Gleap consultants
We can help you automate your business with Gleap and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Gleap.
About Gleap
Gleap is a customer feedback and bug reporting platform that lets users submit visual bug reports, feature requests, and feedback directly from within your application. When a user spots an issue, they can annotate a screenshot, describe the problem, and submit it — along with automatically captured technical metadata like browser version, screen size, console logs, and network requests. This gives development teams the context they need to reproduce and fix issues without back-and-forth emails.
The gap Gleap fills is the one between what users report and what developers need to know. A typical bug report says “it’s broken” with no context. A Gleap report includes a visual annotation, device information, session replay, and console logs — everything a developer needs to diagnose the problem. For product teams, this means faster resolution times and fewer support tickets bouncing between departments. Osher Digital’s custom AI development services can help teams build triage workflows that automatically categorise and route incoming Gleap reports.
Beyond bug reporting, Gleap supports feature request boards, satisfaction surveys (CSAT and NPS), and a knowledge base. This makes it a broader customer feedback hub rather than just a bug tracker. When integrated with your project management and communication tools, new reports can create tickets in Jira or Linear, send notifications to Slack, and update your product roadmap automatically. Osher Digital’s system integrations team connects Gleap to your existing development and support workflows.
If your team is drowning in vague bug reports or struggling to collect structured user feedback, Gleap combined with business automation workflows turns user frustration into actionable development tasks without the manual overhead.
Gleap FAQs
Frequently Asked Questions
Common questions about how Gleap consultants can help with integration and implementation
What platforms does Gleap support?
What technical data does Gleap capture automatically?
Can Gleap integrate with project management tools?
Does Gleap support feature request tracking?
Can I customise the Gleap feedback widget?
Does Gleap offer session replay?
How it works
We work hand-in-hand with you to implement Gleap
As Gleap consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Gleap with integrate and automate 800+ tools.
Step 1
Install the Gleap SDK
Add the Gleap SDK to your application — JavaScript for web apps, or the native SDK for iOS, Android, React Native, or Flutter. Follow the setup documentation to initialise the widget with your project key.
Step 2
Configure the Feedback Widget
Customise the widget’s appearance, position, and available feedback types. Add custom data fields relevant to your application and configure which technical metadata to capture automatically.
Step 3
Connect to Your Project Management Tool
Integrate Gleap with Jira, Linear, GitHub Issues, or your preferred project management platform. Map Gleap fields to your ticket format so reports create properly structured development tasks.
Step 4
Set Up Notification Channels
Configure Slack, email, or webhook notifications for new reports. Set up routing rules so bug reports go to the development team, feature requests go to product management, and general feedback goes to customer support.
Step 5
Enable Session Replay and Analytics
Turn on session replay to capture user interactions leading up to feedback submissions. Enable analytics to track feedback volume, resolution times, and common issue patterns.
Step 6
Build Triage and Response Workflows
Create automated workflows that categorise incoming reports, assign priority levels based on impact, and route them to the appropriate team. Set up auto-responses to acknowledge submissions and keep users informed of progress.
Transform your business with Gleap
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Gleap consultation.