Droxy consultants

Q: What is the difference between a Droxy agent and a simple chatbot?

A simple chatbot matches keywords to pre-written responses or answers from a knowledge base. A Droxy agent can follow multi-step logic: it understands conversation context, calls external APIs, looks up information from connected systems, and takes actions based on what the user needs. Think of it as the difference between a FAQ page and an assistant that can actually do things.

Q: What content sources can I use to train a Droxy agent?

Droxy accepts website URLs, uploaded PDF and text documents, YouTube video transcripts, and custom Q&A pairs. You can combine multiple sources so the agent draws from your full knowledge base. For YouTube-based training, this is particularly useful for content creators who want their audience to ask questions about video content.

Q: Which channels can Droxy agents be deployed on?

Droxy supports deployment on websites (as an embedded chat widget or standalone page), Discord, WhatsApp, Slack, and Telegram. This multi-channel support means you build one agent and deploy it wherever your users or customers already are, without maintaining separate bots for each platform.

Q: Can Droxy agents connect to external APIs and systems?

Yes. Droxy agents can make API calls to external systems during conversations. This means an agent could check order status in your e-commerce platform, look up account details in your CRM, or submit form data to your backend. Our integration team configures these API connections to match your specific business systems and security requirements.

Q: How does Droxy handle conversations it cannot resolve?

You configure fallback behaviour for each agent. Options include collecting the user's contact details for human follow-up, transferring the conversation to a live agent, or directing the user to an alternative support channel. Droxy's analytics dashboard shows which questions the agent could not answer, helping you improve its knowledge base over time.

Q: Is Droxy suitable for a customer-facing deployment or just internal use?

Droxy works for both. Customer-facing deployments benefit from the multi-channel support and customisable branding. Internal deployments are useful for IT help desks, HR FAQ bots, and onboarding assistants. The key consideration is data security: make sure you only train the agent on information that is appropriate for its audience to access.

We can help you automate your business with Droxy and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Droxy.

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About Droxy

Droxy is a no-code platform for building AI-powered chatbots and agents that can be trained on your own content and deployed across websites, Discord, WhatsApp, and other channels. You upload documents, connect data sources, or point Droxy at your website, and it creates a conversational AI that answers questions using your specific business knowledge.

What sets Droxy apart from simpler chatbot builders is its focus on building AI agents rather than just FAQ bots. A Droxy agent can perform multi-step tasks: look up information, make API calls to external systems, and take actions based on conversation context. This makes it useful for scenarios beyond basic question-and-answer, such as processing orders, checking account status, or guiding users through complex procedures.

Key features include:

Train agents on websites, PDFs, YouTube videos, and custom documents
Deploy across website chat, Discord, WhatsApp, Slack, and Telegram
Multi-step agent capabilities with external API calls
Customisable agent personality and response style
Conversation analytics and user insight tracking
Embed as a widget or use as a standalone page
No coding required for setup and deployment

Droxy is used by content creators building community support bots, SaaS companies creating self-service agents, and service businesses automating initial client interactions. At Osher Digital, our AI agent development team deploys Droxy when clients need a capable AI agent quickly without a full custom build, connecting it to backend systems so the agent can take real actions rather than just answer questions.

Droxy FAQs

Frequently Asked Questions

Common questions about how Droxy consultants can help with integration and implementation

What is the difference between a Droxy agent and a simple chatbot?

What content sources can I use to train a Droxy agent?

Which channels can Droxy agents be deployed on?

Can Droxy agents connect to external APIs and systems?

How does Droxy handle conversations it cannot resolve?

Is Droxy suitable for a customer-facing deployment or just internal use?

How it works

We work hand-in-hand with you to implement Droxy

As Droxy consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Droxy with integrate and automate 800+ tools.

Step 1

Process Audit

We review your current customer or user interaction channels, catalogue common enquiries and support requests, and identify which interactions involve multi-step processes that a capable AI agent could handle. We assess your existing content assets (docs, website, videos) to determine what training material is available for the agent.

Step 2

Identify Automation Opportunities

From the audit, we identify interactions that go beyond simple FAQ answers and require the agent to take actions: looking up information, processing requests, or guiding users through procedures. We prioritise by volume and complexity, focusing on use cases where an AI agent saves the most staff time.

Step 3

Design Workflows

We design the agent’s capabilities: what it knows, what external systems it can query, what actions it can take, and when it escalates to a human. We plan the conversation flow for key scenarios, configure API connections to your backend systems, and define the agent’s personality and response guidelines.

Step 4

Implementation

We build the Droxy agent using your content sources, configure external API connections, set up multi-channel deployment (website, Discord, WhatsApp), and customise the agent’s appearance and personality. We test the full agent workflow, including API calls and escalation paths, before going live.

Step 5

Quality Assurance Review

We test the agent across all deployment channels with real-world scenarios from your support history. We verify API integrations return correct data, check that multi-step workflows complete successfully, and test edge cases to make sure the agent handles unexpected inputs gracefully rather than giving inaccurate responses.

Step 6

Support and Maintenance

After deployment, we review conversation analytics weekly to identify knowledge gaps and failed interactions. We update the agent’s training data as your business evolves, maintain API connections when backend systems change, and provide monthly performance reports covering resolution rates and user satisfaction across channels.

Transform your business with Droxy

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Droxy consultation.

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