Engati consultants
We can help you automate your business with Engati and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Engati.
About Engati
Engati is a conversational AI platform for building chatbots and virtual assistants that work across websites, WhatsApp, Facebook Messenger, Instagram, and other messaging channels. It provides a no-code bot builder with natural language understanding capabilities, letting teams create customer-facing conversational experiences without deep technical expertise. The platform handles intent recognition, entity extraction, and multi-turn dialogue management out of the box.
Customer-facing businesses spend a significant portion of their support budget on repetitive enquiries — order status checks, FAQs, booking confirmations, and basic troubleshooting. Engati automates these interactions with bots that can understand natural language, pull data from backend systems, and hand off to human agents when conversations become complex. This kind of frontline automation pairs naturally with broader business automation strategies that reduce manual handling across the organisation.
Engati supports integration with CRMs, helpdesk platforms, payment gateways, and custom APIs, which means bots can do more than just answer questions — they can check account balances, process returns, schedule appointments, and update records. For organisations investing in AI agent development, Engati serves as a practical starting point for deploying conversational agents before building more customised solutions.
Australian businesses in retail, healthcare, financial services, and professional services use chatbot platforms like Engati to extend their availability beyond business hours and handle enquiry spikes without scaling headcount. When connected to backend systems through proper system integrations, these bots become operational tools rather than simple FAQ responders.
Engati FAQs
Frequently Asked Questions
Common questions about how Engati consultants can help with integration and implementation
What channels does Engati support?
Does Engati require coding to build a chatbot?
Can Engati chatbots connect to external systems?
How does Engati handle complex customer queries?
Does Engati support multiple languages?
What analytics does Engati provide?
How it works
We work hand-in-hand with you to implement Engati
As Engati consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Engati with integrate and automate 800+ tools.
Step 1
Create Your Engati Account and Bot
Sign up on the Engati platform and create a new bot project. Select the channels you want to deploy to and choose a starting template or begin with a blank canvas.
Step 2
Define Intents and Conversation Flows
Map out the common questions and requests your customers make. Create intents for each topic (order tracking, FAQs, booking requests) and design the conversation flows that guide users to resolution.
Step 3
Train the Natural Language Model
Add training phrases for each intent — the different ways customers might ask the same question. The more variations you provide, the better the bot will recognise real customer messages and route them to the correct flow.
Step 4
Connect Backend Integrations
Set up API connections to your CRM, helpdesk, booking system, or other business tools. Configure the bot to query these systems during conversations so it can provide personalised responses with real data.
Step 5
Deploy to Your Channels
Activate the bot on your chosen channels. Add the chat widget to your website, connect your WhatsApp Business account, link your Facebook page, or integrate with your team’s messaging platform.
Step 6
Monitor Performance and Optimise
Review conversation analytics to identify unanswered questions, common drop-off points, and frequently triggered intents. Use these insights to add new flows, refine training phrases, and improve the overall customer experience.
Transform your business with Engati
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Engati consultation.