Salesmsg consultants

Q: Can Salesmsg send automated texts when a new lead comes in from our website?

Yes, and this is one of the most popular automations we build. When a lead submits a form on your website, an n8n workflow triggers a personalised SMS via Salesmsg within seconds. Speed-to-lead matters -- contacting a prospect within five minutes dramatically increases the chance of a conversation compared to waiting an hour or more.

Q: Does Salesmsg integrate with HubSpot, Salesforce, or Pipedrive?

Salesmsg has native integrations with HubSpot and Salesforce, and we can connect it to Pipedrive or other CRMs through n8n. The key is making sure every text conversation is logged as an activity on the contact record so your sales team has full context when they follow up.

Q: Can we use Salesmsg for appointment reminders and confirmations?

Absolutely. We build workflows that send SMS reminders before appointments (typically 24 hours and 1 hour ahead), then listen for replies. If a customer texts back to confirm, reschedule, or cancel, the workflow updates your booking system automatically. This reduces no-shows without adding work for your admin team.

Q: Is Salesmsg compliant with Australian spam and privacy regulations?

Salesmsg supports opt-in/opt-out management and message consent tracking. We configure your workflows to respect Australian Spam Act requirements, including honouring unsubscribe requests immediately and only sending commercial messages to contacts who have opted in. Transactional messages like appointment reminders have different rules, which we'll walk you through.

Q: Can multiple team members share a Salesmsg number?

Yes. Salesmsg supports shared inboxes where multiple team members can see and respond to conversations on the same business number. We can set up routing rules through n8n so incoming messages are assigned to the right person based on the contact's CRM owner, location, or the type of enquiry.

Q: What happens if a customer replies outside business hours?

We build workflows that handle after-hours replies with an automatic acknowledgement message letting the customer know when they can expect a response. The message is flagged in your team's Salesmsg inbox and optionally in your CRM, so it gets picked up first thing the next business day.

We can help you automate your business with Salesmsg and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Salesmsg.

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About Salesmsg

Salesmsg is a business text messaging platform that lets teams send and receive SMS and MMS messages using their existing business phone numbers. It sits in the gap between personal texting (which doesn’t scale and can’t be tracked) and email (which most people ignore when they need a quick response). For sales teams, support desks, and appointment-based businesses, text messaging gets response rates that email simply can’t match.

The problem most businesses run into with Salesmsg is that it works in isolation. A sales rep sends a text, gets a reply, but that conversation doesn’t show up in the CRM. A support ticket gets resolved over SMS, but the help desk software has no record of it. Appointment reminders go out, but there’s no automated follow-up if the customer doesn’t confirm.

We integrate Salesmsg with your CRM, help desk, scheduling tools, and internal systems using n8n workflows. When a lead fills out a form, they get a text within seconds. When a customer replies to an appointment reminder, the response updates your booking system automatically. Every conversation is logged in your CRM so nothing falls through the cracks. If your team communicates with customers over SMS, connecting Salesmsg to your sales automation stack turns ad-hoc texting into a trackable, automated channel.

Salesmsg FAQs

Frequently Asked Questions

Common questions about how Salesmsg consultants can help with integration and implementation

Can Salesmsg send automated texts when a new lead comes in from our website?

Does Salesmsg integrate with HubSpot, Salesforce, or Pipedrive?

Can we use Salesmsg for appointment reminders and confirmations?

Is Salesmsg compliant with Australian spam and privacy regulations?

Can multiple team members share a Salesmsg number?

What happens if a customer replies outside business hours?

How it works

We work hand-in-hand with you to implement Salesmsg

As Salesmsg consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Salesmsg with integrate and automate 800+ tools.

Step 1

Audit your customer communication channels

We review how your team currently communicates with leads and customers — phone, email, text, chat — and where SMS fits in. We document which scenarios would benefit most from text messaging: lead follow-up, appointment reminders, support queries, or payment confirmations.

Step 2

Map the integration points

We identify which systems Salesmsg needs to connect to: your CRM for contact data and activity logging, your booking system for appointment reminders, your website forms for lead notifications, and any other tools where SMS conversations should be tracked or triggered.

Step 3

Design messaging workflows

We map out each automated text flow: what triggers it, what the message says, how replies are handled, and where the conversation data is stored. We include opt-in/opt-out handling, after-hours logic, and escalation paths for messages that need a human response.

Step 4

Build and connect

We build the n8n workflows that connect Salesmsg to your business systems. Each workflow includes message personalisation using CRM data, reply parsing, and activity logging. We test with internal numbers first so your customers don’t receive test messages.

Step 5

Pilot with a small group

We run the automated messaging with a subset of your contacts or a single team to validate that messages are sending correctly, replies are being handled as expected, and CRM logging is accurate. Your team provides feedback on message timing and wording.

Step 6

Roll out and monitor

After the pilot, we expand to your full contact base and team. We monitor delivery rates, response rates, and opt-out rates during the first few weeks, adjusting message timing or content based on the data. Documentation and training are provided for your team to manage day-to-day messaging.

Transform your business with Salesmsg

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Salesmsg consultation.

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