Instabug consultants

Q: Can Instabug crash reports be automatically sent to our issue tracker?

Yes. Instabug has built-in integrations with Jira, Slack, Trello, GitHub, GitLab, and other tools. New crash reports or bug submissions can automatically create tickets in your issue tracker with all the diagnostic data attached. For tools without native integration, the Instabug API and webhooks allow custom connections through automation platforms.

Q: Does Instabug work with both native and cross-platform apps?

Instabug provides SDKs for native iOS (Swift/Objective-C) and Android (Kotlin/Java), as well as cross-platform frameworks including React Native, Flutter, Xamarin, and Cordova. The SDK integration is typically a few lines of code, and the feature set is consistent across platforms.

Q: How does Instabug handle user privacy and data security?

Instabug supports data masking for sensitive views (you can mark specific UI elements to be blacked out in screenshots), offers on-premise hosting for enterprise customers, and is SOC 2 compliant. You can also configure what data is collected (for example, disabling network request logging if it might capture sensitive payloads).

We can help you automate your business with Instabug and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Instabug.

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About Instabug

Instabug is a mobile app monitoring platform that provides bug reporting, crash analytics, performance monitoring, and in-app user feedback collection for iOS and Android applications. When users encounter issues, they can shake their device (or use a custom trigger) to submit a bug report that automatically includes a screenshot, device logs, network requests, and environment details, giving developers the context they need to reproduce and fix problems.

The problem Instabug solves is the gap between user-reported issues and the technical detail developers need. When a user says “the app crashed,” that is not enough to debug. Instabug automatically captures the crash stack trace, the sequence of user actions leading up to it, network request history, device model, OS version, and memory state. This turns vague bug reports into actionable debugging data.

Osher integrates Instabug into mobile application projects as part of our custom development services. Beyond the SDK setup, we connect Instabug’s reporting data to your project management and support tools so that crash reports and user feedback automatically create tickets in Jira, Linear, or your preferred tracker. Our integration team builds these pipelines so your development and support teams work from the same data without manual transfer.

Instabug FAQs

Frequently Asked Questions

Common questions about how Instabug consultants can help with integration and implementation

What does Instabug actually do?

Instabug provides three core functions for mobile apps: bug reporting (users submit issues with auto-attached screenshots, logs, and device data), crash reporting (automatic capture of crash stack traces with pre-crash user actions), and performance monitoring (tracking app launch time, network request performance, and UI responsiveness). It also includes an in-app survey tool for collecting structured user feedback.

How do users submit bug reports through Instabug?

The default trigger is shaking the device, though you can configure custom triggers like a floating button, screenshot gesture, or menu item. When triggered, users see a screen where they can annotate a screenshot, describe the issue, and submit. Instabug automatically attaches device logs, network requests, console output, and environment data to every report without the user needing to do anything extra.

Can Instabug crash reports be automatically sent to our issue tracker?

Does Instabug work with both native and cross-platform apps?

How does Instabug handle user privacy and data security?

What is the performance impact of adding Instabug to our app?

Instabug’s SDK is designed to run with minimal overhead. Crash and performance monitoring operate passively with negligible impact on app performance. The bug reporting UI only loads when triggered. Network request logging adds a small amount of memory usage. Exact impact varies by app complexity, but Instabug publishes benchmarks showing sub-millisecond overhead for most operations.

How it works

We work hand-in-hand with you to implement Instabug

As Instabug consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Instabug with integrate and automate 800+ tools.

Step 1

Process Audit

We review your current mobile app development workflow, focusing on how bugs are reported, how crashes are tracked, and how user feedback reaches the development team. We identify gaps in diagnostic data collection and map the flow from issue discovery to resolution.

Step 2

Identify Automation Opportunities

We identify where Instabug can replace manual processes: automatic crash alerting instead of waiting for user complaints, direct issue tracker integration instead of copy-pasting bug details, performance threshold alerts instead of reactive debugging, and structured feedback collection instead of app store reviews.

Step 3

Design Workflows

We design the integration architecture: SDK configuration for your app (trigger type, data collection settings, privacy masking), issue tracker connection (Jira, Linear, GitHub), alert routing rules for crashes vs. user reports, and any custom webhook integrations for your team’s specific tools.

Step 4

Implementation

We integrate the Instabug SDK into your mobile application, configure reporting triggers and data collection settings, set up issue tracker integrations, configure crash alert thresholds and notification channels, and apply privacy masking to sensitive UI elements.

Step 5

Quality Assurance Review

We test bug reporting across target devices and OS versions, verify crash report accuracy and completeness, confirm that issue tracker tickets are created correctly with all diagnostic data, check performance monitoring baseline accuracy, and validate privacy masking on sensitive screens.

Step 6

Support and Maintenance

After launch, we monitor crash trends and performance metrics, update the SDK when new versions are released, adjust alert thresholds as your app evolves, and help your team interpret crash analytics to prioritise fixes effectively.

Transform your business with Instabug

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Instabug consultation.

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