Customer Usage Advisor
Customers receive bills without context on how their usage compares or where savings are possible. This AI agent analyses individual consumption patterns from smart meter data and delivers personalised insights that help customers reduce usage and costs.
About Customer Usage Advisor
The Problem
Most utility customers only think about their usage when the bill arrives, and by then it is too late to change anything. Smart meters generate detailed consumption data, but very few utilities turn that data into something useful for the customer. Generic efficiency tips get ignored. Meanwhile, demand management programs struggle with uptake because customers do not understand how the programs apply to their situation.
How It Works
The Customer Usage Advisor pulls consumption data from your smart metering infrastructure and analyses it against comparable households or businesses, weather patterns, and tariff structures. It identifies specific saving opportunities for each customer, like shifting load to off-peak periods or detecting appliances that are running inefficiently. The agent delivers insights through your customer portal or communication channels, and can flag customers who might benefit from specific demand management programs or tariff plans.
Engaged Customers, Better Demand Management
Customers who understand their usage are more likely to act on efficiency recommendations and sign up for demand management programs. Bill shock complaints decrease because customers see usage trends before the bill lands. Utilities benefit from more predictable demand profiles and higher program participation. Our AI consulting team can help you design a customer engagement strategy built on your meter data.
Key software integrations
The systems this agent typically reads from and writes to. We integrate 750+ tools, so a different stack is rarely a problem.
What a build like this costs
Agent builds typically start at around $10,000 AUD depending on scope, and we scope every build to pay for itself. If the numbers do not stack up for your volume, we will tell you before you spend anything.
FAQs
Customer Usage Advisor: common questions
What electricity, gas, water and waste services teams ask before building an agent like this.
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Tell us how your electricity, gas, water and waste services business handles this today and we’ll come back with what a customer usage advisor would take to build, and what it would save.
Need Customer Usage Advisor for your Electricity, Gas, Water and Waste Services business?
Tell us how you handle this today. We’ll scope what it would take to build, and what it would save.
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