AnnounceKit

AnnounceKit is a product communication platform that helps software companies manage changelogs, feature announcements, and product updates. Instead of burying release notes in blog posts or sending mass emails that get ignored, AnnounceKit delivers targeted in-app notifications, widgets, and changelog pages that reach users where they already are: inside your product. The problem AnnounceKit solves is the gap between shipping features and users knowing about them. Product teams spend weeks building new functionality, but if the announcement gets lost in an email inbox or posted to a blog nobody reads, adoption suffers. AnnounceKit embeds announcements directly into your application through customisable widgets, supports user segmentation so different audiences see relevant updates, and tracks engagement so you know which announcements actually resonated. At Osher, we integrate AnnounceKit into broader product communication workflows as part of our system integration services. Common projects include connecting AnnounceKit with project management tools so that completed features automatically generate announcement drafts, linking it with customer success platforms to track feature awareness, and building multi-channel distribution workflows through our business automation practice that push announcements to in-app widgets, email, Slack, and social channels simultaneously.

AnnounceKit consultants

Qualaroo

Customer Support & Help Desk

Qualaroo is a customer feedback and survey tool that lets you collect responses from website visitors, app users, and email recipients at specific moments in their journey. Unlike generic survey tools that send a link and hope for the best, Qualaroo uses targeted ‘nudges’ — small surveys that appear based on user behaviour, page visited, time on site, or scroll depth — to ask the right question at the right time. The problem with most feedback setups is that the data sits in the survey tool. Your product team collects NPS scores in Qualaroo, but the responses never reach your CRM. A customer flags a problem in a survey, but your support team doesn’t find out until someone manually checks the results. Marketing runs exit-intent surveys, but the insights don’t feed back into campaign targeting. The feedback exists, but it’s disconnected from the teams and systems that should act on it. We integrate Qualaroo with your CRM, support desk, analytics, and notification systems using n8n workflows. When a customer submits feedback, the response can update their CRM record, create a support ticket if sentiment is negative, tag them for specific marketing segments, or alert your team in Slack. If you’re collecting customer feedback and want it to actually drive action across your automated data processing workflows, connecting Qualaroo to your stack is where the value is.

Qualaroo consultants

Salesmsg

CRM & Sales

Salesmsg is a business text messaging platform that lets teams send and receive SMS and MMS messages using their existing business phone numbers. It sits in the gap between personal texting (which doesn’t scale and can’t be tracked) and email (which most people ignore when they need a quick response). For sales teams, support desks, and appointment-based businesses, text messaging gets response rates that email simply can’t match. The problem most businesses run into with Salesmsg is that it works in isolation. A sales rep sends a text, gets a reply, but that conversation doesn’t show up in the CRM. A support ticket gets resolved over SMS, but the help desk software has no record of it. Appointment reminders go out, but there’s no automated follow-up if the customer doesn’t confirm. We integrate Salesmsg with your CRM, help desk, scheduling tools, and internal systems using n8n workflows. When a lead fills out a form, they get a text within seconds. When a customer replies to an appointment reminder, the response updates your booking system automatically. Every conversation is logged in your CRM so nothing falls through the cracks. If your team communicates with customers over SMS, connecting Salesmsg to your sales automation stack turns ad-hoc texting into a trackable, automated channel.

Salesmsg consultants

Switchboard

AI & Automation

Switchboard is a cloud-based communication platform that unifies phone, video, messaging, and virtual collaboration into a single workspace. It’s designed for teams that are tired of switching between Zoom, Slack, phone systems, and shared documents — Switchboard puts everything in persistent rooms that stay open between meetings, so context doesn’t disappear when a call ends. For businesses with distributed teams or client-facing operations, the challenge isn’t usually the communication tool itself — it’s connecting what happens in those conversations to the rest of your business systems. Meeting notes need to reach your CRM. Action items need to land in your project management tool. Client calls need to be logged and tracked. When these handoffs are manual, things get missed. At Osher Digital, we integrate Switchboard with your CRM, project management, and business automation tools using n8n workflows. We build connections that automatically log call activity to contact records, push meeting action items into task management systems, and trigger follow-up workflows when meetings end. The goal is to keep your team in Switchboard for communication while making sure the rest of your systems stay in sync without manual data entry.

Switchboard consultants

Botstar

AI & Automation

Botstar is a chatbot development platform that lets you build conversational bots for websites, Facebook Messenger, and other messaging channels without writing code. It uses a visual flow builder where you drag and connect conversation blocks, define user input handling, and set up integrations with external services. The platform includes natural language processing (NLP) so bots can understand free-text responses rather than relying solely on button clicks. It also supports live chat handover, where the bot passes a conversation to a human agent when it hits the limits of what it can handle, along with the full conversation context. Botstar connects to external systems through its built-in integrations and API. In an n8n workflow, you can use webhooks to trigger actions based on chatbot events, push conversation data to your CRM, or pull information from your databases into bot responses. If you want to build a customer-facing chatbot that connects to your business systems and handles real support or sales conversations, our AI agent development team can help design and deploy it.

Botstar consultants

Trengo

Customer Support & Help Desk

Trengo is a shared inbox platform that pulls customer conversations from email, live chat, WhatsApp, Facebook Messenger, Instagram, SMS, and voice into one interface. Instead of your team switching between apps to respond to customers, every message arrives in a single inbox where it can be assigned, tagged, and tracked. Beyond message aggregation, Trengo includes chatbot builders, automated routing rules, canned responses, and internal team notes. You can set up rules that automatically assign conversations based on topic, language, or channel, and use chatbots to handle common questions before involving a human agent. Trengo has an API and webhook system that connects with n8n and other automation tools. This lets you push conversation data into your CRM, trigger workflows based on message events, or pull customer context from other systems into Trengo so agents have the full picture. If your customer support operation is spread across too many channels and needs consolidating, our business automation services can help set up and integrate Trengo properly.

Trengo consultants

Missive

Customer Support & Help Desk

Missive is a team email and collaboration platform that replaces individual inboxes with shared ones. Instead of forwarding emails between colleagues, CC-ing managers, or losing track of who replied to what, Missive puts team communication in one place: shared inboxes, internal chat alongside email threads, and assignment rules that make sure every message gets handled. The tool supports email, SMS, WhatsApp, Facebook Messenger, and live chat from a single interface. Teams can assign conversations to specific people, add internal comments (visible only to the team, not the customer), set up rules to auto-route messages, and use canned responses for common replies. It is particularly useful for support teams, sales teams, and operations teams that handle high volumes of inbound communication. Missive has an API and integrates with n8n, which opens up automation possibilities: auto-assigning conversations based on keywords or sender domain, creating CRM records from email conversations, escalating messages that have been unanswered for too long, or syncing conversation data to a reporting tool. For teams drowning in email where things fall through the cracks, Missive adds structure and accountability. See how we automate team communication workflows.

Missive consultants

Myphoner

CRM & Sales

Myphoner is a cold calling CRM designed for outbound sales teams that work phone-heavy pipelines. Unlike full-featured CRMs that try to do everything, Myphoner focuses on one thing: making it easy for callers to work through a lead list efficiently, log outcomes, and schedule follow-ups without getting bogged down in admin. The platform uses a queue-based system. Leads are distributed to callers automatically based on priority rules you set — geography, lead score, time since last contact, or round-robin. When a caller finishes one call, the next lead loads immediately. This removes the dead time between calls where reps would otherwise be scrolling through spreadsheets deciding who to ring next. Myphoner tracks call outcomes, follow-up schedules, and conversion rates per rep and per campaign. It integrates with VoIP providers for click-to-call, and its API and webhook support mean you can connect it to your main CRM, email platform, or n8n workflows. For teams where outbound calling is a core activity rather than a side task, Myphoner keeps reps focused on conversations instead of data entry. See how we automate sales workflows for outbound teams.

Myphoner consultants

Chat Messages Retriever

Customer Support & Help Desk

The Chat Messages Retriever is a sub-node in n8n that fetches stored conversation history and supplies it to an AI agent or chain at runtime. It connects to a memory backend (like a database or in-memory store where past messages are saved) and pulls the relevant conversation context so the language model can generate responses that account for what has already been discussed. Building a useful AI chatbot means the model needs to know what the user said three messages ago, not just the latest input. The Chat Messages Retriever handles this by querying the conversation store for a given session ID and returning the prior messages in the format the LLM expects. Without it, every user message is processed in isolation, which makes multi-turn conversations impossible. This node works closely with the Chat Memory Manager. Where the Memory Manager handles writing messages to storage, the Retriever handles reading them back. In practice, you often use both in the same workflow. At Osher, we use this node in every conversational AI project where users expect the bot to maintain context across multiple turns. It is a foundational component of our AI agent development work, and it supports any memory backend that n8n can connect to, including Redis, PostgreSQL, and in-memory stores.

Chat Messages Retriever consultants

Chat Memory Manager

AI & Automation

The Chat Memory Manager is a utility node in n8n that stores and retrieves conversation history for AI agent workflows. When you build a chatbot or AI assistant in n8n, each message exchange needs context from earlier in the conversation. The Chat Memory Manager holds that context so your AI agent can give coherent, relevant responses rather than treating every message as a brand-new conversation. Without memory management, AI agents hit a practical wall quickly. A user asks a follow-up question and the agent has no idea what was discussed thirty seconds ago. The Chat Memory Manager solves this by maintaining a structured record of messages, which it feeds back to the language model on each turn. You can configure how many messages to retain, which keeps token usage and costs under control. This node is particularly useful for customer support bots, internal knowledge assistants, and any workflow where multi-turn conversation matters. At Osher, we use it in most of our AI agent development projects because reliable memory handling is what separates a useful assistant from one that frustrates users. It pairs with other n8n AI nodes like the Chat Messages Retriever and works with any LLM provider that n8n supports, including OpenAI, Anthropic, and local models.

Chat Memory Manager consultants

Spontit

AI & Automation

Spontit is a push notification API that lets you send notifications directly to users’ phones and desktops without building your own mobile app. You create a channel, users subscribe to it, and you send push notifications via a simple REST API call. It is essentially a lightweight alternative to building custom push notification infrastructure with Firebase Cloud Messaging or Apple Push Notifications. The API is straightforward: authenticate with your API key, specify the channel and message content, and POST to the endpoint. Notifications can include a title, body text, a link, and an image. Spontit handles the delivery across iOS, Android, and desktop browsers. Users subscribe to your channel by visiting a link or scanning a QR code, so there is no app install or email opt-in required. Where Spontit becomes useful in an automation context is as a notification output for monitoring and alerting workflows. For example, you can use n8n to monitor a website for changes, check an API for threshold breaches, or watch a database for new records, and then send a Spontit push notification when something triggers. It is quicker to set up than SMS (no Twilio account needed) and more immediate than email. If you are building monitoring or alerting workflows, our business automation services can help you connect Spontit to whatever systems you need to watch.

Spontit consultants

Drift

AI & Automation

Drift (now part of Salesloft) is a conversational marketing and sales platform. It places a chatbot and live chat widget on your website that engages visitors in real time, qualifies leads through automated conversation flows, and books meetings directly into your sales team’s calendars. The goal is to convert website visitors into sales conversations without making them fill out a form and wait for a follow-up email. Drift’s chatbot (called a “playbook”) can be configured with branching conversation logic based on visitor attributes like company size, page visited, or UTM source. It integrates with Salesforce, HubSpot, Marketo, and other CRMs to enrich visitor profiles and route conversations to the right sales rep. The platform also includes video messaging, email sequencing, and analytics on conversation-to-meeting conversion rates. For B2B businesses running paid traffic or inbound marketing campaigns, Drift addresses a common problem: visitors land on your site, browse for a minute, and leave without converting. A well-configured chatbot can catch those visitors at the right moment and start a conversation that leads to a booked meeting. Drift’s API and webhook support means you can also feed conversation data into your analytics stack or trigger workflows in n8n when a lead is qualified. If you want to connect Drift to your CRM and marketing automation tools as part of a broader sales pipeline, our sales automation team can design that for you.

Drift consultants

Freshworks CRM

CRM & Sales

Freshworks CRM (formerly Freshsales) is a sales CRM platform that handles contact management, deal tracking, email sequences, phone calls, and pipeline reporting. It is part of the broader Freshworks suite alongside Freshdesk, Freshservice, and Freshmarketer, which means it integrates well within that ecosystem but often needs help connecting to tools outside of it. The n8n Freshworks CRM node lets you automate the data entry and pipeline management tasks that eat into your sales team’s day. When a lead fills out a form on your website, n8n can create or update a contact in Freshworks CRM, assign it to the right sales rep based on territory or lead source, and kick off an automated email sequence — all without anyone manually entering data. When a deal moves to a new stage, n8n can update your forecasting spreadsheet, notify the delivery team, or trigger an invoicing workflow. Where n8n adds the most value is connecting Freshworks CRM to the non-Freshworks tools in your stack. Your marketing team might use Mailchimp, your support team might use a different helpdesk, and your accounting team might use Xero. n8n sits in the middle and keeps contact data, deal status, and activity history synchronised across all of them. If your sales team uses Freshworks CRM and you want to reduce manual data entry, automate lead routing, or sync CRM data with your other business tools, our sales automation team can build the workflows that make it happen.

Freshworks CRM consultants

Mailjet Trigger

AI & Automation

Mailjet is a transactional and marketing email platform with an API designed for developers. The Mailjet Trigger in n8n listens for email engagement events — sends, opens, clicks, bounces, spam reports, and unsubscribes — and fires an n8n workflow whenever one of these events occurs. This turns your email activity into a real-time data stream that can drive actions across your other systems. The practical use here is connecting email engagement data to your CRM and sales workflows. When a prospect opens your proposal email three times, n8n can flag them as hot in your CRM and alert your sales rep. When a transactional email bounces, n8n can update the contact record and trigger an alternative communication channel like SMS. When someone clicks a specific link in your campaign, n8n can tag them in your CRM or add them to a targeted follow-up sequence. Mailjet’s webhook system (called Event API) sends JSON payloads for each event type, including the recipient email, message ID, timestamp, and event-specific data like which link was clicked or what bounce type occurred. The n8n Mailjet Trigger node receives these payloads and makes the data available to subsequent workflow nodes. If you use Mailjet for transactional or marketing email and want engagement data flowing into your CRM, sales alerts, or customer support tools, our sales automation team can build the workflows that turn email events into business actions.

Mailjet Trigger consultants

Discourse

Customer Support & Help Desk

Discourse is an open-source forum and community platform used by companies to host customer discussions, internal knowledge bases, and support communities. Unlike older forum software, Discourse is built around modern features like real-time updates, trust levels that unlock permissions as users participate, and a plugin system that extends its functionality. The n8n Discourse node connects your community activity to the rest of your business. When a new topic is created in a support category, n8n can create a ticket in your helpdesk system. When a user reaches a specific trust level, you can update their record in your CRM. When staff post an announcement, your workflow can cross-post it to Slack, email newsletters, or social media — without anyone copying and pasting. Discourse also exposes a full REST API, which means n8n can pull user data, post content, manage categories, and moderate topics programmatically. This is useful for businesses running Discourse as a customer community — you can sync membership data with your billing system, automatically archive inactive categories, or generate weekly engagement reports pulled straight from the API. If you are running Discourse as a customer-facing community or internal knowledge hub and want it connected to your other tools, our integrations team can build the workflows to make that happen without custom code.

Discourse consultants

HelpScout

Customer Support & Help Desk

Help Scout is a customer support platform built around shared inboxes, a knowledge base (Docs), and an embeddable help widget (Beacon). It is designed for teams that want to manage customer email, chat, and self-service support without the complexity of enterprise helpdesk software like Zendesk or Salesforce Service Cloud. The n8n Help Scout node lets you automate support operations by connecting Help Scout to your other business tools. When a conversation is created or updated, n8n can pull in customer data from your CRM, check their subscription status in Stripe, and add context to the conversation before your support agent even opens it. That pre-loading of customer context shaves minutes off every support interaction. You can also use n8n to route conversations based on content — if a customer mentions billing, the workflow tags the conversation and assigns it to your billing team. If a VIP customer writes in, n8n checks their account value and flags the conversation for priority handling. These are the kinds of automations that Help Scout’s built-in rules cannot handle on their own because they require data from external systems. If your support team uses Help Scout and you want to connect it to your CRM, billing system, or internal tools, our business automation team can build workflows that give your agents better context and route conversations to the right people faster.

HelpScout consultants

Zendesk

AI & Automation

Zendesk is a customer support platform that manages support tickets, live chat, phone calls, and self-service knowledge bases from a single interface. It is widely used by support teams of all sizes to track customer issues from first contact through to resolution. Zendesk also includes reporting tools, SLA management, and customer satisfaction surveys to help teams measure and improve their support quality. The n8n Zendesk node lets you automate ticket operations — creating tickets from external sources, updating ticket fields, adding comments, assigning agents, and pulling ticket data into other systems. This is valuable for teams that need to connect their support workflow with CRMs, project management tools, billing systems, or internal communication channels. Instead of agents manually updating multiple systems, n8n handles the data flow between them. Osher builds Zendesk integrations for Australian businesses that want to reduce manual ticket handling and improve response times. Common projects include routing tickets based on customer tier, syncing ticket data with Salesforce or HubSpot, auto-creating Jira issues from bug reports, and building dashboards that combine Zendesk metrics with data from other sources. If your support team is doing repetitive admin work between systems, our integration team can automate those processes.

Zendesk consultants

Facebook Trigger

AI & Automation

The Facebook Trigger node in n8n monitors your Facebook Pages for specific events and starts a workflow when they occur. It uses Facebook’s Webhooks API to listen for new posts, comments, reactions, and other page interactions in real time. When someone comments on your page, leaves a review, or sends a message, the trigger fires and passes the event data into your n8n workflow for processing. This is useful for businesses that want to respond quickly to social media activity without someone constantly watching the Facebook notification stream. Common automations include logging all comments to a spreadsheet for review, sending Slack alerts when someone mentions a product issue, syncing lead data from Facebook forms to a CRM, or routing negative feedback to a customer service team for fast follow-up. Osher helps Australian businesses connect their Facebook Page activity to internal systems. If your marketing or support team needs faster response times on social media, or you want to capture engagement data automatically for reporting, our sales automation team can build workflows that turn Facebook interactions into actionable tasks across your business.

Facebook Trigger consultants

TheHive

AI & Automation

TheHive is an open-source security incident response platform built for SOC teams, CSIRTs, and anyone handling cybersecurity incidents. It gives security analysts a central place to create cases, track observables (like IP addresses, domains, and file hashes), assign tasks to team members, and collaborate on investigations. It integrates tightly with MISP for threat intelligence sharing and Cortex for automated observable analysis. In n8n, the TheHive node lets you automate common incident response actions — creating cases, adding observables, updating task statuses, and pulling case data into other systems. This is particularly useful for organisations that want to reduce the manual overhead of incident documentation and ensure consistent response procedures across their team. Osher works with Australian organisations to connect TheHive into broader automation workflows. A typical setup might automatically create TheHive cases from SIEM alerts, enrich observables through Cortex, and push status updates to Slack or Microsoft Teams. If your security team is spending too much time on manual case management, our systems integration team can help you automate the repetitive parts.

TheHive consultants

Telegram Trigger

AI & Automation

The Telegram Trigger node in n8n starts a workflow whenever something happens in a Telegram chat. It listens for incoming messages, commands, callback queries (button clicks), and other events from the Telegram Bot API, then passes that data into your n8n workflow for processing. This makes it possible to build chatbots, notification systems, and interactive tools that live inside Telegram. Telegram is widely used for team communication, customer support channels, and even as a lightweight interface for internal tools. The Trigger node turns a Telegram bot into the front door for an automation workflow. Someone sends a message or clicks a button in Telegram, and n8n picks it up and does something with it: looks up information, creates a record in another system, sends a response, or kicks off a longer process. Practical examples include customer support bots that look up order status and respond in the chat, internal operations bots that let field staff submit reports via Telegram, and alert systems that let recipients acknowledge incidents by clicking a button. The Trigger node handles the webhook from Telegram, so your workflow receives structured data about who sent the message, what they said, and which chat it came from. At Osher Digital, we build Telegram-based automation for clients who want a quick, accessible interface for their workflows without building a full web application. We handle the bot setup, webhook configuration, conversation flow design, and integration with your back-end systems through n8n. Learn more about our business automation services.

Telegram Trigger consultants