WhatsApp Business Cloud
WhatsApp Business Cloud is Meta’s official API for sending and receiving WhatsApp messages at scale. Unlike the basic WhatsApp Business app (which is tied to a single phone), the Cloud API lets businesses send template messages, respond to customer-initiated conversations, share product catalogues, process payments, and build interactive message flows with buttons and list menus — all through a programmable API that integrates with your existing systems.
The n8n WhatsApp Business Cloud node connects this API to your automation workflows. It can trigger a workflow when a customer sends a message, send template messages (order confirmations, appointment reminders, shipping updates), and respond to incoming queries by routing them to AI chatbots, CRM records, or human agents based on the message content. For Australian businesses, WhatsApp is particularly valuable for communicating with international customers and suppliers, especially in the Asia-Pacific region where WhatsApp usage is dominant.
At Osher, we build WhatsApp Business Cloud automations for clients who need to handle customer conversations at scale without adding headcount. Typical builds include automated appointment booking flows, order status lookups triggered by a customer message, AI-powered first-response bots that handle common questions and escalate complex ones to staff, and CRM-integrated conversation logging so your sales team sees every WhatsApp interaction in their pipeline. If your team is drowning in WhatsApp messages or manually copying information between WhatsApp and your business systems, our business automation services can connect WhatsApp to the rest of your stack and automate the repetitive parts.