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Empsing HR and recruitment automation

Empsing is an AI-powered speech analytics platform that transcribes, analyses, and extracts insights from audio conversations.

AI & AutomationHR & RecruitmentProductivity & Collaboration
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What we connect Empsing toWe integrate and automate Empsing alongside Emelia, Airparser, Ably, Freshdesk, Jasper, Uplead and hundreds of other systems.osher.com.auEmpsingintegrated & automatedEmeliaAirparserAblyFreshdeskJasperUplead
Empsing

What you can automate with Empsing

Empsing is an AI-powered speech analytics platform that transcribes, analyses, and extracts insights from audio conversations. It is designed for businesses that deal with high volumes of calls — sales teams, customer support centres, and compliance-heavy industries — where understanding what happens in conversations at scale is critical but listening to every recording manually is not feasible. The platform goes beyond basic transcription. Empsing identifies sentiment, detects keywords and topics, and flags conversations that match specific criteria. For sales teams, this means spotting which talk tracks correlate with closed deals. For compliance teams, it means catching policy breaches or missing disclosures without reviewing every call manually. The ability to search across thousands of conversations using natural-language queries turns audio archives from dead weight into an actionable data source. Audio data is one of the most underutilised assets in most organisations. Osher Digital’s AI consulting team works with businesses to identify where speech analytics can deliver real value — not as a novelty, but as part of a structured approach to understanding customer interactions. Our automated data processing services can connect Empsing’s outputs into your CRM or reporting dashboards, so insights reach the people who can act on them. If your organisation records calls and has never systematically analysed what is said in them, a tool like Empsing opens up possibilities. Paired with Osher Digital’s sales automation services, conversation insights can feed directly into coaching, pipeline management, and performance tracking workflows.

Empsing FAQs

Frequently Asked Questions

Common questions about how Empsing consultants can help with integration and implementation

Empsing processes phone calls, video meeting recordings, and uploaded audio files. It supports common audio formats and can integrate with call recording systems to receive files automatically. The platform is designed for business conversations rather than general-purpose audio transcription.

Transcription accuracy depends on audio quality, accents, and background noise. For clear business calls, accuracy is generally high. The platform improves over time as it processes more audio from your specific use case. You can review and correct transcriptions to improve ongoing accuracy.

Yes. Empsing analyses tone and language patterns to classify sentiment within conversations. It can identify shifts in customer mood — from frustrated to satisfied, or vice versa — and flag conversations where negative sentiment spikes. This helps prioritise which calls to review first.

Empsing can be configured to flag conversations where required disclosures are missing, prohibited language is used, or specific compliance scripts are not followed. This automates a process that would otherwise require manual review of every recorded call — which is impractical at scale.

Yes. Once conversations are transcribed and indexed, you can search across the entire archive using keywords, phrases, or natural-language questions. This makes it possible to find specific discussions, identify recurring themes, or locate conversations about particular products or issues.

Empsing supports integrations that allow conversation data, transcriptions, and insights to flow into CRM platforms and other business tools. This connects call analytics to customer records, making it easier for sales and support managers to access relevant conversation context.

How it works

Implementing Empsing

Step 1

Set Up Your Empsing Account

Register on the Empsing platform and configure your workspace. Define the types of conversations you will be analysing — sales calls, support interactions, compliance recordings, or a mix.

Step 2

Connect Your Audio Sources

Integrate Empsing with your call recording system, video conferencing platform, or upload audio files directly. Automated integrations ensure new recordings flow into Empsing for processing without manual uploads.

Step 3

Configure Analysis Parameters

Set up the specific insights you want to track — keywords, topics, sentiment thresholds, compliance phrases, or custom criteria. These parameters tell Empsing what to look for as it processes each conversation.

Step 4

Review Transcriptions and Insights

Access transcribed conversations through the dashboard. Review flagged items, sentiment scores, and topic summaries. Drill into specific calls that the platform has highlighted based on your configured criteria.

Step 5

Search and Filter Conversations

Use the search interface to find specific conversations across your archive. Filter by date, agent, sentiment, keyword, or topic. Export results for reporting or share specific conversations with team members who need to review them.

Step 6

Act on Insights

Use the patterns and insights from Empsing to inform coaching, process improvements, and compliance reporting. Connect outputs to your CRM or reporting tools so that conversation analytics become part of your regular business intelligence workflows.

Works well with Empsing

Other tools we connect and automate alongside Empsing.

EmeliaAirparserAblyFreshdeskJasperUplead

Empsing work usually lands in system integrations, AI agent development or n8n consulting.

Get in touch

Ready to automate Empsing?

Tell us what you want Empsing to talk to and we’ll map out the build, the cost and the payback.

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