AI & Automation Case Studies

WA Building Inspections engaged Osher Digital to develop a self-hosted AI retrieval-augmented generation (RAG) question-and-answer agent. The agent, accessible via full-screen interface or chat bubble on the company intranet, handles staff queries using the internal knowledge base, government legislation, and ISO standards.

Osher Digital, in partnership with BDO, conducted a six-week deep dive into support services for a top ASX-listed mining company. The review identified operational efficiencies across HR, travel, IT, and procurement, delivering a board paper and presentation that quantified cost savings and productivity gains expected over 18-24 months.

LSM Tree Advice, a consulting arborist in South Australia, faced a manual report generation process that involved extensive cutting and pasting from Fulcrum into Word documents for four report types. Osher Digital implemented an automated workflow using webhooks, dynamic templating, and AI-assisted drafting, reducing manual efforts by over 80% and enabling the client to handle more jobs at higher prices.

Statera Health, a Melbourne-based medical practice, reduced manual data entry time by automating the processing of patient referrals received via email. Using n8n, OCR, and AI, patient data is extracted, formatted, deduplicated, and entered into Xestro and Zoho CRM.