Empsing consultants
We can help you automate your business with Empsing and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Empsing.
About Empsing
Empsing is an AI-powered speech analytics platform that transcribes, analyses, and extracts insights from audio conversations. It is designed for businesses that deal with high volumes of calls — sales teams, customer support centres, and compliance-heavy industries — where understanding what happens in conversations at scale is critical but listening to every recording manually is not feasible.
The platform goes beyond basic transcription. Empsing identifies sentiment, detects keywords and topics, and flags conversations that match specific criteria. For sales teams, this means spotting which talk tracks correlate with closed deals. For compliance teams, it means catching policy breaches or missing disclosures without reviewing every call manually. The ability to search across thousands of conversations using natural-language queries turns audio archives from dead weight into an actionable data source.
Audio data is one of the most underutilised assets in most organisations. Osher Digital’s AI consulting team works with businesses to identify where speech analytics can deliver real value — not as a novelty, but as part of a structured approach to understanding customer interactions. Our automated data processing services can connect Empsing’s outputs into your CRM or reporting dashboards, so insights reach the people who can act on them.
If your organisation records calls and has never systematically analysed what is said in them, a tool like Empsing opens up possibilities. Paired with Osher Digital’s sales automation services, conversation insights can feed directly into coaching, pipeline management, and performance tracking workflows.
Empsing FAQs
Frequently Asked Questions
Common questions about how Empsing consultants can help with integration and implementation
What types of audio does Empsing analyse?
How accurate is Empsing’s transcription?
Can Empsing detect customer sentiment?
How does Empsing help with compliance?
Can I search across all my transcribed conversations?
Does Empsing integrate with CRM systems?
How it works
We work hand-in-hand with you to implement Empsing
As Empsing consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Empsing with integrate and automate 800+ tools.
Step 1
Set Up Your Empsing Account
Register on the Empsing platform and configure your workspace. Define the types of conversations you will be analysing — sales calls, support interactions, compliance recordings, or a mix.
Step 2
Connect Your Audio Sources
Integrate Empsing with your call recording system, video conferencing platform, or upload audio files directly. Automated integrations ensure new recordings flow into Empsing for processing without manual uploads.
Step 3
Configure Analysis Parameters
Set up the specific insights you want to track — keywords, topics, sentiment thresholds, compliance phrases, or custom criteria. These parameters tell Empsing what to look for as it processes each conversation.
Step 4
Review Transcriptions and Insights
Access transcribed conversations through the dashboard. Review flagged items, sentiment scores, and topic summaries. Drill into specific calls that the platform has highlighted based on your configured criteria.
Step 5
Search and Filter Conversations
Use the search interface to find specific conversations across your archive. Filter by date, agent, sentiment, keyword, or topic. Export results for reporting or share specific conversations with team members who need to review them.
Step 6
Act on Insights
Use the patterns and insights from Empsing to inform coaching, process improvements, and compliance reporting. Connect outputs to your CRM or reporting tools so that conversation analytics become part of your regular business intelligence workflows.
Transform your business with Empsing
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Empsing consultation.