Intercom
Intercom is a customer messaging platform that combines live chat, chatbots, help desk ticketing, and product tours into one system. It lets businesses talk to customers directly through their website or app, manage support conversations, and automate common responses — all from a single inbox.
Customer support teams, sales teams, and product managers use Intercom to handle inbound enquiries, qualify leads, onboard new users, and resolve support tickets. It is widely used by SaaS companies and online businesses that need to communicate with customers at scale without losing the personal touch.
Osher integrates Intercom with your CRM, helpdesk, and internal tools using n8n workflows. When a customer starts a conversation, we can automatically pull their account data from your CRM, route the conversation to the right team, and log the interaction for reporting. Our AI agent development team also builds intelligent chatbots on top of Intercom that handle common questions and escalate complex issues to human agents. See how we applied similar automation in our talent marketplace case study.
If your support team is overwhelmed by repetitive enquiries, get in touch to see how Intercom automation can free them up.