Esendex consultants
We can help you automate your business with Esendex and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Esendex.
About Esendex
Esendex is a business messaging platform that enables companies to send and receive SMS, voice, and WhatsApp messages at scale. The core use case is operational messaging — appointment reminders, delivery notifications, payment alerts, and two-factor authentication codes. Unlike marketing-focused SMS tools, Esendex is built for transactional and operational communications where message reliability and delivery speed genuinely matter.
The platform provides APIs for SMS, voice broadcast, and rich messaging channels, which means it can be embedded into existing business systems rather than used as a standalone tool. For businesses running system integrations with n8n or similar platforms, Esendex becomes the messaging layer that fires off notifications triggered by events in your CRM, ERP, or booking system.
Where Esendex adds real value is in reducing no-shows, late payments, and missed communications. A medical clinic sending automated appointment reminders, a logistics company pushing real-time delivery ETAs, or a finance team chasing overdue invoices — these are workflows where a well-timed SMS consistently outperforms email. Osher’s business automation team builds these kinds of triggered messaging workflows regularly.
For organisations handling sensitive communications, Esendex also supports inbound message handling so recipients can reply directly. This two-way capability, combined with sales automation workflows, creates closed-loop communication channels that reduce manual follow-up and keep customer interactions moving without staff chasing every response.
Esendex FAQs
Frequently Asked Questions
Common questions about how Esendex consultants can help with integration and implementation
What messaging channels does Esendex support?
Is Esendex suitable for marketing campaigns?
Can Esendex handle two-way SMS conversations?
How does Esendex integrate with other business systems?
Does Esendex work for Australian businesses?
What is the delivery reliability of Esendex SMS messages?
How it works
We work hand-in-hand with you to implement Esendex
As Esendex consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Esendex with integrate and automate 800+ tools.
Step 1
Create Your Esendex Account and Get API Credentials
Sign up for an Esendex account, choose your messaging plan, and retrieve your API credentials from the developer dashboard. These credentials are needed to send messages programmatically from your business systems.
Step 2
Identify Your Transactional Messaging Use Cases
Map out which business processes would benefit from automated SMS — appointment reminders, payment due notices, shipping updates, or authentication codes. Prioritise by volume and impact to decide what to automate first.
Step 3
Build Triggered Messaging Workflows
Using n8n or your preferred automation platform, create workflows that watch for trigger events in your CRM or booking system and send an Esendex SMS in response. For example, send a reminder 24 hours before an appointment or a notification when an order ships.
Step 4
Configure Message Templates and Personalisation
Write message templates for each use case with placeholder fields for customer name, appointment time, order number, or other dynamic data. Keep messages concise — SMS has a 160-character limit per segment, and clear messages get better response rates.
Step 5
Set Up Inbound Message Handling
Configure a webhook or polling mechanism to capture replies from recipients. Route inbound messages to the right team or trigger automated follow-up actions — such as confirming an appointment when a customer replies YES or escalating to a staff member when they reply with a question.
Step 6
Monitor Delivery Rates and Optimise Timing
Track delivery receipts and response rates through the Esendex dashboard or by logging delivery data in your own reporting system. Experiment with send timing — messages sent during business hours typically get faster responses than those sent in the evening.
Transform your business with Esendex
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Esendex consultation.