Zonka Feedback consultants
We can help you automate your business with Zonka Feedback and hundreds of other systems to improve efficiency and productivity. Get in touch if you’d like to discuss implementing Zonka Feedback.
About Zonka Feedback
Zonka Feedback is a customer experience and survey platform that captures feedback through multiple channels including in-app widgets, email, SMS, kiosks, tablets, and web links. For businesses that need to measure customer satisfaction at different touchpoints — after a purchase, support interaction, onboarding session, or facility visit — Zonka provides the tools to collect, analyse, and act on that feedback in a structured way.
The platform supports standard CX metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), along with custom survey types. What sets it apart from simpler survey tools is its real-time response tracking, automated follow-up workflows, and the ability to trigger different actions based on score thresholds. A detractor score can automatically alert a manager, while a promoter response can trigger a review request.
Connecting Zonka Feedback to your CRM, helpdesk, and marketing tools through system integrations ensures that feedback data enriches customer records and triggers appropriate follow-up actions. Osher Digital’s business automation services can build closed-loop feedback workflows where negative scores create support tickets, positive scores trigger referral campaigns, and all responses feed into reporting dashboards automatically.
If your organisation collects customer feedback but struggles to act on it quickly enough, Zonka Feedback closes that gap between data collection and response. Our AI consulting team can help you design a feedback strategy that captures the right data at the right moments and routes it to the people who can act on it.
Zonka Feedback FAQs
Frequently Asked Questions
Common questions about how Zonka Feedback consultants can help with integration and implementation
What feedback channels does Zonka Feedback support?
Can Zonka Feedback measure NPS, CSAT, and CES?
How does Zonka Feedback handle real-time alerts?
Does Zonka Feedback integrate with CRMs and helpdesks?
Can we use Zonka Feedback for offline data collection?
How does Zonka Feedback help close the feedback loop?
How it works
We work hand-in-hand with you to implement Zonka Feedback
As Zonka Feedback consultants we work with you hand in hand build more efficient and effective operations. Here’s how we will work with you to automate your business and integrate Zonka Feedback with integrate and automate 800+ tools.
Step 1
Identify Your Key Feedback Touchpoints
Map out the customer journey moments where feedback is most valuable — post-purchase, after support interactions, following onboarding, or at regular intervals for ongoing relationships.
Step 2
Create Surveys for Each Touchpoint
Build surveys in Zonka using NPS, CSAT, CES, or custom question formats. Keep surveys short and focused — one or two questions with an optional comment field tend to yield the highest response rates.
Step 3
Deploy Across Relevant Channels
Set up survey delivery through the channels that match each touchpoint — email for post-service feedback, in-app widgets for product experience, SMS for time-sensitive interactions, and kiosks for physical locations.
Step 4
Configure Alert and Escalation Rules
Define what happens when different scores come in. Set up instant alerts for detractor scores, manager escalations for repeated negative feedback, and automatic thank-you messages for promoters.
Step 5
Integrate With Your Business Systems
Connect Zonka to your CRM, helpdesk, and analytics tools so feedback data flows automatically into customer records and reporting dashboards without manual data entry.
Step 6
Review Trends and Refine Your Approach
Analyse feedback trends weekly or monthly to identify systemic issues and improvement opportunities. Use the data to prioritise operational changes and track whether those changes move satisfaction scores over time.
Transform your business with Zonka Feedback
Unlock hidden efficiencies, reduce errors, and position your business for scalable growth. Contact us to arrange a no-obligation Zonka Feedback consultation.