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Customer Support & Help Desk

Articles, blogs, guides and how-tos about business process automation.

  • Vonage

    Vonage

    Vonage is a cloud communications platform that provides APIs for SMS, voice, video, and messaging across channels like WhatsApp, Facebook Messenger, and Viber. It gives businesses programmable communication tools that embed directly into applications and workflows. Customer experience teams, contact centre operators, and developers use Vonage to build multi-channel communication flows — sending notifications via SMS, handling inbound calls, running video consultations, and managing conversations across messaging apps from a unified platform. Osher integrates Vonage with your business systems using n8n to automate communication workflows. When a customer action triggers a notification — a booking confirmation, a support escalation, a delivery update — Vonage handles the delivery across the right channel while n8n orchestrates the logic. Our system integration services connect Vonage to your CRM, helpdesk, and internal tools so messages are timely, personalised, and tracked. If your customer communications are fragmented across multiple tools with manual steps in between, talk to us about unifying them through Vonage and n8n.
    Vonage consultants
  • Intercom

    Intercom

    Intercom is a customer messaging platform that combines live chat, chatbots, help desk ticketing, and product tours into one system. It lets businesses talk to customers directly through their website or app, manage support conversations, and automate common responses — all from a single inbox. Customer support teams, sales teams, and product managers use Intercom to handle inbound enquiries, qualify leads, onboard new users, and resolve support tickets. It is widely used by SaaS companies and online businesses that need to communicate with customers at scale without losing the personal touch. Osher integrates Intercom with your CRM, helpdesk, and internal tools using n8n workflows. When a customer starts a conversation, we can automatically pull their account data from your CRM, route the conversation to the right team, and log the interaction for reporting. Our AI agent development team also builds intelligent chatbots on top of Intercom that handle common questions and escalate complex issues to human agents. See how we applied similar automation in our talent marketplace case study. If your support team is overwhelmed by repetitive enquiries, get in touch to see how Intercom automation can free them up.
    Intercom consultants
  • AWS Transcribe

    AWS Transcribe

    AWS Transcribe is Amazon’s speech-to-text service that converts audio and video recordings into accurate, time-stamped text. It supports automatic language detection, speaker identification, custom vocabularies, and real-time streaming transcription — making it a go-to tool for businesses that need to process voice data at scale without building their own speech recognition models. The real value of AWS Transcribe shows up when it is connected to downstream workflows. Call centre recordings can be automatically transcribed, analysed for sentiment, and routed to support teams. Meeting recordings become searchable documents. Podcast episodes get turned into blog content. Medical consultations are transcribed with specialised vocabulary models. All of this can happen without anyone clicking a button. Osher helps businesses wire AWS Transcribe into their operations using automated data processing pipelines. We build workflows that pick up audio files, send them to Transcribe, process the results, and push structured text into your CRM, knowledge base, or analytics platform — automatically. If your team is still manually transcribing calls or losing valuable insights buried in audio recordings, we can fix that. Reach out to discuss how AWS Transcribe fits into your data workflow.
    AWS Transcribe consultants
  • MessageBird

    MessageBird

    MessageBird (now Bird) is a communications platform that lets businesses send and receive messages across SMS, WhatsApp, email, voice, and other channels through a single API. It handles transactional messages like order confirmations and appointment reminders, as well as conversational messaging for customer support — all with built-in delivery tracking, failover between channels, and compliance with regional messaging regulations. For businesses running customer-facing operations, MessageBird solves the fragmentation problem. Instead of managing separate providers for SMS, WhatsApp, and email, teams use one platform with unified reporting. When connected to automation workflows, customer communications happen automatically — order status updates go out via WhatsApp, appointment reminders fire via SMS, and support tickets trigger the right channel based on customer preference. Osher integrates MessageBird into business automation workflows so customer communications run on autopilot. We build systems where events in your CRM, booking platform, or e-commerce store automatically trigger the right message on the right channel, with fallback logic if the primary channel fails. If your team is manually sending notifications or juggling multiple messaging providers, talk to us about consolidating and automating your communications with MessageBird.
    MessageBird consultants
  • ServiceNow

    ServiceNow

    ServiceNow is an enterprise IT service management (ITSM) platform used by large organisations to manage incidents, service requests, change management, and IT asset tracking. The n8n integration connects ServiceNow to your other business systems, automating ticket creation, status updates, and data syncing across platforms without relying on ServiceNow custom scripting. IT teams and managed service providers use the ServiceNow integration to automatically create incidents from monitoring alerts, sync ticket status with project management tools, push resolution data to knowledge bases, and route service requests to the correct assignment groups. This reduces the manual work of keeping ServiceNow in sync with external systems. At Osher, we build ServiceNow integration workflows for organisations that need their ITSM platform connected to monitoring tools, communication channels, and business applications. We handle the API configuration, data mapping, and workflow logic so your IT team can focus on resolving incidents rather than manually updating multiple systems. See our system integration services. If your IT team is spending time on manual ticket updates, duplicate data entry across systems, or delayed incident response due to disconnected tools, contact us to discuss how ServiceNow automation can streamline your IT operations.
    ServiceNow consultants
  • Zendesk Trigger

    Zendesk Trigger

    Zendesk Trigger enables real-time event detection from your Zendesk helpdesk — firing workflows whenever tickets are created, updated, assigned, or resolved. Instead of polling for changes on a schedule, trigger-based automation means your response processes start the moment something happens in your support queue. Support teams often struggle with the gap between a ticket arriving and the right action being taken. Routing, prioritisation, escalation, and customer acknowledgement all take time when done manually. For businesses handling hundreds of tickets daily, those delays compound into slower resolution times and frustrated customers. With Zendesk Trigger connected to n8n, you can build workflows that react instantly: auto-classify tickets using keywords or AI-based analysis, route them to the correct team, send personalised acknowledgement emails, escalate high-priority issues to Slack, or update your CRM with the latest support interaction. The trigger fires in real time, so nothing sits idle. This kind of process automation is particularly valuable for scaling support operations without proportionally scaling headcount. If your team is spending more time triaging tickets than actually solving problems, we can design a workflow that handles the routing and classification automatically, letting your agents focus on resolution.
    Zendesk Trigger consultants
  • seven

    seven

    Seven is an SMS and messaging platform that lets businesses send text messages, notifications, and alerts at scale. If you’re still manually sending SMS reminders or juggling multiple messaging tools, you’re burning hours that could be automated. The real power of Seven comes when you connect it to your existing business systems through workflow automation. Think order confirmations sent the moment a purchase lands, appointment reminders triggered from your calendar, or delivery updates fired off when a shipment status changes — all without anyone touching a keyboard. Common automations we build with Seven include: Sending SMS alerts when CRM deals reach specific stages Triggering appointment reminders from booking systems Dispatching delivery notifications from logistics platforms Broadcasting time-sensitive updates to customer segments Routing incoming SMS responses to the right team member Seven’s API handles high-volume messaging reliably, which matters when you’re sending thousands of messages daily. Pair that with business automation and you’ve got a messaging system that runs itself. Our AI consulting team helps businesses integrate Seven into their workflows so messages go out at exactly the right moment — no delays, no missed sends, no manual effort. Whether you need transactional SMS, marketing campaigns, or operational alerts, we can wire Seven into your stack and make it hands-free.
    seven consultants
  • PagerDuty

    PagerDuty

    PagerDuty is an incident management platform used by operations and engineering teams to detect, triage, and resolve critical issues fast. When something breaks — a server goes down, an API stops responding, or a payment system throws errors — PagerDuty routes alerts to the right on-call person via SMS, phone call, push notification, or email, and tracks the incident through to resolution. Integrating PagerDuty with n8n adds a layer of intelligent automation to your incident response. Instead of relying solely on monitoring tools to trigger PagerDuty alerts, you can use n8n to create incidents based on custom conditions from any data source: failed n8n workflows, abnormal database metrics, customer complaint spikes, or business KPIs that cross critical thresholds. Common automation patterns include creating PagerDuty incidents when an e-commerce checkout error rate exceeds a threshold, automatically escalating unacknowledged incidents after a set period, and syncing incident data to Jira or Slack for post-incident tracking and communication. Downtime costs real money, and the faster your team can respond, the less damage is done. At Osher, we have built monitoring and alerting workflows for businesses that need to know about problems before their customers do. Our BOM weather data pipeline project included automated error handling that flagged data processing failures in real time. If your incident response relies on manual monitoring or scattered alerts, our system integration team can connect your monitoring stack with PagerDuty through n8n. Our AI consulting team can help you design an alerting strategy that matches your team’s structure and on-call rotation.
    PagerDuty consultants
  • Zammad

    Zammad

    Zammad is an open-source helpdesk and ticketing system used by support teams to manage customer enquiries across email, phone, chat, and social media from a single interface. It tracks ticket status, assigns agents, and maintains a full conversation history — making it a solid choice for businesses that want control over their support infrastructure without vendor lock-in. Integrating Zammad with n8n opens up powerful automation possibilities for support operations. You can automatically create tickets from external sources (web forms, chatbots, monitoring alerts), route tickets to the right team based on content or priority, and sync ticket data with your CRM or project management tools. Practical use cases include escalating high-priority tickets to PagerDuty, syncing resolved tickets to a knowledge base, and sending satisfaction surveys after ticket closure. For teams handling repetitive support requests, n8n can auto-respond to common questions or enrich tickets with customer data from external systems before an agent even sees them. Australian businesses running self-hosted support platforms often pair Zammad with n8n to reduce ticket handling time and improve first-response rates. Our system integration team at Osher has connected helpdesk platforms to CRMs, billing systems, and notification channels for clients across multiple industries. If your support team is spending too much time on manual ticket triage, our business automation services can help you build workflows that handle the repetitive work. Talk to our AI consulting team about what is possible with your current setup.
    Zammad consultants
  • Customer Messenger (n8n training)

    Customer Messenger (n8n training)

    Customer Messenger n8n Training refers to using n8n workflows alongside customer messaging and live chat platforms to automate support conversations, route enquiries, and train teams on building chat-based automations. This includes integrations with tools like Intercom, Crisp, LiveChat, and other messenger-style support platforms. With n8n, you can build workflows that respond to incoming chat messages automatically, route conversations to the right team based on the customer’s question, create support tickets from chat transcripts, and sync chat data with your CRM. For teams using AI-powered chatbots, n8n acts as the orchestration layer — connecting the chatbot’s output to backend systems for order lookups, account updates, or knowledge base searches. Practical examples include auto-responding to common questions (business hours, pricing, shipping status) while escalating complex issues to a human agent, enriching chat conversations with customer data pulled from your CRM before an agent responds, and logging all chat interactions to a database for quality assurance and training purposes. At Osher, we have built AI-powered support workflows for clients across several industries. Our patient data entry automation project shows how we connected front-end data capture with backend processing systems. For businesses that want to reduce support response times and free up their team from repetitive enquiries, our AI agent development services can help you build intelligent chat workflows. Talk to our AI consulting team about automating your customer support operations, or explore our custom AI development options for more advanced conversational AI solutions.
    Customer Messenger (n8n training) consultants
  • Freshdesk

    Freshdesk

    Freshdesk is a cloud-based customer support platform that helps businesses manage tickets, automate repetitive support tasks, and deliver faster resolutions across email, chat, phone, and social channels. It suits teams of all sizes, from small startups handling a few dozen tickets a week to enterprise support desks processing thousands daily. When connected to your broader tech stack, Freshdesk becomes far more useful. Osher Digital builds integrations that sync Freshdesk with CRMs, project management tools, internal databases, and communication platforms. This means ticket data flows automatically where it needs to go, without manual copy-pasting between systems. For example, a new Freshdesk ticket can trigger a Slack notification to the right team, create a linked record in your CRM, and update a shared dashboard, all without anyone lifting a finger. Common automation patterns include auto-routing tickets based on keywords or customer tier, escalating overdue tickets to managers, syncing resolution data back to your CRM for reporting, and triggering follow-up surveys after ticket closure. These workflows reduce response times and free your support team to focus on complex issues that actually need human attention. If your support team is drowning in manual processes or your Freshdesk data sits isolated from the rest of your business, our system integration services can connect the dots and build workflows that keep everything in sync.
    Freshdesk consultants
  • Line

    Line

    Line is a messaging platform used by over 200 million people, primarily across Japan, Thailand, Taiwan, and Indonesia. As an automation node, it allows workflows to send text messages, images, stickers, and rich interactive content to Line users and groups, and receive incoming messages that trigger automated response workflows and chatbot interactions. Businesses with customers or operations in Asia-Pacific markets use the Line integration to automate customer communications, send transactional notifications, and build chatbot experiences on a platform their audience already uses daily. Instead of manually messaging customers through the Line app or relying on separate chatbot platforms, Line messaging becomes part of your broader business automation stack. Osher connects Line messaging into multi-channel communication workflows using n8n. Our AI consulting team helps organisations build automated customer engagement systems that send order confirmations, appointment reminders, support responses, and targeted marketing messages through Line alongside email, SMS, and other messaging channels, giving your customers a consistent experience regardless of which platform they use to reach you.
    Line consultants
  • Mautic Trigger

    Mautic Trigger

    Mautic Trigger is the event-driven connector for Mautic, an open-source marketing automation platform. It fires when contacts interact with your marketing campaigns — opening emails, clicking links, submitting forms, visiting tracked pages, reaching lead scores, or moving through automated campaign workflows. Because Mautic is self-hosted, you retain full control over your contact data and marketing operations. Marketing teams, growth teams, and agencies that want marketing automation without per-contact SaaS pricing use Mautic. It provides email marketing, landing pages, lead scoring, contact segmentation, campaign workflows, and dynamic content — similar functionality to HubSpot or Marketo but with no per-contact fees and full data ownership. At Osher, we connect Mautic triggers to your CRM, sales tools, and operational systems so marketing engagement data drives business actions automatically. When a contact reaches a high lead score, our automations can create a qualified lead in Pipedrive, notify the assigned sales rep in Slack, and schedule a follow-up task. When a form submission arrives, the contact can be enriched with company data, segmented by interest, and routed to the right nurture campaign. Our AI agent development team also builds intelligent scoring models that use contact behaviour patterns from Mautic to predict purchase readiness, so your sales team focuses on the contacts most likely to convert.
    Mautic Trigger consultants
  • Reddit

    Reddit

    Reddit is a social platform organised into topic-specific communities called subreddits, where users share links, text posts, images, and discussions. With over 100,000 active communities, it serves as a real-time source of consumer opinions, product feedback, industry discussions, and trending topics across virtually every niche. Marketing teams, product managers, and customer support departments use Reddit monitoring to track brand mentions, identify customer pain points, gather competitive intelligence, and spot emerging trends before they hit mainstream channels. The platform’s upvote system naturally surfaces the most relevant content within each community. At Osher, we build automations that pull Reddit data into your existing business workflows. This includes monitoring specific subreddits for brand mentions or keywords, collecting post and comment data for sentiment analysis, and triggering alerts when relevant discussions appear. For example, we can set up a workflow that watches industry subreddits for questions about your product category and routes those posts to your sales or support team in Slack or email. Our sales automation services connect Reddit signals directly to your outreach workflows, so your team can respond to potential customers while conversations are still active.
    Reddit consultants
  • Salesforce

    Salesforce

    Salesforce is the world’s most widely adopted CRM platform, used by sales, marketing, and service teams to manage customer relationships, track deals, and run business processes. The Salesforce node connects your automation workflows directly to Salesforce objects like Leads, Contacts, Accounts, Opportunities, and Cases, letting you create, read, update, and delete records programmatically. Automation use cases span the entire customer lifecycle. Marketing teams push qualified leads from web forms and ad platforms into Salesforce. Sales teams automate deal stage updates, task creation, and follow-up reminders. Support teams route incoming cases, escalate based on SLA rules, and sync resolution data back to customer records. The Salesforce node eliminates the repetitive data entry that eats into selling time. Osher designs sales automation systems that put Salesforce at the centre of your revenue operations. We connect your CRM to lead sources, communication tools, quoting systems, and reporting dashboards so data flows automatically between systems. Our clients typically see their sales teams spend less time on admin and more time on actual selling, because the manual CRM updates and cross-system data transfers happen in the background.
    Salesforce consultants
  • WhatsApp Business Cloud

    WhatsApp Business Cloud

    WhatsApp Business Cloud is Meta’s official API for sending and receiving WhatsApp messages at scale. Unlike the basic WhatsApp Business app (which is tied to a single phone), the Cloud API lets businesses send template messages, respond to customer-initiated conversations, share product catalogues, process payments, and build interactive message flows with buttons and list menus — all through a programmable API that integrates with your existing systems. The n8n WhatsApp Business Cloud node connects this API to your automation workflows. It can trigger a workflow when a customer sends a message, send template messages (order confirmations, appointment reminders, shipping updates), and respond to incoming queries by routing them to AI chatbots, CRM records, or human agents based on the message content. For Australian businesses, WhatsApp is particularly valuable for communicating with international customers and suppliers, especially in the Asia-Pacific region where WhatsApp usage is dominant. At Osher, we build WhatsApp Business Cloud automations for clients who need to handle customer conversations at scale without adding headcount. Typical builds include automated appointment booking flows, order status lookups triggered by a customer message, AI-powered first-response bots that handle common questions and escalate complex ones to staff, and CRM-integrated conversation logging so your sales team sees every WhatsApp interaction in their pipeline. If your team is drowning in WhatsApp messages or manually copying information between WhatsApp and your business systems, our business automation services can connect WhatsApp to the rest of your stack and automate the repetitive parts.
    WhatsApp Business Cloud consultants
  • Twilio

    Twilio

    Twilio is a cloud communications platform that provides APIs for sending and receiving SMS messages, making and receiving phone calls, sending WhatsApp messages, and handling video. Rather than building telephony infrastructure or negotiating carrier agreements, developers use Twilio’s APIs to add communication capabilities to their applications programmatically. You get a phone number from Twilio, and then use their API to send messages or handle incoming calls with webhooks. The problem Twilio solves is communication at scale. When a business needs to send appointment reminders via SMS, verify phone numbers with one-time codes, notify field workers about new jobs, or route incoming calls to the right department, doing this manually does not scale. Twilio makes these interactions programmable — triggered by events in your other systems. In n8n, the Twilio node can send SMS and WhatsApp messages using Twilio’s Messaging API. This makes it straightforward to add SMS notifications to any automation workflow — send an alert when a monitoring check fails, confirm an appointment when a calendar event is created, or notify a sales rep when a high-value lead comes in. Incoming messages can trigger n8n workflows via Twilio webhooks. Osher integrates Twilio into business automation projects where clients need SMS or WhatsApp as part of their workflows. We also use it for AI agent systems that communicate with users via text message, and in sales automation setups where lead notifications need to reach people on their phones immediately.
    Twilio consultants
  • Gmail Trigger

    Gmail Trigger

    The Gmail Trigger node in n8n monitors a Gmail inbox for new emails matching specified criteria and starts a workflow when matching messages arrive. Gmail is the email platform for Google Workspace (and personal Google accounts), and the trigger turns incoming email into automated action — routing support requests to a ticketing system, extracting data from structured emails, forwarding attachments to cloud storage, or notifying teams about important messages in Slack. The problem this solves is manual email triage. Many business processes still run on email: customers send enquiries, suppliers send invoices, partners send reports, systems send alerts. Someone has to read each email, decide what to do with it, and then take action in another system. The Gmail Trigger automates that first step — detecting the right emails and kicking off the appropriate workflow. The trigger connects via OAuth2 to a Gmail account and polls for new messages at a configurable interval. You can filter by label, sender, subject keywords, or other Gmail search criteria. When matching emails arrive, the trigger outputs the message data — subject, body (plain text and HTML), sender, recipients, date, attachments, and Gmail labels — to the next node in your workflow. Osher uses Gmail triggers in business automation projects where email is a key input channel. We also build AI agent workflows that use the Gmail Trigger to process incoming emails with AI — classifying intent, extracting structured data, and routing to the right team or system automatically.
    Gmail Trigger consultants
  • HubSpot

    HubSpot

    HubSpot is a CRM and marketing platform that manages contacts, deals, companies, tickets, and marketing campaigns in one place. In n8n, the HubSpot node connects your CRM data to the rest of your tech stack, allowing you to automate lead management, deal pipeline updates, contact syncing, and customer communication workflows. The n8n HubSpot node supports operations across HubSpot’s core objects. You can create, update, get, and delete contacts, deals, companies, and tickets. You can also manage engagement activities (emails, calls, meetings, notes), work with lists, and update deal stages in your pipeline. The node uses HubSpot’s v3 API with OAuth2 or API key authentication. The most common problem we see is CRM data sitting in isolation. Leads come in from the website but nobody follows up quickly. Deal stages update in HubSpot but the team does not get notified. Customer data exists in HubSpot and the accounting system but the two are not synced. The HubSpot node in n8n fixes this by connecting HubSpot to your other tools: when a form submission creates a contact, automatically enrich it with data from other sources. When a deal moves to “Closed Won”, trigger an onboarding workflow in your project management tool. At Osher, HubSpot integration is one of our most-requested projects. Our sales automation team connects HubSpot to accounting software, project management tools, and communication platforms for Australian businesses. We also build AI-powered agents that enrich HubSpot contact data, score leads, and automate follow-up sequences based on deal pipeline activity.
    HubSpot consultants
  • X (Formerly Twitter)

    X (Formerly Twitter)

    The X (formerly Twitter) node in n8n lets you post tweets, search for tweets, manage direct messages, and interact with the X API from inside your automation workflows. You can use it to automate social media posting, monitor brand mentions, track hashtags, and pull engagement data into your reporting systems. For businesses, the biggest challenge with X is consistency. Posting regularly, responding to mentions promptly, and tracking what people say about your brand requires constant attention. The n8n X node automates the repetitive parts: schedule posts from a content calendar, route mentions to your support team, log engagement metrics in a spreadsheet, or trigger alerts when specific keywords appear. The node supports the X API v2 and requires OAuth 2.0 authentication through a developer account. You can create tweets (with text, media, and polls), search recent tweets by keyword or hashtag, retrieve user timelines, and manage direct messages. Rate limits apply based on your X API access tier. At Osher, we build X automation workflows for marketing teams and customer support operations. Our sales automation team connects X to CRMs so that leads generated from social interactions are captured automatically. Our AI agent development team builds sentiment analysis workflows that monitor brand mentions on X and categorise them for response prioritisation.
    X (Formerly Twitter) consultants
  • Gmail

    Gmail

    The Gmail node in n8n connects directly to the Gmail API using OAuth2 authentication, giving your workflows full programmatic access to send, read, reply to, label, and organise emails. Unlike generic SMTP/IMAP connections, the Gmail node works with Gmail-specific features such as labels, threads, and the Gmail search syntax (e.g., from:[email protected] has:attachment after:2026/01/01). This matters for businesses because email is still where most client communication, invoices, approvals, and notifications land. The Gmail node lets you pull specific emails into an n8n workflow, extract data from them, and pass that data to CRMs, databases, project management tools, or accounting systems without anyone manually copying and pasting. It also works in the other direction: your workflows can send formatted emails, reply within existing threads, add labels, and move messages to specific folders. At Osher, we use the Gmail node in client projects ranging from sales automation (auto-logging inbound enquiries to a CRM) to automated data processing (extracting invoice details from email attachments). We built a similar email-driven workflow for a healthcare client automating patient data entry. If email is a bottleneck in your operations, our n8n team can automate it.
    Gmail consultants
  • Slack

    Slack

    The Slack node in n8n connects your workflows directly to the Slack API, allowing you to send messages, create channels, upload files, manage users, and react to events inside Slack workspaces. It supports both OAuth2 authentication and webhook-based integration, giving you full programmatic access to Slack from within your automations. Slack is where most teams already live during the workday, which makes it the ideal destination for automated notifications, alerts, and reports. Instead of switching between apps to check on the status of orders, deployments, support tickets, or workflow errors, your team gets updates delivered to the channels they already monitor. At Osher, Slack integration is part of almost every automation project we deliver. We build workflows that post structured alerts when n8n workflows fail, send daily sales summaries pulled from CRM data, notify support teams when high-priority tickets arrive, and deliver formatted reports from database queries directly into Slack channels. We also build interactive Slack workflows using Block Kit messages with buttons that trigger follow-up actions in n8n. The n8n Slack node supports operations across messages, channels, files, reactions, stars, and user groups. Combined with the Slack Trigger node (which listens for events in Slack and starts workflows), you can build full two-way automations between Slack and any other system in your stack. Talk to our integration team about connecting Slack to your business systems.
    Slack consultants
  • Discord

    Discord

    The Discord node in n8n connects your workflows to the Discord API, letting you send messages, manage channels, handle server members, and interact with Discord communities programmatically. It supports both bot token authentication and webhook-based messaging, covering a wide range of Discord operations from simple notifications to full server management. Discord has grown well beyond gaming into a platform used by businesses, developer communities, crypto projects, SaaS companies, and education providers for community engagement and team communication. Automating Discord interactions means your community stays informed and active without someone manually posting updates around the clock. At Osher, we build Discord automations for clients who manage active communities or use Discord internally for team communication. Common implementations include: posting automated announcements when new content is published, sending alert messages when systems go down or errors occur, syncing Discord activity data with CRM or analytics tools, and building bot workflows that respond to user commands with data pulled from APIs or databases. These automation workflows keep communities engaged without consuming staff time. The n8n Discord node handles sending messages (with embeds and attachments), managing channels and roles, retrieving member lists, and executing server management operations. Combined with Discord webhook triggers, you can build interactive bots that respond to community activity in real time. Contact our integration team to connect Discord with your business systems.
    Discord consultants
  • Telegram

    Telegram

    Telegram is a cloud-based messaging platform with a powerful Bot API that makes it one of the easiest messaging services to integrate into automated workflows. The Telegram node in n8n connects your workflows to Telegram bots, letting you send messages, photos, documents, and location data to individual users, groups, or channels programmatically. The node supports both sending and receiving. As a trigger, it listens for incoming messages to your Telegram bot and starts a workflow when someone sends a command or message. As an action node, it sends messages, files, or media from your workflow to specified Telegram chats. This two-way communication makes Telegram a practical interface for interacting with automations on the go. Common uses include sending real-time alerts when workflows complete or fail, building conversational interfaces for internal tools (e.g., a bot that lets staff check stock levels by typing a product code), and pushing notifications from monitoring systems to a team channel. Telegram’s generous API limits and free bot creation make it a cost-effective alternative to SMS for automated notifications. At Osher, we integrate Telegram into business automation and AI agent projects where teams need mobile access to their automation systems. We have built Telegram bots that serve as frontends for approval workflows, data lookup tools, and alert systems. Our n8n consulting team handles the full setup, from bot creation through to production deployment.
    Telegram consultants

  • Send Email

    The Send Email node in n8n sends emails directly from your workflows using an SMTP connection. Unlike email marketing platforms, this node sends transactional or operational emails as part of an automated process. Think order confirmations, report deliveries, alert notifications, and task assignments rather than marketing campaigns. The node connects to any SMTP server: Gmail, Outlook 365, Amazon SES, SendGrid, Mailgun, or your own mail server. You configure the SMTP credentials once, then use the node anywhere in your workflows to send emails with dynamic content pulled from the workflow data. Subject lines, body text, recipients, and attachments can all be populated from the data flowing through your automation. The node supports HTML email bodies, so you can send formatted messages with headings, tables, and links. It also handles file attachments, CC and BCC recipients, custom reply-to addresses, and plain-text fallback content. You can send to single recipients or loop through a list to send personalised emails to multiple people. At Osher, we use Send Email nodes in most business automation projects, usually for delivering reports, sending workflow completion summaries, and alerting team members when processes need attention. We also use it in sales automation workflows where leads receive personalised follow-ups based on their actions. Our n8n team configures SMTP settings for reliable delivery and sets up proper error handling so you know immediately if an email fails to send.
    Send Email consultants
  • IntakeQ integrations

    IntakeQ integrations

    IntakeQ is a practice management and intake form platform built for healthcare providers, allied health clinics, and wellness practitioners. It handles digital patient intake forms, appointment scheduling, secure messaging, and e-signatures, replacing paper-based processes that slow down front-desk operations and create compliance risks. The problem most clinics face: patients fill out forms on clipboards, staff manually key that data into practice management software, and information gets lost or entered incorrectly along the way. IntakeQ solves this by letting patients complete intake forms online before their appointment, with the data flowing directly into the clinic’s records. At Osher, we connect IntakeQ to broader clinic automation workflows using n8n. A typical setup pulls completed intake form data from IntakeQ via its API, routes it into the clinic’s existing systems (EHR, billing, CRM), and triggers follow-up actions like appointment confirmations or consent document delivery. We’ve built similar automated data processing pipelines for healthcare clients who needed to eliminate manual data entry from their intake process. Our work with automating patient data entry shows the kind of efficiency gains clinics can expect from this approach. If your practice is still copying patient information between systems by hand, an IntakeQ integration can cut that admin time significantly while reducing transcription errors. Talk to our team about connecting IntakeQ to your existing clinic software.
    IntakeQ integrations consultants
  • BugReplay

    BugReplay

    BugReplay is a browser-based bug reporting tool that records screen activity along with browser console logs, network requests, and system environment details. When a tester or user encounters a bug, BugReplay captures a video of what happened on screen while simultaneously logging the technical data developers need to reproduce the issue. The result is a shareable link containing both the visual replay and the underlying technical context. The problem BugReplay solves is the gap between “what the user saw” and “what the developer needs.” Most bug reports are screenshots with vague descriptions. Developers waste time trying to reproduce issues without knowing what browser was used, what network requests failed, or what console errors appeared. BugReplay captures all of this automatically alongside the screen recording, which shortens the time from report to fix. Osher integrates BugReplay into QA and development workflows where client-facing applications are being tested. We connect BugReplay outputs to issue trackers so that development teams receive complete, actionable bug reports without needing to go back and forth with testers for missing details. This fits into our broader approach to business process automation, where reducing manual handoffs speeds up delivery cycles.
    BugReplay consultants
  • Spike

    Spike

    Spike is a conversational email and team messaging platform that turns traditional email inboxes into chat-style interfaces. Instead of formal email threads with headers and signatures, Spike presents messages as real-time conversations, combining email, group chat, video calls, and collaborative notes in a single app. It works with any existing email provider (Gmail, Outlook, IMAP) without requiring contacts to switch platforms. The core problem Spike addresses is email overload. Teams that rely heavily on email end up buried in long threads, duplicated information, and slow response loops. Spike strips away the formatting clutter and presents email as instant messaging, which speeds up internal communication while keeping the universal compatibility of email for external contacts. Osher integrates Spike into broader business automation workflows where communication triggers need to kick off downstream processes. For example, an incoming customer email in Spike can automatically create a support ticket, update a CRM record, or trigger a task assignment in your project management tool. Our system integration team connects Spike’s functionality to the rest of your tech stack so nothing falls through the cracks.
    Spike consultants
  • Ideta

    Ideta

    Ideta is a no-code chatbot platform that lets businesses build conversational AI assistants and deploy them across websites, Facebook Messenger, WhatsApp, and other messaging channels. It provides a visual drag-and-drop builder for designing conversation flows, with built-in natural language processing (NLP) and the ability to hand over complex queries to human agents. The problem Ideta solves is repetitive customer enquiry handling. Most support teams spend a large portion of their time answering the same questions: business hours, pricing, order status, booking availability. Ideta automates these common interactions so that human agents focus on complex issues that actually need their attention. At Osher, we integrate Ideta with CRM systems, booking platforms, and knowledge bases as part of our AI agent development work. A typical project connects an Ideta chatbot to a client’s CRM via n8n, so the bot can look up customer records, check order status, or create support tickets in real time during conversations. We also build escalation workflows that route complex queries to the right human agent with full conversation context. For a real example of how we build AI-driven customer-facing systems, see our talent marketplace AI case study. Ideta works well for small to mid-size businesses that want to automate customer support, lead qualification, or appointment booking without hiring a development team to build a custom chatbot from scratch.
    Ideta consultants
  • Omeda

    Omeda

    Omeda is a customer data platform (CDP) built for media and publishing companies. It unifies audience data from subscriptions, email engagement, website behaviour, event attendance, and advertising interactions into a single customer profile. Publishers use it to manage paid and controlled circulation, segment audiences for targeted campaigns, and generate revenue reports across print, digital, and event channels. The problem Omeda solves is fragmented audience data. Media companies typically have subscriber lists in one system, email engagement data in another, website analytics in a third, and event registrations in a fourth. This makes it difficult to understand who your audience actually is, what content they consume, and how to reach them effectively. Omeda consolidates all of these data sources into unified profiles, giving you a single view of each audience member across every channel. At Osher, we integrate Omeda with marketing automation tools, content management systems, and analytics platforms using n8n. A common setup syncs Omeda audience segments with your email marketing platform so campaigns target the right people based on their full cross-channel behaviour, not just email opens. We also build workflows that push Omeda data into business intelligence tools for revenue reporting and audience analysis. If your organisation manages audiences across multiple channels and needs a unified view of your subscribers, our automated data processing team can integrate Omeda with your existing marketing and analytics stack.
    Omeda consultants
  • Greip

    Greip

    Greip is a fraud prevention and IP intelligence API that helps businesses detect fraudulent transactions, validate payment methods, and block suspicious activity before it causes damage. It provides real-time IP geolocation, VPN/proxy detection, disposable email checks, and credit card BIN validation through a single REST API. Most businesses discover they need a tool like Greip after absorbing chargebacks or dealing with fake signups that pollute their customer data. Greip sits between your payment flow and your database, checking each transaction or registration against known fraud patterns. It flags risky IP addresses, identifies users hiding behind VPNs or proxies, and validates whether an email address is disposable or legitimate. At Osher, we connect Greip’s API into automated workflows using n8n so that fraud checks happen without manual review. A typical setup routes incoming form submissions or checkout events through Greip’s validation endpoints, then triggers different actions based on the risk score: approve, flag for review, or block outright. This removes the bottleneck of manual fraud screening while keeping false positives low. If you need fraud detection built into your existing systems, our system integration team can wire Greip into your payment stack, CRM, or customer onboarding flow.
    Greip consultants
  • Convi

    Convi

    Convi is an AI-powered conversation intelligence platform built for sales teams. It records, transcribes, and analyses sales calls to give managers and reps actionable insights about what works and what does not in customer conversations. Instead of relying on reps to self-report how calls went, Convi provides objective data: talk-to-listen ratios, keyword usage, sentiment shifts, objection handling, and adherence to sales methodology. The problem Convi addresses is that most sales managers have no visibility into what actually happens on calls. They rely on CRM notes (often incomplete) and win/loss reports (too late to fix anything). Convi gives them the ability to review real conversations, identify coaching opportunities, and spot patterns across the entire team without sitting in on every call. Key features include: Automatic call recording and transcription for sales conversations AI-powered analysis of talk-to-listen ratios, keywords, and objection handling Sentiment analysis tracking customer engagement throughout each call Customisable scorecards for evaluating calls against your sales methodology Deal intelligence with risk indicators based on conversation patterns CRM integration for automatic call logging and note attachment Team performance dashboards comparing reps and tracking improvement Convi is used by B2B sales teams, call centres, and any revenue organisation that wants to improve win rates through better conversations. At Osher Digital, our sales automation team integrates Convi with CRM platforms and coaching tools, so call insights feed directly into deal records, manager dashboards, and training workflows without reps doing extra admin.
    Convi consultants
  • Chatling

    Chatling

    Chatling is a no-code AI chatbot builder that lets businesses create custom chatbots trained on their own data. You feed it your website pages, help documents, PDFs, or plain text, and Chatling generates a chatbot that answers visitor questions using that specific information rather than generic AI responses. The core value of Chatling is reducing support load without building anything from scratch. If your team spends hours answering the same questions via email or live chat, Chatling can handle those repetitive queries automatically. The chatbot sits on your website as a widget, responds instantly to visitor questions, and only escalates to a human when it encounters something outside its training data. Key features include: Train on website URLs, PDFs, FAQs, and custom text No-code chatbot builder with drag-and-drop interface Embeddable chat widget with customisable colours and branding Conversation analytics showing common questions and resolution rates Lead capture forms within the chat flow Multi-language support for international visitors WhatsApp and Messenger integration alongside website chat Chatling suits e-commerce businesses handling product questions, service companies fielding enquiries, and SaaS products with self-service support models. At Osher Digital, our AI agent development team helps businesses deploy Chatling as part of a broader customer engagement strategy, connecting it to CRM systems and support ticketing platforms so automated conversations still feed your sales pipeline and service records.
    Chatling consultants
  • Chatsonic

    Chatsonic

    Chatsonic is an AI chatbot built by Writesonic that combines large language model capabilities with real-time internet access. While standard AI chatbots work only with their training data, Chatsonic can pull current information from the web, making it useful for research, content creation, and answering questions that require up-to-date facts. The tool fills a gap for teams that need AI assistance but cannot afford answers based on outdated information. Marketing teams use it to draft content with current statistics, support teams use it to research competitor product changes, and operations teams use it to quickly summarise recent industry developments. Chatsonic also generates images alongside text, supports voice input, and allows you to configure different personas for varied use cases. Key features include: Real-time internet access for current information in responses Image generation alongside text output Voice input and conversational interaction Configurable personas for different use cases (e.g., travel advisor, copywriter) Chrome extension for in-browser AI assistance API access for integrating Chatsonic into custom applications Chatsonic is a good fit for content teams, research roles, and businesses that need quick AI-generated drafts grounded in current data. At Osher Digital, our AI consulting team helps organisations integrate Chatsonic into their content workflows and connect its API to internal systems, so AI-generated outputs feed directly into publishing pipelines or internal knowledge bases.
    Chatsonic consultants
  • echowin

    echowin

    echowin is an AI-powered phone system that answers business calls automatically using conversational AI. Rather than routing callers through frustrating touch-tone menus or letting calls ring out after hours, echowin uses natural language understanding to have actual conversations with callers, answer common questions, take messages, and route calls to the right person. The problem echowin solves is missed calls and poor phone experiences. Small and mid-sized businesses lose potential customers every time a call goes to voicemail or a caller gives up navigating an IVR menu. echowin replaces those outdated systems with an AI receptionist that sounds natural, understands context, and handles routine enquiries without human intervention. Key features include: AI-powered virtual receptionist that answers calls 24/7 Natural language call handling instead of rigid IVR menus Intelligent call routing to the right department or staff member Call transcription and summary delivered via email or CRM SMS follow-up capabilities after calls Integration with CRM systems for automatic contact logging Custom call flow configuration without coding echowin is a strong fit for professional services firms, medical practices, trades businesses, and any company where missed calls directly translate to lost revenue. At Osher Digital, our business automation team configures echowin alongside CRM and scheduling tools, so calls are not just answered but logged, followed up, and tracked through your sales pipeline automatically.
    echowin consultants
  • Wonderchat

    Wonderchat

    Wonderchat lets you build a custom AI chatbot trained on your own website content, knowledge base articles, PDFs, and other documentation. Instead of spending weeks coding a chatbot from scratch, you upload your content sources and Wonderchat generates a GPT-powered chatbot that can answer customer questions using your actual business information. The core problem Wonderchat solves is straightforward: most businesses have useful information scattered across help docs, FAQs, and product pages, but customers still email support with questions those resources already answer. Wonderchat turns that existing content into a conversational interface that responds instantly, reducing support ticket volume and giving customers faster answers. Key features include: Custom training on your URLs, sitemaps, PDFs, and knowledge base content Embeddable chat widget for any website with customisable branding Conversation logs and analytics to identify gaps in your documentation Handoff to human agents when the bot cannot resolve a query Multi-language support for international customer bases No-code setup requiring zero programming knowledge Wonderchat fits well for e-commerce stores fielding repetitive product questions, SaaS companies with detailed help centres, and service businesses that want 24/7 availability without hiring overnight support staff. At Osher Digital, we help businesses configure Wonderchat alongside their existing CRM and support tools so the chatbot slots into real workflows rather than operating in isolation.
    Wonderchat consultants