Diddo AI consultants

Q: How does Diddo AI train on my business content?

Diddo AI ingests content from URLs you provide, uploaded documents, or pasted text. It processes this material into a knowledge base that the chatbot references when generating responses. Answers are drawn from your content rather than generic AI training data.

Q: Can I control what topics the chatbot discusses?

Yes. Diddo AI allows you to set topic boundaries so the chatbot only responds to questions related to your business content. You can define off-topic responses and restrict the bot from discussing competitor products, pricing outside your published rates, or other sensitive subjects.

Q: Does Diddo AI capture lead information?

Yes. You can configure the chatbot to collect visitor details like name, email, and phone number during conversations. This data can be exported or integrated with your CRM, making the chatbot a lead generation tool as well as a support assistant.

Q: Can I customise the chatbot's appearance?

Diddo AI offers extensive styling options. You can match the chatbot widget to your website's colour scheme, choose its position on the page, set a custom avatar, and adjust the chat window layout. The goal is to make the chatbot feel like a native part of your site.

Q: What happens if the chatbot gets a question wrong?

You can review conversation logs to identify incorrect or unhelpful responses. Update your knowledge base to fill gaps and retrain the chatbot. Diddo AI also supports fallback messages that direct users to contact a human when the bot is uncertain.

Q: Is Diddo AI suitable for e-commerce businesses?

Yes. E-commerce businesses use Diddo AI to answer product questions, explain shipping policies, and guide customers to the right product. The lead capture feature is also useful for collecting contact details from visitors who are not ready to purchase immediately.

We can help you automate your business with Diddo AI and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Diddo AI.

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About Diddo AI

Diddo AI is a chatbot builder that lets businesses create AI-powered assistants trained on their own data. You import content from your website, documents, or knowledge base, and Diddo AI generates a chatbot that answers questions based on that specific material. The chatbot can be embedded on your site and styled to match your brand, giving visitors a way to find information without navigating through pages or waiting for a human response.

What sets Diddo AI apart from simpler chatbot builders is its focus on customisation. You can control the chatbot’s personality, restrict which topics it will discuss, and define how it handles queries that fall outside its training data. It also supports lead capture — collecting visitor details during conversations — which makes it useful for both support and sales use cases. The interface is designed for non-technical users, so marketing and support teams can manage the bot without developer involvement.

A chatbot is only as useful as the system it connects to. Osher Digital’s AI consulting team helps businesses evaluate chatbot tools like Diddo AI and determine whether they suit the specific customer interactions you are trying to automate. Our sales automation services can connect chatbot-captured leads directly into your CRM and follow-up workflows, turning conversations into pipeline.

For organisations exploring AI-driven customer engagement without committing to a full development project, Diddo AI offers a manageable starting point. When your requirements grow beyond what a no-code builder can handle, Osher Digital’s AI agent development team can build something purpose-fit.

Diddo AI FAQs

Frequently Asked Questions

Common questions about how Diddo AI consultants can help with integration and implementation

How does Diddo AI train on my business content?

Can I control what topics the chatbot discusses?

Does Diddo AI capture lead information?

Can I customise the chatbot’s appearance?

What happens if the chatbot gets a question wrong?

Is Diddo AI suitable for e-commerce businesses?

How it works

We work hand-in-hand with you to implement Diddo AI

As Diddo AI consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Diddo AI with integrate and automate 800+ tools.

Step 1

Set Up Your Diddo AI Account

Register on the Diddo AI platform and create your first chatbot. Choose a name and define the primary role — customer support, lead generation, product guidance, or a combination.

Step 2

Import Your Business Content

Add your website URLs, upload documents, or paste text directly. Diddo AI processes this content and builds the knowledge base the chatbot will use to generate responses.

Step 3

Configure Personality and Boundaries

Define the chatbot’s tone, greeting message, and topic restrictions. Specify how it should respond to off-topic questions and what fallback behaviour to use when it cannot find a relevant answer.

Step 4

Set Up Lead Capture

If you want the chatbot to collect visitor information, configure the lead capture fields. Decide when in the conversation to prompt for details — at the start, during natural pauses, or when the visitor signals buying intent.

Step 5

Style and Embed the Widget

Customise the chatbot’s appearance to match your brand. Copy the embed code and add it to your website. Test the widget on different devices and screen sizes to confirm it displays correctly.

Step 6

Review Logs and Optimise

Once the chatbot is live, review conversation logs regularly. Look for common questions that the bot handles well, identify gaps in the knowledge base, and update content to improve accuracy and coverage over time.

Transform your business with Diddo AI

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Diddo AI consultation.

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Book a call