knowledge assistant built for businesses that want to give their team instant access to company information. You train Cody on your internal documents — process guides, HR policies, product specs, training materials — and it becomes a conversational interface for finding answers without digging through shared drives, wikis, or Slack message history.
The problem Cody addresses is familiar to most growing organisations: knowledge is scattered across dozens of tools and documents, and finding the right answer means either searching multiple systems or asking a colleague who might be busy. Cody centralises that knowledge into a single chat interface where employees ask questions in plain language and get answers grounded in your actual documentation.
Cody supports multiple data sources and can be configured with different knowledge bases for different teams — one for HR policies, another for technical documentation, another for sales playbooks. This makes it useful across departments without creating information overload. For Australian businesses scaling their teams, Cody reduces onboarding time and dependency on senior staff for routine questions. Osher Digital’s AI agent development team builds similar internal knowledge systems, and for organisations needing deeper integration with existing platforms, our system integration services connect knowledge tools into your broader tech stack.
If your team wastes time searching for internal information or your onboarding process relies heavily on tribal knowledge, Cody is a practical option. For more advanced requirements — such as multi-step workflows, automated actions based on queries, or integration with proprietary databases — our custom AI development team can build something purpose-fit for your organisation.
Cody FAQs
Frequently Asked Questions
Common questions about how Cody consultants can help with integration and implementation
What types of documents can Cody be trained on?
How does Cody handle sensitive internal information?
Can different teams have separate knowledge bases in Cody?
How accurate are Cody’s responses?
Can Cody replace our internal wiki or knowledge base?
How does Cody compare to using ChatGPT for internal Q&A?
How it works
We work hand-in-hand with you to implement Cody
As Cody consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Cody with integrate and automate 800+ tools.
Step 1
Audit Your Existing Documentation
Before setting up Cody, review the state of your internal documentation. Identify which documents are current, which are outdated, and where gaps exist. Cody is only as good as the source material it is trained on, so invest time in cleaning up key documents first.
Step 2
Upload Your Knowledge Base Content
Upload your core documents to Cody — process guides, HR policies, product documentation, FAQs, and training materials. Start with the content your team asks about most frequently, then expand the knowledge base over time.
Step 3
Organise Into Relevant Collections
Group documents into separate collections for different teams or topics. This ensures that when someone asks a question, Cody searches the most relevant subset of your knowledge base rather than returning results from unrelated departments.
Step 4
Test With Common Questions
Ask Cody the questions your team raises most often — onboarding queries, policy clarifications, process steps, and product details. Check whether responses are accurate, well-sourced, and helpful. Identify any gaps that need additional documentation.
Step 5
Roll Out to Your Team
Introduce Cody to your team with clear guidance on what it can and cannot do. Start with a pilot group, gather feedback on response quality, and address any issues before wider rollout. Set expectations that Cody supplements but does not replace human judgement.
Step 6
Maintain and Expand the Knowledge Base
Keep source documents updated as policies, processes, and products change. Monitor which questions Cody struggles to answer and fill those gaps with new content. Regular maintenance ensures the assistant remains accurate and useful over time.
Transform your business with Cody
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Cody consultation.