What stops the system sending something embarrassing?

Layers, deliberately: templates are previewed before sending, automated sends can be paused globally with held messages queued for review, and in non-production environments real client addresses are unreachable by design. Nothing sends silently.

Which SMS providers do you use?

Australian providers with local numbers and delivery reporting. Inbound texts are verified before they are accepted, and match to jobs conservatively, so a wrong-number text never pollutes a client record.

Email and SMS ships as a module inside a build, priced in a fixed quote. SMS itself costs a few cents per message through your own provider account, which you own, like everything else.

Every reply lands on the right job

Email and SMS built into your system instead of beside it. Outbound messages send from templates with the details filled in, replies match themselves to the right job automatically, and the whole conversation sits on the record where anyone can pick it up. No more forwarding, no more lost threads.

Get a fixed-price quote Book a call

Illustration of a shared inbox with email threads matched to jobs and two-way SMS bubbles

The problem

The conversation is in someone's inbox

Client communication lives in personal inboxes, which means it lives nowhere. When someone is away, their threads are invisible. When a client replies to a months-old email, it reaches one person, if it reaches anyone.

We connect your real mailboxes, Microsoft 365 or Google, to your job system. Inbound mail matches itself to the job by reference and by thread, and lands on the record. What cannot be matched waits in a small triage queue instead of vanishing. Outbound goes from templates your admins edit, with names, dates and details filled from the job.

One client runs about seventy templated messages this way across six teams, with two-way SMS beside it, so a text from a client on site threads into the same conversation as the emails.

This is a module of our custom ERP platform, not a standalone product. Start with just this module and it already sits on the full platform, accounts, security, admin and API included, so the rest of the system can arrive stage by stage, whenever you are ready.

What you get

Communication that belongs to the business

Replies that file themselves

Inbound email matches to the right job by thread and reference automatically. The unmatched few go to a triage queue a human clears in minutes.

One thread per conversation

Emails, SMS and call notes for a job sit as one timeline anyone on the team can read, so cover for a sick day takes seconds, not archaeology.

Templates your admins own

Standard messages with the details filled in from the job. Wording changes are a settings edit, not a developer request, and every send is recorded.

SMS both ways

Reminders and updates go out by text through Australian providers, and replies come back onto the job, not onto someone's personal phone.

Send rules per relationship

Which contact gets which correspondence, per client or per partner firm, captured once as rules instead of remembered per send.

Pause switches with a holding bay

Automated sends can be paused business-wide in one click, and held messages queue for review instead of disappearing, for the weeks when everything changes.

AI native

Run it from Claude or ChatGPT

Every module ships on a platform with a built-in MCP server, which means AI assistants like Claude and ChatGPT can securely read and operate your system with the same permissions as a staff member. Ask where a job is up to, get a client summary before a call, or have tomorrow's follow-ups drafted, from the chat window you already use.

FAQs

Email and SMS questions, answered

No. Your mailboxes stay exactly where they are, and mail keeps working normally. The system reads and sends through your existing accounts, so the job record gets the conversation without anyone changing how they email.

Pairs well with

Conversations connect to everything

This page is one module of a larger system. Everything below runs on the same platform and the same records, so the modules combine without integration projects, and you can add them in any order.

Put the conversation on the record

Book a free 15-minute call. Tell us where client messages live today, and we'll tell you what a build costs.

Get a fixed-price quote Book a call

Australian-hostedPrivacy Act compliantNDAs standard

Every reply lands on the right job

The conversation is in someone's inbox