Enterpret consultants
We can help you automate your business with Enterpret and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Enterpret.
About Enterpret
Enterpret is a customer feedback analytics platform that uses machine learning to unify and analyse feedback from every channel — support tickets, NPS surveys, app reviews, social media, sales calls, and community forums. It builds a custom taxonomy for your product, automatically tagging and categorising feedback so product and CX teams can identify trends without manual sorting.
What makes Enterpret different from simpler sentiment analysis tools is the depth of its classification. Rather than just telling you whether feedback is positive or negative, it identifies specific product areas, feature requests, bugs, and user segments driving the feedback. This granularity helps product managers move from vague signals to precise, actionable insights they can tie to roadmap decisions.
For growing Australian SaaS companies and digital product teams, the volume of unstructured feedback across channels can quickly become unmanageable. Enterpret consolidates that noise into structured data. When connected to product management tools and reporting dashboards, it creates a continuous feedback-to-decision pipeline. Osher Digital’s AI consulting team helps product organisations integrate customer intelligence platforms like Enterpret into their workflows, ensuring insights actually influence product direction rather than sitting in a dashboard nobody checks.
If your product or customer experience team is drowning in unstructured feedback across multiple channels, Enterpret can bring order to the chaos. For organisations needing custom feedback analysis pipelines — perhaps combining internal data sources or proprietary classification models — our custom AI development and automated data processing teams can build tailored solutions.
Enterpret FAQs
Frequently Asked Questions
Common questions about how Enterpret consultants can help with integration and implementation
What feedback sources does Enterpret integrate with?
How is Enterpret different from a standard sentiment analysis tool?
How long does it take to set up Enterpret?
Can Enterpret track feedback trends over time?
Is Enterpret suitable for small product teams?
Can Enterpret help us prioritise our product roadmap?
How it works
We work hand-in-hand with you to implement Enterpret
As Enterpret consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Enterpret with integrate and automate 800+ tools.
Step 1
Connect Your Feedback Channels
Integrate Enterpret with all the platforms where you receive customer feedback — support tools, survey platforms, app store listings, social media, and community forums. The broader the coverage, the more complete the picture Enterpret can build.
Step 2
Allow the Custom Taxonomy to Build
Enterpret analyses your historical feedback data to build a product-specific taxonomy. This process takes time as the platform learns your product’s terminology, feature names, and the categories relevant to your business. Review and refine the taxonomy as it develops.
Step 3
Explore Feedback Themes and Segments
Once the taxonomy is established, use Enterpret’s dashboards to explore which themes appear most frequently, which user segments are raising specific issues, and how feedback varies across channels. Look for patterns that align with or challenge your current product assumptions.
Step 4
Set Up Alerts for Emerging Issues
Configure notifications for spikes in negative feedback, new emerging themes, or changes in sentiment around key product areas. Early detection of rising issues lets you respond before problems escalate and affect larger portions of your user base.
Step 5
Feed Insights Into Product Planning
Connect Enterpret’s outputs to your product management workflow. Share relevant feedback data during sprint planning, roadmap reviews, and retrospectives. Use quantified feedback trends as evidence alongside usage analytics and business goals.
Step 6
Measure Impact After Shipping Changes
After releasing product changes, use Enterpret to track whether related feedback improves. Monitor sentiment shifts, reduction in complaints about fixed issues, and any new feedback themes that emerge. This closes the feedback loop and validates product decisions.
Transform your business with Enterpret
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Enterpret consultation.