CustomerIQ consultants

CustomerIQ is an AI platform that captures, organises, and analyses customer interactions across sales calls, support conversations, and feedback channels. It uses natural language processing to extract insights from unstructured conversations — pulling out feature requests, objections, pain points, and competitive mentions — and organises them into searchable, quantifiable data that revenue and product teams can act on.

The core problem CustomerIQ solves is the gap between what customers tell you and what your organisation actually does with that information. Sales reps hear the same objections repeatedly, support teams see recurring issues, and product managers get feedback filtered through several layers of telephone tag. CustomerIQ captures these signals at source and makes them visible across the organisation.

For Australian B2B companies with active sales and customer success teams, CustomerIQ provides a structured way to turn conversation data into competitive intelligence, product insight, and revenue opportunity identification. When connected to CRM and sales tools, it enriches customer records with AI-extracted insights. Osher Digital’s sales automation services help organisations build these connected data flows, and our work with the talent marketplace AI project demonstrates how we extract and act on unstructured data at scale.

If your team is sitting on a goldmine of customer conversation data but nobody has time to analyse it, CustomerIQ makes that analysis automatic. Our AI consulting team can evaluate whether CustomerIQ fits your tech stack or whether a custom approach via our automated data processing services would better suit your needs.