Trengo consultants
We can help you automate your business with Trengo and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Trengo.
About Trengo
Trengo is a shared inbox platform that pulls customer conversations from email, live chat, WhatsApp, Facebook Messenger, Instagram, SMS, and voice into one interface. Instead of your team switching between apps to respond to customers, every message arrives in a single inbox where it can be assigned, tagged, and tracked.
Beyond message aggregation, Trengo includes chatbot builders, automated routing rules, canned responses, and internal team notes. You can set up rules that automatically assign conversations based on topic, language, or channel, and use chatbots to handle common questions before involving a human agent.
Trengo has an API and webhook system that connects with n8n and other automation tools. This lets you push conversation data into your CRM, trigger workflows based on message events, or pull customer context from other systems into Trengo so agents have the full picture. If your customer support operation is spread across too many channels and needs consolidating, our business automation services can help set up and integrate Trengo properly.
Trengo FAQs
Frequently Asked Questions
Common questions about how Trengo consultants can help with integration and implementation
What communication channels does Trengo support?
How does Trengo’s automated routing work?
Can Trengo chatbots handle customer questions without a human agent?
Does Trengo integrate with CRMs and other business tools?
Can we use Trengo with Australian phone numbers for WhatsApp and SMS?
How does Trengo handle team collaboration on customer conversations?
How it works
We work hand-in-hand with you to implement Trengo
As Trengo consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Trengo with integrate and automate 800+ tools.
Step 1
Connect your communication channels
In Trengo, add each channel you want to centralise. Connect your email accounts, set up the live chat widget for your website, link your WhatsApp Business number, and connect social media accounts. Each channel gets tested to confirm messages flow into the shared inbox.
Step 2
Set up teams and routing rules
Create team groups in Trengo that match your support structure, such as sales, support, and billing. Build routing rules that automatically assign incoming conversations to the right team based on channel, keywords, or customer data. Test with sample messages to verify routing.
Step 3
Build chatbot flows for common questions
Using Trengo’s visual chatbot builder, create automated flows for your most frequent customer enquiries. Map out the conversation paths, add quick reply buttons, and configure the handoff point where the bot passes to a human agent with conversation context attached.
Step 4
Connect Trengo to your CRM via n8n
Set up an n8n workflow that receives Trengo webhook events when conversations are created, assigned, or closed. Route this data to your CRM to create or update contact records, log interactions, and maintain a complete history of customer communications.
Step 5
Create canned responses and internal workflows
Build a library of canned responses for answers your team sends repeatedly. Set up internal workflow automations like auto-tagging conversations based on content, sending satisfaction surveys after conversations close, and escalating unresponded conversations after a set time.
Step 6
Monitor response times and team performance
Use Trengo’s reporting to track first response time, resolution time, conversations per agent, and customer satisfaction scores. Identify bottlenecks where response times lag and adjust routing rules, staffing, or chatbot coverage to improve the numbers.
Transform your business with Trengo
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Trengo consultation.