Twilio Trigger
Twilio Trigger is an n8n node that starts a workflow whenever a Twilio event occurs — an incoming SMS, a phone call, a WhatsApp message, or a voice call status change. It turns your n8n instance into a real-time communication processor, reacting to customer messages the moment they arrive rather than polling for updates on a schedule.
Businesses use this trigger to build responsive customer interactions without custom server code. When a customer texts your Twilio number, the trigger fires immediately and your workflow takes over — routing the message to the right team, sending an automated reply, logging the interaction in your CRM, or passing the message to an AI agent for intelligent response generation. The same applies to inbound calls, voicemail notifications, and WhatsApp conversations.
For companies handling customer inquiries via SMS or WhatsApp, Twilio Trigger is the entry point for building AI-powered agents that respond in seconds rather than hours. Our team has built Twilio-triggered workflows for appointment confirmations, support ticket creation, lead qualification, and two-way conversational AI. Combined with business automation downstream, you can handle a significant volume of customer communications without adding headcount — each message gets processed, categorised, and routed automatically.