Customer Service Chatbot

The Customer Service Chatbot provides automated customer support across digital channels. This system handles routine inquiries while escalating complex issues to human staff when necessary.

Key functions include:

• Immediate response to common customer questions
• Product information and availability checks
• Order status tracking and updates
• Return and exchange policy assistance
• Seamless handover to human agents for complex issues

This agent enables retailers to provide consistent customer service at scale while reducing operational costs and maintaining service quality. It serves as the first point of contact for customer inquiries, handling routine requests efficiently.