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Articles, blogs, guides and how-tos about business process automation.

  • Botium Box integrations

    Botium Box integrations

    Botium Box is an end-to-end testing platform built specifically for chatbots, voice assistants, and conversational AI interfaces. It gives QA teams a structured way to validate NLP models, check dialogue flows, and run regression tests across platforms like Dialogflow, Rasa, Microsoft Bot Framework, and more. If your organisation relies on conversational AI for customer-facing interactions, Botium Box helps catch issues before they reach production. Where Botium Box really fits into the bigger picture is when it connects to your existing development and deployment stack. Feeding test results into CI/CD pipelines, logging outcomes to monitoring dashboards, or triggering alerts based on failed test runs — these integrations turn Botium Box from a standalone tool into part of a continuous quality workflow. For teams running multiple bots across different channels, that kind of automation is essential. Osher Digital helps businesses connect tools like Botium Box into broader automation workflows. Our AI agent development team builds conversational agents that need exactly this kind of rigorous testing, and our system integrations practice ensures every piece of your tech stack talks to the others properly. If you need help wiring Botium Box into your deployment pipeline or building chatbot solutions that are tested from day one, our AI consulting team can walk you through the options.
    Botium Box integrations consultants
  • SiteSpeakAI integrations

    SiteSpeakAI integrations

    SiteSpeakAI is a platform that lets businesses create custom AI chatbots trained on their own content. Rather than relying on generic chatbot templates, SiteSpeakAI pulls from your website, documentation, knowledge base, and support articles to build a chatbot that actually understands your products, services, and processes. The result is an AI assistant that can answer customer questions accurately — not just parrot pre-written scripts. Connecting SiteSpeakAI to your existing systems through system integrations extends its value well beyond a simple chat widget. You can feed it data from your CRM, sync conversations with your helpdesk, route qualified leads to your sales team, or trigger follow-up workflows when the chatbot identifies a specific customer need. Osher Digital helps businesses deploy AI chatbots that are properly integrated into their operational workflows. Our AI agent development experience means we don’t just set up a chatbot — we build the entire ecosystem around it, including data pipelines that keep the bot’s knowledge current and automation that handles what happens after a conversation ends. If your support team is overwhelmed with repetitive questions, or you want to offer instant answers to website visitors without hiring more staff, our AI consultants can help you evaluate whether SiteSpeakAI is the right fit and build the integration properly from day one.
    SiteSpeakAI integrations consultants
  • Engati

    Engati

    Engati is a conversational AI platform for building chatbots and virtual assistants that work across websites, WhatsApp, Facebook Messenger, Instagram, and other messaging channels. It provides a no-code bot builder with natural language understanding capabilities, letting teams create customer-facing conversational experiences without deep technical expertise. The platform handles intent recognition, entity extraction, and multi-turn dialogue management out of the box. Customer-facing businesses spend a significant portion of their support budget on repetitive enquiries — order status checks, FAQs, booking confirmations, and basic troubleshooting. Engati automates these interactions with bots that can understand natural language, pull data from backend systems, and hand off to human agents when conversations become complex. This kind of frontline automation pairs naturally with broader business automation strategies that reduce manual handling across the organisation. Engati supports integration with CRMs, helpdesk platforms, payment gateways, and custom APIs, which means bots can do more than just answer questions — they can check account balances, process returns, schedule appointments, and update records. For organisations investing in AI agent development, Engati serves as a practical starting point for deploying conversational agents before building more customised solutions. Australian businesses in retail, healthcare, financial services, and professional services use chatbot platforms like Engati to extend their availability beyond business hours and handle enquiry spikes without scaling headcount. When connected to backend systems through proper system integrations, these bots become operational tools rather than simple FAQ responders.
    Engati consultants
  • LoginRadius

    LoginRadius

    LoginRadius is a customer identity and access management (CIAM) platform that handles user registration, authentication, single sign-on (SSO), and profile management for consumer-facing applications. It supports a broad range of login methods — social login, email/password, passwordless authentication, phone login, and multi-factor authentication — and manages the entire identity lifecycle from first signup through account deletion. For businesses with customer-facing digital products, the login experience is often the first interaction users have with your platform. A clunky signup process drives abandonment, while weak security practices put user data at risk. LoginRadius addresses both sides of this equation by providing a polished authentication experience that meets modern security standards, without requiring your development team to build and maintain identity infrastructure in-house. Osher Digital builds customer-facing applications for Australian businesses, and identity management is a foundational component of every project. Our AI agent development team builds intelligent systems that need to know who the user is — personalisation engines, recommendation systems, and automated support agents all depend on reliable user identity. Pairing LoginRadius with our development work means authentication is handled by a purpose-built platform while we focus on building the features that deliver value. For organisations running multiple customer-facing applications that need unified login, our system integrations services can connect LoginRadius across your entire product suite. Talk to our AI consultants about designing an identity architecture that supports your current products and scales with your roadmap.
    LoginRadius consultants
  • Dasha

    Dasha

    Dasha is a conversational AI platform that enables businesses to build and deploy voice and text-based AI agents capable of handling real customer interactions. Unlike simple chatbot builders that rely on rigid decision trees, Dasha uses natural language understanding to manage multi-turn conversations, handle interruptions, and respond to unexpected user inputs — making it suitable for scenarios where scripted bots fall short. Phone-based customer interactions remain critical for many businesses, yet staffing call centres is expensive and scaling them during peak periods is difficult. Dasha addresses this by letting organisations deploy AI agents that can handle routine calls — appointment scheduling, order status enquiries, payment reminders, qualification calls — while sounding natural enough that callers engage with them rather than hanging up in frustration. Osher Digital builds AI-powered automation solutions for Australian businesses, and voice AI sits at the intersection of our AI agent development and business automation capabilities. We can design conversational agents using platforms like Dasha that integrate with your CRM, booking system, or support ticketing platform, so the AI agent doesn’t just talk — it takes action on behalf of your business. If your team spends significant hours on repetitive phone interactions, deploying a well-designed voice agent can free up staff for conversations that genuinely need a human touch. Our AI consultants can assess which call types are suitable for automation and design an implementation roadmap that delivers results without compromising customer experience.
    Dasha consultants
  • Ybug

    Ybug

    Ybug is a visual feedback and bug reporting tool that lets website users and testers submit issues directly from the page they’re viewing. When someone spots a problem, they can highlight it on screen, annotate it, and send a report that automatically includes browser details, console logs, and a screenshot. This eliminates the back-and-forth that typically happens when someone tries to describe a bug over email or chat. The tool is particularly useful during UAT (user acceptance testing) phases and for collecting feedback from non-technical stakeholders. Instead of vague descriptions like “the button doesn’t work,” your development team receives precise visual reports with all the technical context needed to reproduce and fix the issue. Ybug integrates with project management tools like Jira, Trello, Asana, and Slack so reports land exactly where your team already works. Osher Digital’s system integrations team can connect Ybug to your existing development workflows through n8n or direct API connections. We can set up routing rules so that feedback from different pages or user groups flows to the right team automatically. Our automated data processing capabilities also let you aggregate and analyse feedback patterns to identify systemic issues rather than chasing individual reports. If your team spends too much time on bug triage and reproduction, Ybug can cut that overhead significantly. Combined with Osher’s business automation services, you can build a complete feedback-to-fix pipeline that keeps your development team focused on building rather than investigating.
    Ybug consultants
  • BugHerd

    BugHerd

    BugHerd is a visual bug tracking and feedback tool that lets users and stakeholders pin comments directly onto web pages. Instead of writing lengthy bug reports describing where a problem is, reviewers simply click on the element that needs attention and leave their note right there. BugHerd captures the context — browser details, screen resolution, operating system, and a screenshot — automatically. This approach solves a persistent problem in web development: miscommunication between clients, designers, and developers. When a client says “the button looks wrong on that page,” BugHerd shows exactly which button, on which page, in which browser, at which screen size. The bug cards created from these annotations feed directly into a Kanban-style task board where the development team can triage and track them. BugHerd integrates with popular project management tools including Jira, Trello, Asana, and Basecamp, so feedback captured on-page flows into your existing workflow. For teams using automation platforms like n8n, our system integration specialists can connect BugHerd with additional tools — routing bugs to specific team members based on the affected page, sending notifications to Slack channels, or syncing status updates back to clients automatically. Our AI agent development team can even build smart triage agents that categorise and prioritise incoming feedback. For agencies managing multiple client projects or in-house teams running regular QA cycles, BugHerd removes the translation layer between “what the client sees” and “what the developer needs to fix.” It pairs well with business automation workflows that track project progress and ensure nothing falls through the cracks during review cycles.
    BugHerd consultants
  • Gleap

    Gleap

    Gleap is a customer feedback and bug reporting platform that lets users submit visual bug reports, feature requests, and feedback directly from within your application. When a user spots an issue, they can annotate a screenshot, describe the problem, and submit it — along with automatically captured technical metadata like browser version, screen size, console logs, and network requests. This gives development teams the context they need to reproduce and fix issues without back-and-forth emails. The gap Gleap fills is the one between what users report and what developers need to know. A typical bug report says “it’s broken” with no context. A Gleap report includes a visual annotation, device information, session replay, and console logs — everything a developer needs to diagnose the problem. For product teams, this means faster resolution times and fewer support tickets bouncing between departments. Osher Digital’s custom AI development services can help teams build triage workflows that automatically categorise and route incoming Gleap reports. Beyond bug reporting, Gleap supports feature request boards, satisfaction surveys (CSAT and NPS), and a knowledge base. This makes it a broader customer feedback hub rather than just a bug tracker. When integrated with your project management and communication tools, new reports can create tickets in Jira or Linear, send notifications to Slack, and update your product roadmap automatically. Osher Digital’s system integrations team connects Gleap to your existing development and support workflows. If your team is drowning in vague bug reports or struggling to collect structured user feedback, Gleap combined with business automation workflows turns user frustration into actionable development tasks without the manual overhead.
    Gleap consultants
  • Nuclia

    Nuclia

    Nuclia is an AI-powered search and knowledge management platform that indexes unstructured data — documents, videos, audio files, and more — and makes it searchable through natural-language queries. Instead of relying on keyword matching across scattered folders and drives, teams can ask questions and get answers pulled from their entire content library. For organisations drowning in internal documentation, Nuclia turns a messy knowledge base into something actually usable. The platform handles automatic indexing and understands content across multiple formats and languages. It extracts meaning from PDFs, transcribes audio, analyses video content, and builds a unified search layer across all of it. This is particularly valuable for businesses where critical knowledge lives in formats that traditional search tools ignore — recorded meetings, training videos, scanned documents, and legacy file archives. Nuclia can be used standalone or integrated into existing applications through its API. This makes it a building block for internal knowledge portals, customer-facing search features, or AI-powered chatbots that need access to a company’s full content library. Osher Digital’s custom AI development team builds these kinds of intelligent search applications, and our automated data processing services ensure that data flows into Nuclia’s index reliably as new content is created. If your team wastes time searching for information that exists somewhere in your systems but is hard to find, Nuclia addresses that problem directly. Osher Digital’s AI consulting team can help you evaluate whether Nuclia’s approach fits your data landscape and integration requirements.
    Nuclia consultants
  • WizyChat

    WizyChat

    WizyChat is a conversational AI platform that lets businesses build chatbots trained on their own content. You feed it your website pages, help documentation, PDFs, or knowledge base articles, and it creates a chatbot that can answer customer questions based on that material. The goal is to reduce the load on support teams by handling routine enquiries automatically, while keeping responses grounded in your actual documentation rather than generic AI output. The platform supports multiple input sources and languages, and the chatbot can be embedded on websites or connected to messaging channels. WizyChat manages the AI infrastructure behind the scenes, so you do not need to worry about model hosting or prompt engineering. For teams that want a functional chatbot without a development project, it provides a quick path from setup to deployment. Chatbots work best when they are part of a broader customer experience strategy rather than an isolated widget on a page. Osher Digital’s AI consulting team helps Australian businesses figure out where conversational AI fits — and where it does not. Our business automation services can connect chatbot interactions to your CRM, ticketing system, or internal workflows so that conversations lead to action, not just answers. If you are fielding the same customer questions repeatedly and your support team is stretched thin, WizyChat is a low-friction way to test whether a chatbot can absorb some of that volume. For more complex needs — like chatbots that book appointments or process orders — our AI agent development team builds solutions that go further.
    WizyChat consultants
  • RoboResponseAI

    RoboResponseAI

    RoboResponseAI is a conversational AI platform designed for website visitor engagement and customer support. It deploys intelligent chatbots that proactively engage visitors based on their browsing behaviour, answer product questions in real time, and capture leads before they bounce. Unlike passive chat widgets that wait for users to type first, RoboResponseAI can initiate conversations at the right moment, turning casual browsers into qualified prospects. The platform trains its chatbots on your website content, product documentation, and knowledge base, so responses reflect your actual offerings rather than generic boilerplate. This means visitors get accurate, specific answers about your services, pricing structures, and capabilities without waiting for a human agent to become available. For businesses that operate across time zones or outside standard hours, this always-on capability fills a real gap. Australian organisations that want to get more value from their website traffic should consider pairing RoboResponseAI with a broader AI agent development strategy. A well-configured chatbot can handle the initial conversation and qualification, while your sales team focuses on closing warm leads. For businesses that need help connecting RoboResponseAI to their CRM or booking systems, experienced AI consultants can design an integration that works with your existing business automation stack. RoboResponseAI is well suited for B2B service companies, SaaS providers, and e-commerce businesses that want to maximise conversions from existing traffic. If your website gets decent visitor numbers but your enquiry rate is low, proactive AI engagement could be the missing piece.
    RoboResponseAI consultants
  • ChatMasters

    ChatMasters

    ChatMasters is an AI-powered customer support platform that automates conversations across multiple channels, including live chat, email, and messaging apps. Businesses dealing with high volumes of repetitive enquiries often find their support teams stretched thin, leading to slow response times and inconsistent answers. ChatMasters addresses this by deploying intelligent chatbots that handle common questions, route complex issues to human agents, and learn from past interactions to improve over time. The platform integrates with popular helpdesk tools, CRMs, and e-commerce systems, making it practical for organisations that already have established workflows. Rather than replacing your support team, ChatMasters acts as a first line of response — resolving straightforward requests instantly while flagging anything that needs a human touch. This hybrid approach keeps customers happy without overwhelming your staff. For Australian businesses exploring AI-driven support automation, working with experienced AI consultants can help you configure ChatMasters to match your specific customer journey. Whether you need help with AI agent development or broader business automation, getting the setup right from day one means faster returns and fewer headaches down the track. ChatMasters suits mid-sized companies and growing startups that want to scale their support capacity without proportionally scaling headcount. If your team spends most of its time answering the same dozen questions, this tool can free them up to focus on the work that actually requires human judgement and empathy.
    ChatMasters consultants
  • EmbedAI

    EmbedAI

    EmbedAI is a platform that lets businesses create custom AI chatbots trained on their own data. Instead of deploying a generic assistant that gives vague answers, EmbedAI builds a conversational agent that understands your specific products, services, and documentation — making it genuinely useful for both customers and internal teams. The setup process is straightforward: upload your documents, website content, or knowledge base articles, and EmbedAI creates a chatbot that can answer questions based on that material. It supports PDFs, web pages, text files, and other common formats. For organisations looking at custom AI development, EmbedAI offers a quick path to deploying a data-grounded assistant without building everything from scratch. Once trained, the chatbot can be embedded on your website, integrated into support workflows, or used internally as a knowledge retrieval tool. It handles natural language queries and returns answers sourced directly from your uploaded content, with the ability to cite where the information came from. This is particularly valuable for support teams managing large knowledge bases or sales teams needing instant access to product details. EmbedAI works well as a standalone tool, but its real power shows when connected to broader business automation workflows. Pairing it with system integrations means your chatbot can trigger actions in your CRM, ticketing system, or internal databases — turning a simple Q&A bot into a functional part of your operations.
    EmbedAI consultants
  • DialZara

    DialZara

    DialZara is an AI-powered virtual receptionist that answers phone calls on behalf of your business. For small businesses and service providers who miss calls during busy periods, after hours, or when staff are unavailable, DialZara picks up the phone, handles enquiries, takes messages, and routes callers — all without human intervention. The system works by learning about your business from the information you provide — services, operating hours, pricing, FAQs — and then answering calls in a natural, conversational tone. Callers interact with a voice AI that can respond to questions, collect caller details, and even book appointments depending on your configuration. For businesses already using business automation to handle digital enquiries, DialZara extends that same principle to phone-based communication. DialZara is particularly relevant for trades, healthcare practices, legal firms, and other service businesses where missed calls translate directly to lost revenue. Rather than hiring a receptionist or outsourcing to a call centre, the AI handles the first point of contact and ensures no enquiry goes unanswered. It also logs every call with transcripts and summaries, so your team has a full record to follow up on. Connecting DialZara to your CRM or booking system through system integrations makes the whole process seamless — caller details flow directly into your pipeline without manual data entry. If you want to explore how AI-driven voice handling fits into a broader automation strategy, an AI consulting partner can help design the right setup for your business.
    DialZara consultants
  • Cradl AI

    Cradl AI

    Cradl AI is a document understanding platform that uses deep learning to extract structured data from semi-structured and unstructured documents. Invoices, receipts, contracts, and forms that vary in layout and formatting are notoriously difficult for traditional OCR tools — Cradl AI handles this variability by training custom extraction models that adapt to your specific document types. The platform lets you define the fields you want to extract, upload sample documents, and train a model that learns your document layouts. As you correct errors and validate outputs, the model improves. This feedback loop means accuracy increases steadily with use, making it a practical fit for businesses processing high volumes of documents that don’t follow a single template. Organisations exploring automated data processing will find Cradl AI addresses one of the trickiest parts of the pipeline: getting clean data out of messy inputs. Cradl AI provides APIs for integration, so extracted data can flow directly into your accounting software, ERP, CRM, or database. This removes the manual re-keying step that slows down finance teams, operations departments, and back-office functions. For businesses that want to connect document extraction to broader workflows, pairing Cradl AI with system integrations creates an end-to-end automation pipeline. Whether you’re dealing with supplier invoices that arrive in dozens of formats or processing insurance claims with inconsistent paperwork, Cradl AI brings structure to chaos. Teams working with AI consultants can design a document processing architecture that combines Cradl AI with other automation tools for maximum throughput and accuracy.
    Cradl AI consultants
  • Botsonic

    Botsonic

    Botsonic, built by Writesonic, is a no-code AI chatbot builder that lets you create customer-facing chatbots trained on your own business data. You feed it your website content, help documents, PDFs, and FAQs, and it produces a chatbot that can answer customer questions based on that specific knowledge — not generic responses from a general-purpose AI model. The platform is designed for businesses that want to deploy a support or sales chatbot quickly without engaging a development team. The drag-and-drop interface handles bot configuration, and you can customise the chatbot’s appearance, personality, and conversation flow to match your brand. Botsonic supports website embedding, API integration, and connections to messaging platforms, giving you flexibility in how customers interact with the bot. One area where Botsonic adds practical value is in lead qualification. Beyond answering questions, you can configure the chatbot to collect visitor information, qualify leads based on their responses, and route qualified prospects to your sales team. This dual function — support and sales — means the chatbot earns its keep even outside business hours. For organisations building out their sales automation pipeline, a well-configured chatbot becomes a front-line qualification tool. The effectiveness of any chatbot depends heavily on the quality of its training data and the thoughtfulness of its conversation design. A chatbot that gives wrong answers or creates frustrating dead-end conversations does more harm than good. Working with an AI agency experienced in AI agent development ensures your chatbot is properly configured, well-trained, and integrated into your broader customer experience strategy.
    Botsonic consultants
  • DocsBot AI

    DocsBot AI

    DocsBot AI lets you build AI chatbots and Q&A tools trained on your documentation — knowledge bases, help articles, technical docs, internal wikis, and any other written content your organisation maintains. The core use case is turning static documentation into an interactive, conversational interface where users get direct answers instead of searching through pages of text. The platform serves two primary audiences: customer-facing support (where the bot answers product and service questions from your public documentation) and internal knowledge management (where team members query company procedures, policies, or technical references). Both use cases solve the same fundamental problem — people can’t find what they need in your docs, so they either give up or ask someone who could be doing more valuable work. DocsBot supports multiple content sources including URLs, document uploads, sitemaps, and direct integrations with platforms like Notion, Zendesk, and WordPress. It also offers API access for embedding the Q&A capability into your own applications, plus a widget for easy website deployment. The chatbot cites its sources, so users can verify answers against the original documentation. For organisations managing large documentation libraries, this tool pairs naturally with automated data processing workflows and broader system integrations. The practical impact depends on the quality and coverage of your existing documentation. If your docs are incomplete, outdated, or poorly structured, the chatbot will reflect those gaps. Getting value from DocsBot often starts with a documentation audit — something an experienced AI agency can help with alongside the technical implementation. Well-implemented documentation chatbots reduce support ticket volume and make internal knowledge genuinely accessible.
    DocsBot AI consultants
  • FastBots

    FastBots

    FastBots is a no-code chatbot builder that lets you create AI-powered bots trained on your own content — websites, documents, PDFs, and knowledge base articles. The goal is simple: give your customers (or internal team) a way to get instant, accurate answers from your existing content without waiting for a human to respond. The platform targets businesses that want the benefits of an AI chatbot without the complexity of building one from scratch. You upload your content, configure the bot’s appearance and behaviour, and embed it on your site. FastBots handles the AI processing, context retrieval, and conversation management behind the scenes. For small and mid-sized businesses that lack dedicated development teams, this accessibility matters. FastBots supports multiple deployment options — website embed, standalone chat page, or API integration for more custom setups. You can white-label the chatbot with your branding and configure conversation starters, fallback messages, and lead capture forms. The platform also supports multiple languages, making it suitable for businesses serving diverse customer bases. Organisations exploring how AI chatbots fit into their customer-facing operations can benefit from guidance by an experienced AI agency. The practical ceiling with tools like FastBots depends on the complexity of your use case. For straightforward Q&A against well-documented content, it works well. For more complex scenarios — multi-step workflows, API integrations with backend systems, or conversations that require real-time data lookups — you may need custom AI development to build something more tailored. Understanding where off-the-shelf tools end and custom work begins is where working with AI consultants adds real value.
    FastBots consultants
  • Enterpret

    Enterpret

    Enterpret is a customer feedback analytics platform that uses machine learning to unify and analyse feedback from every channel — support tickets, NPS surveys, app reviews, social media, sales calls, and community forums. It builds a custom taxonomy for your product, automatically tagging and categorising feedback so product and CX teams can identify trends without manual sorting. What makes Enterpret different from simpler sentiment analysis tools is the depth of its classification. Rather than just telling you whether feedback is positive or negative, it identifies specific product areas, feature requests, bugs, and user segments driving the feedback. This granularity helps product managers move from vague signals to precise, actionable insights they can tie to roadmap decisions. For growing Australian SaaS companies and digital product teams, the volume of unstructured feedback across channels can quickly become unmanageable. Enterpret consolidates that noise into structured data. When connected to product management tools and reporting dashboards, it creates a continuous feedback-to-decision pipeline. Osher Digital’s AI consulting team helps product organisations integrate customer intelligence platforms like Enterpret into their workflows, ensuring insights actually influence product direction rather than sitting in a dashboard nobody checks. If your product or customer experience team is drowning in unstructured feedback across multiple channels, Enterpret can bring order to the chaos. For organisations needing custom feedback analysis pipelines — perhaps combining internal data sources or proprietary classification models — our custom AI development and automated data processing teams can build tailored solutions.
    Enterpret consultants
  • Dante AI

    Dante AI

    Dante AI is a no-code platform for building custom AI chatbots trained on your own business data. Rather than relying on generic responses, Dante lets you upload documents, websites, and databases so the chatbot actually understands your products, services, and internal processes. For businesses drowning in repetitive customer queries or struggling to scale their support teams, this kind of tool removes a genuine bottleneck. The platform supports multi-channel deployment — embed it on your website, connect it to Slack, or run it through WhatsApp. It handles multiple languages out of the box, which matters if you’re serving customers across different regions. The training process is straightforward: upload your content, configure the chatbot’s personality and response style, and deploy. No developer needed for the basics. Where Dante AI gets interesting is in its analytics. You can track what customers are actually asking, identify gaps in your knowledge base, and refine responses over time. This feedback loop turns your chatbot from a static FAQ into something that genuinely improves. Paired with AI agent development, Dante can form part of a broader intelligent automation strategy. If you’re considering deploying AI-powered customer interactions, working with an experienced AI agency helps you avoid common pitfalls — poor training data, misaligned conversation flows, or chatbots that frustrate more than they help. For organisations exploring custom AI development, Dante AI offers a solid foundation to build on.
    Dante AI consultants
  • Chaindesk

    Chaindesk

    Chaindesk is a no-code platform for building AI chatbots trained on your own data. Organisations upload documents, connect knowledge bases, or point Chaindesk at their website, and it creates a conversational AI agent that can answer questions grounded in that specific content. The result is a customer-facing chatbot that actually knows your business rather than generating generic responses. The platform handles the technical complexity of retrieval-augmented generation (RAG) behind a visual interface. Users do not need to manage vector databases, embedding models, or prompt engineering — Chaindesk abstracts all of that. You upload your PDFs, help centre articles, or product documentation, and the chatbot can start fielding questions within minutes. For Australian businesses handling repetitive customer queries — particularly in professional services, SaaS, education, or e-commerce — Chaindesk offers a fast path to deploying an AI support agent. It integrates with website chat widgets, Slack, WhatsApp, and other channels. When more sophisticated agent behaviour is needed, Osher Digital’s AI agent development services can build custom solutions that go beyond what no-code platforms provide. If you want to test whether an AI chatbot can reduce support volume before investing in a fully custom build, Chaindesk is a practical starting point. Our AI agency team can help you evaluate whether a no-code tool meets your needs or whether a bespoke approach through custom AI development would deliver better results for your specific use case.
    Chaindesk consultants
  • Chatbase

    Chatbase

    Chatbase is a platform for building and deploying AI chatbots trained on your own data. Rather than relying on generic chatbot templates with scripted responses, Chatbase lets you upload documents, connect knowledge bases, or point to your website — and it creates a conversational AI agent that can answer questions accurately based on that specific information. The business case for custom chatbots is compelling. Support teams spend a significant portion of their time answering the same questions repeatedly, and customers increasingly expect instant responses at any hour. Chatbase fills this gap by handling routine enquiries — product questions, pricing details, how-to guidance — while escalating complex issues to human agents. Our AI agent development team builds these kinds of intelligent assistants for businesses across multiple industries. What makes Chatbase particularly accessible is its no-code setup. You do not need a developer to get started — uploading a PDF, pasting a website URL, or connecting a document library is enough to create a functional chatbot. For organisations that want to go further, Chatbase supports API integration and can be connected to CRMs, helpdesks, and internal tools through automation platforms like n8n. Our AI consulting services can help you scope the right approach for your use case. If you are exploring AI-powered customer interactions but do not want to build from scratch, Chatbase offers a practical middle ground. It is particularly well suited for businesses with substantial documentation or knowledge bases that could be made conversational with the right custom AI development approach.
    Chatbase consultants
  • SnatchBot

    SnatchBot

    SnatchBot is a chatbot building platform that allows businesses to create conversational AI agents for customer support, lead qualification, appointment booking, and internal helpdesk functions. It supports deployment across web chat, Facebook Messenger, WhatsApp, SMS, and other channels — giving organisations a way to handle high-volume conversations without scaling their support team linearly. A chatbot that only lives on your website and cannot access your business data is limited in what it can actually accomplish. It can answer FAQs, but it cannot check order statuses. It can collect lead details, but it cannot create CRM records. It can offer to book a meeting, but it cannot access your team’s real calendar availability. The chatbot becomes a dead end instead of a productive part of your workflow. At Osher, our AI agent development team builds the integrations that connect SnatchBot with your CRM, helpdesk, scheduling tools, order management system, and knowledge bases. This turns a basic chatbot into a functional agent that can pull real data, take real actions, and hand conversations to human agents with full context when needed. Our custom AI development specialists can also enhance SnatchBot’s conversational intelligence with custom NLP models tailored to your industry terminology. If you are using SnatchBot or considering it for customer-facing automation, our AI consultants can help you design a chatbot architecture that actually resolves enquiries rather than just deflecting them.
    SnatchBot consultants
  • SMS-IT

    SMS-IT

    SMS-IT is a messaging platform that provides API access to send and receive SMS messages at scale. For organisations relying on text messaging for appointment reminders, delivery notifications, two-factor authentication, or marketing campaigns, SMS-IT offers a programmatic way to manage all of that without building SMS infrastructure from scratch. The challenge most businesses face with SMS is not sending a single message — it is managing thousands across different triggers, audiences, and time zones while keeping costs controlled. SMS-IT addresses this with a clean API that wires into existing systems. Connected to automation platforms like n8n, SMS-IT becomes part of a larger workflow. Our business automation team has built pipelines where SMS notifications fire automatically from CRM updates or order status changes. SMS remains one of the highest-engagement channels available, with open rates that dwarf email. For Australian businesses in healthcare, logistics, and trades, timely texts often make the difference between a kept appointment and a no-show. Our sales automation specialists can build SMS workflows that improve customer response rates. If your team needs to integrate SMS-IT with your CRM, booking system, or e-commerce platform, our system integrations consultants can design the right architecture. SMS-IT provides the sending layer while automation handles the logic.
    SMS-IT consultants
  • Esendex

    Esendex

    Esendex is a business messaging platform that enables companies to send and receive SMS, voice, and WhatsApp messages at scale. The core use case is operational messaging — appointment reminders, delivery notifications, payment alerts, and two-factor authentication codes. Unlike marketing-focused SMS tools, Esendex is built for transactional and operational communications where message reliability and delivery speed genuinely matter. The platform provides APIs for SMS, voice broadcast, and rich messaging channels, which means it can be embedded into existing business systems rather than used as a standalone tool. For businesses running system integrations with n8n or similar platforms, Esendex becomes the messaging layer that fires off notifications triggered by events in your CRM, ERP, or booking system. Where Esendex adds real value is in reducing no-shows, late payments, and missed communications. A medical clinic sending automated appointment reminders, a logistics company pushing real-time delivery ETAs, or a finance team chasing overdue invoices — these are workflows where a well-timed SMS consistently outperforms email. Osher’s business automation team builds these kinds of triggered messaging workflows regularly. For organisations handling sensitive communications, Esendex also supports inbound message handling so recipients can reply directly. This two-way capability, combined with sales automation workflows, creates closed-loop communication channels that reduce manual follow-up and keep customer interactions moving without staff chasing every response.
    Esendex consultants
  • Acquire

    Acquire

    Acquire is a customer engagement platform that brings live chat, video calling, co-browsing, and chatbot capabilities into a unified interface. For businesses where customer queries are complex and cannot be resolved by a simple FAQ page, Acquire gives support and sales teams the tools to guide customers through issues in real time — including the ability to see and interact with what the customer sees on their screen. The co-browsing feature is where Acquire differentiates itself from standard live chat tools. Support agents can view the customer’s browser session and highlight elements or navigate pages alongside them. This is particularly useful for SaaS companies, financial services, and e-commerce businesses where customers get stuck in multi-step processes like account setup, checkout, or form completion. Connecting Acquire with your CRM and support systems through system integrations ensures that every interaction is logged and accessible to the wider team. Osher Digital’s sales automation services can route high-value chat conversations to the right team members based on account data, page visited, or chatbot qualification — so your best leads get human attention quickly. If your support team spends significant time asking customers to describe what they see on screen, or if high-value prospects are abandoning complex sign-up flows, Acquire addresses both problems directly. Our AI agent development team can help configure Acquire’s chatbot layer to handle routine queries while escalating nuanced conversations to human agents.
    Acquire consultants
  • Zonka Feedback

    Zonka Feedback

    Zonka Feedback is a customer experience and survey platform that captures feedback through multiple channels including in-app widgets, email, SMS, kiosks, tablets, and web links. For businesses that need to measure customer satisfaction at different touchpoints — after a purchase, support interaction, onboarding session, or facility visit — Zonka provides the tools to collect, analyse, and act on that feedback in a structured way. The platform supports standard CX metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), along with custom survey types. What sets it apart from simpler survey tools is its real-time response tracking, automated follow-up workflows, and the ability to trigger different actions based on score thresholds. A detractor score can automatically alert a manager, while a promoter response can trigger a review request. Connecting Zonka Feedback to your CRM, helpdesk, and marketing tools through system integrations ensures that feedback data enriches customer records and triggers appropriate follow-up actions. Osher Digital’s business automation services can build closed-loop feedback workflows where negative scores create support tickets, positive scores trigger referral campaigns, and all responses feed into reporting dashboards automatically. If your organisation collects customer feedback but struggles to act on it quickly enough, Zonka Feedback closes that gap between data collection and response. Our AI consulting team can help you design a feedback strategy that captures the right data at the right moments and routes it to the people who can act on it.
    Zonka Feedback consultants
  • UserVoice

    UserVoice

    UserVoice is a product feedback and feature request platform that helps software companies collect, organise, and prioritise input from customers and internal teams. When product backlogs grow unwieldy and feature requests arrive through support tickets, emails, Slack messages, and sales calls, UserVoice gives product managers a structured way to capture all of that input in one place. The platform lets customers vote on feature ideas, which surfaces demand signals that might otherwise be buried in individual support conversations. Product teams can link feedback to specific accounts and revenue figures, making it easier to justify roadmap decisions with actual data rather than gut feel. This is particularly valuable for B2B software companies where a handful of enterprise clients may drive significant revenue. Integrating UserVoice with your support desk, CRM, and internal communication tools through system integrations ensures that feedback captured in one system flows to where product decisions are made. Osher Digital’s business automation services can connect UserVoice to workflows that automatically categorise, route, and escalate feedback based on account value or request volume. If your product team is spending too much time manually collating feedback from disparate sources, UserVoice can bring order to that process. Our AI consulting team can evaluate how UserVoice fits into your product development workflow and build the integrations needed to make it effective.
    UserVoice consultants
  • LiveAgent

    LiveAgent

    LiveAgent is a help desk and customer support platform that unifies email, live chat, phone, social media, and knowledge base management into a single ticketing system. For support teams juggling multiple communication channels, LiveAgent eliminates the chaos of switching between separate tools by routing every customer interaction into one organised inbox where nothing gets lost or duplicated. The problem it solves is fragmented customer support. When enquiries arrive through email, Facebook, Twitter, live chat, and phone but each channel uses a different tool, agents waste time context-switching and customers get inconsistent experiences. Worse, conversations fall through the cracks when there is no unified system tracking every interaction from first contact to resolution. LiveAgent’s ticketing system assigns, prioritises, and tracks every customer interaction regardless of which channel it originated from. Its built-in live chat widget supports real-time customer conversations on your website, the call centre module handles inbound and outbound calls, and the knowledge base lets you publish self-service articles that deflect common questions before they become tickets. Osher Digital helps Australian businesses connect LiveAgent into broader business automation workflows. Our system integrations team can link LiveAgent to your CRM so agent have full customer context when responding, connect it to automated data processing pipelines that categorise and route tickets using AI, and build escalation workflows that ensure urgent issues reach the right people immediately.
    LiveAgent consultants
  • TextMagic

    TextMagic

    TextMagic is a business SMS platform that lets organisations send text messages, receive replies, and manage conversations with customers at scale. For teams still relying on phone calls or email for time-sensitive communications — appointment reminders, delivery notifications, or payment alerts — SMS consistently delivers higher open rates and faster response times. The platform supports two-way messaging, bulk campaigns, and SMS automation through its API. This makes it a solid fit for organisations that need to send personalised messages triggered by events in other systems. Osher Digital’s sales automation team frequently integrates SMS platforms like TextMagic into lead nurturing workflows, sending targeted messages based on where a prospect sits in the sales pipeline. Beyond sales, TextMagic is used for operational communications — shift reminders for staff, service updates for clients, and verification codes for secure logins. When connected to workflow automation tools like n8n, these messages can be triggered automatically without anyone drafting or sending them manually. Our business automation specialists build these integrations so your communications run on autopilot. If your organisation needs to add SMS as a communication channel but lacks the development resources to build it from scratch, TextMagic’s API makes it accessible. Osher Digital’s n8n consultants can connect TextMagic to your CRM, booking system, or any other platform that generates the events you want to respond to via text.
    TextMagic consultants
  • SimpleTexting

    SimpleTexting

    SimpleTexting is a business SMS and MMS messaging platform that enables organisations to send text campaigns, automate replies, and manage two-way conversations with customers and prospects. For businesses where email open rates are declining or where time-sensitive messages need immediate attention, SMS provides a direct channel with consistently high read rates. SimpleTexting supports keyword-based opt-ins, drip campaigns, scheduled messages, and contact segmentation. This makes it practical for use cases ranging from promotional campaigns and flash sales to appointment reminders and customer service updates. Osher Digital’s sales automation services frequently incorporate SMS messaging into multi-channel outreach workflows, ensuring prospects receive the right message through the right channel at the right time. The platform also provides an API for programmatic access, which opens up possibilities for event-driven messaging. When a customer places an order, misses a payment, or books an appointment in your CRM, an automated workflow can fire off a personalised text via SimpleTexting without any manual involvement. Our n8n consultants specialise in wiring up these kinds of trigger-based messaging automations. If your organisation wants to add SMS to its communication mix — whether for marketing, operations, or customer support — SimpleTexting provides the platform and Osher Digital’s business automation team can handle the integration with your existing systems.
    SimpleTexting consultants
  • Gupshup

    Gupshup

    Gupshup is a conversational messaging platform that enables businesses to build and deploy chatbots, automated messaging workflows, and two-way communication across channels like WhatsApp, SMS, Telegram, Instagram, and more. It provides APIs for programmatic messaging, bot-building tools, and pre-built templates for common use cases — from customer support and appointment booking to order tracking and lead qualification. For businesses that interact with customers primarily through messaging apps, Gupshup solves the problem of managing conversations at scale. Instead of hiring additional support staff as volume grows, organisations can deploy chatbots that handle routine enquiries, collect information, and route complex issues to human agents. When integrated with your CRM through system integrations, every conversation is logged and customer records stay current. Gupshup’s API-first approach makes it well-suited for custom implementations. Businesses working with an AI agent development team can build conversational agents that go beyond scripted responses — understanding customer intent, accessing backend data, and completing transactions within the chat. This sits at the intersection of custom AI development and messaging infrastructure. The platform supports rich messaging features including buttons, carousels, images, and location sharing. These interactive elements help customers complete tasks — booking appointments, browsing products, or submitting forms — without leaving their preferred messaging app.
    Gupshup consultants
  • SurveySparrow

    SurveySparrow

    SurveySparrow is a survey and feedback platform that emphasises conversational, chat-style survey experiences over traditional form-based questionnaires. It covers the full feedback lifecycle — creating surveys, distributing them across channels, collecting responses, and analysing results — with a focus on higher completion rates through a more engaging respondent experience. For Australian businesses running customer satisfaction surveys, employee engagement programs, NPS tracking, or market research, SurveySparrow offers a meaningful UX advantage. The conversational format feels less like filling out a form and more like answering questions in a chat, which consistently drives higher response rates. When you are paying to acquire survey respondents or relying on feedback for business decisions, completion rates matter. SurveySparrow includes recurring survey scheduling, multi-channel distribution (email, web, SMS, QR codes), and a reporting dashboard with sentiment analysis. For teams managing ongoing feedback programs — quarterly employee surveys, post-service customer feedback, event evaluations — the scheduling and automation features reduce the manual overhead of running each survey cycle. Connected to your broader business automation stack through webhooks and API integrations, SurveySparrow responses can trigger real-time actions: a low NPS score alerts your customer success team, a negative employee feedback response routes to HR, or a product feature request gets logged in your development backlog. That closed loop between feedback and action is where survey tools stop being data collection exercises and start driving operational improvement. Our consulting team helps wire these connections so feedback actually goes somewhere useful.
    SurveySparrow consultants
  • DaySchedule

    DaySchedule

    DaySchedule is an appointment scheduling and availability management platform that lets businesses share booking links, manage calendars, and automate the back-and-forth of setting up meetings. Think of it as the scheduling layer that sits between your website, your calendar, and your customers — handling availability checks, time zone conversions, and confirmation emails without anyone needing to pick up the phone. For Australian service businesses — consultancies, agencies, healthcare providers, professional services firms — DaySchedule solves a friction point that costs real revenue: the delay between a prospect expressing interest and actually getting a meeting booked. Embed a scheduling widget on your site, and leads can book directly into available slots. No email tennis, no missed follow-ups, no double-bookings. DaySchedule supports team scheduling, round-robin assignment, and multiple meeting types, which makes it practical for businesses with several team members handling different services. Connected to your existing systems through n8n or direct API integrations, booking events can trigger CRM updates, send custom confirmation messages, or kick off onboarding workflows automatically. If your business automation strategy includes reducing manual scheduling overhead and improving lead response times, DaySchedule is a clean, cost-effective option that integrates well with the rest of your stack. It handles the scheduling logistics so your team can focus on delivering the actual service.
    DaySchedule consultants
  • ClickSend SMS

    ClickSend SMS

    ClickSend is a cloud communications platform that lets businesses send SMS, MMS, email, voice messages, and letters through a single API. For most businesses, the SMS capability is the primary draw — it provides a reliable, scalable way to send transactional messages, appointment reminders, marketing campaigns, and two-factor authentication codes programmatically. What makes ClickSend practical for Australian businesses specifically is its local infrastructure. Messages are routed through Australian carriers with high deliverability, and the platform supports Australian number formats, sender ID customisation, and compliance with local messaging regulations. You are not dealing with US-centric defaults that need workarounds. The API-first approach means ClickSend slots into automated workflows cleanly. A customer places an order and receives a shipping confirmation SMS. An appointment is booked and a reminder goes out 24 hours before. A support ticket is resolved and a satisfaction survey is sent. These are the kinds of workflows we build at Osher using n8n and business automation — connecting ClickSend to your CRM, booking system, or e-commerce platform so customer communications happen automatically at the right moment.
    ClickSend SMS consultants
  • Launch27

    Launch27

    Launch27 is an online booking and scheduling platform built specifically for service businesses — cleaning companies, home services, field technicians, and similar operations where customers book appointments and teams get dispatched to do the work. It handles online booking forms, automated scheduling, pricing calculators, payment collection, and basic CRM features in one package. For service businesses, Launch27 solves the front-end problem well: customers can book and pay online without calling. But the operational side — dispatching, route planning, job tracking, invoicing, and customer follow-up — usually involves other systems. When those systems do not talk to each other, coordinators spend their day copying information between Launch27, their accounting software, their team messaging app, and spreadsheets tracking job status. That operational friction is exactly what business automation eliminates. We connect Launch27 to your accounting software, team communication tools, and customer management systems so bookings flow through your entire operation without manual re-entry. A new booking automatically creates an invoice draft in Xero, notifies the assigned team member via Slack, and adds a follow-up task in your CRM. Our property inspection company case study shows the kind of operational transformation this creates for field service businesses. If your service business is growing but your admin processes have not kept up, book a call with our team to map out what automation could look like for your operations.
    Launch27 consultants