Spike consultants

Q: Can Spike be automated to create tickets or CRM entries from incoming emails?

Yes. Because Spike works with standard email protocols (IMAP/SMTP), incoming messages can be monitored and routed through automation platforms like n8n. When an email matching certain criteria arrives, a workflow can automatically create a support ticket in tools like Jira or Zendesk, log the interaction in your CRM, or notify specific team members through other channels.

Q: Does Spike work with our existing email provider?

Spike supports Gmail, Google Workspace, Outlook, Microsoft 365, iCloud, Yahoo, and any email provider that uses IMAP. You connect your existing email address and Spike becomes the interface layer on top of it. Your emails remain on your provider's servers and are accessible through other email clients as well.

Q: How does Spike handle team collaboration beyond messaging?

Spike includes collaborative notes (similar to shared documents), task boards with assignment and due dates, group channels for team discussions, and video conferencing. These features are built into the same interface as email, so teams do not need to switch between multiple apps for internal collaboration.

Q: Is Spike suitable for customer-facing communication?

Yes, and this is one of its strengths. Because Spike runs on standard email, your customers and clients continue using whatever email client they prefer. They see normal emails. Your team, meanwhile, sees those same conversations in a fast, chat-like interface that makes responses quicker and context easier to follow.

Q: What security and privacy considerations apply to Spike?

Spike uses end-to-end encryption for its messaging features and connects to email providers using OAuth or app-specific passwords. Your email data stays on your provider's servers. For organisations with strict data residency requirements, it is worth confirming that Spike's processing infrastructure aligns with your compliance needs before rolling out across the team.

We can help you automate your business with Spike and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Spike.

Get in touch

Book a call

About Spike

Spike is a conversational email and team messaging platform that turns traditional email inboxes into chat-style interfaces. Instead of formal email threads with headers and signatures, Spike presents messages as real-time conversations, combining email, group chat, video calls, and collaborative notes in a single app. It works with any existing email provider (Gmail, Outlook, IMAP) without requiring contacts to switch platforms.

The core problem Spike addresses is email overload. Teams that rely heavily on email end up buried in long threads, duplicated information, and slow response loops. Spike strips away the formatting clutter and presents email as instant messaging, which speeds up internal communication while keeping the universal compatibility of email for external contacts.

Osher integrates Spike into broader business automation workflows where communication triggers need to kick off downstream processes. For example, an incoming customer email in Spike can automatically create a support ticket, update a CRM record, or trigger a task assignment in your project management tool. Our system integration team connects Spike’s functionality to the rest of your tech stack so nothing falls through the cracks.

Spike FAQs

Frequently Asked Questions

Common questions about how Spike consultants can help with integration and implementation

What does Spike actually do differently from regular email?

Spike takes your existing email account and displays messages as chat bubbles instead of traditional email format. It strips out headers, signatures, and quoted text to show clean conversations. You also get built-in group channels, video calls, collaborative notes, and task management, all running on top of standard email protocols. External contacts do not need Spike installed to communicate with you.

Can Spike be automated to create tickets or CRM entries from incoming emails?

Does Spike work with our existing email provider?

How does Spike handle team collaboration beyond messaging?

Is Spike suitable for customer-facing communication?

What security and privacy considerations apply to Spike?

How it works

We work hand-in-hand with you to implement Spike

As Spike consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Spike with integrate and automate 800+ tools.

Step 1

Process Audit

We review how your team currently handles email, internal messaging, and customer communication. This includes mapping response time bottlenecks, identifying where email threads cause confusion or duplicated work, and documenting which systems need to receive data from incoming communications.

Step 2

Identify Automation Opportunities

We identify specific communication patterns that can be automated. Examples include auto-routing customer enquiries to the right team channel, creating CRM entries from new email contacts, generating support tickets from flagged messages, or sending follow-up reminders when replies are overdue.

Step 3

Design Workflows

We map out how Spike connects to your other business systems. This covers email routing rules, webhook or IMAP-based triggers for automation, group channel structures for teams, and integration points with your CRM, project management, or support desk tools.

Step 4

Implementation

We configure Spike for your team, connect it to your email provider, set up group channels and collaborative workspaces, and build the automation workflows that link Spike to your downstream systems. We also configure notification preferences to avoid alert fatigue.

Step 5

Quality Assurance Review

We test email delivery and display across different providers, verify that automation triggers fire correctly, check that CRM and ticket creation workflows produce accurate records, and confirm that group channels and permissions are configured properly for your team structure.

Step 6

Support and Maintenance

After rollout, we monitor automation workflow reliability, adjust routing rules as team structures change, troubleshoot any email provider connectivity issues, and help onboard new team members to the Spike and automation setup.

Transform your business with Spike

Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Spike consultation.

Get in touch

Book a call